Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1395 reviews
7/10
5 star Skytrax Rating
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7/10

Qatar Airways customer review

(Italy)

First time with Qatar from Venice to Kuala Lumpur via Doha. Outbound flight with an A320 as amended (less seats) with super space between the seat and the seat. My children have been pampered for the whole journey both outward and return flights. Clean air great food. Only problem the return flight from KLIA was 3 hours late. However a great company.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Qatar Airways customer review

(United Kingdom)

Flight from Manchester to Bali (8/11/13) was a pleasant experience with fantastic crew on both legs. We even got a honeymoon cake on the first leg. Not a problem with the airline at all just some rude travellers flying with us. MAN-DOH Airbus A330-200 a bit tired but by no means old DOH-DPS Boeing 777-200ER modern aircraft and comfortable. The return journey however was a shambles (20/11/13). Denpasar to Doha with a stop in Singapore. DOH-MAN was a great flight although slightly rough arrived one hour early and the head Flight Attendant was very very pleasant with me and made me feel comfortable despite my fears. Older aircraft and a fair few AVOD systems not working including my own for the first 30 minutes of the flight. All they could do was reset it.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Qatar Airways customer review

(India)

Traveled with my wife JFK-DOH-Cochin last month. Overall the flights were okay but to the food quality has nothing special. The service of cabin crew was good and satisfactory. Having traveled long haul flights with Qatar Airways before I am used to their service which is good.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Qatar Airways customer review

(Australia)

DPS-ORD-DPS. Our flight was delayed 4 hours out of Denpasar due to APEC being held in Bali and the airport being closed to the public at certain hours of the day. We knew this in advance and asked to change our flight a day earlier as we only had a 3 hour lay over in Doha before our flight to Chicago. Qatar assured us that the airport closure would not affect them and that changing our flight would incur a fee. We were met at Doha airport by ground staff who gave us the option of staying overnight or flying to Chicago without our luggage. As we had only two nights in Chicago we decided to fly without our luggage. The luggage arrived at our hotel the next day. In the air we always find the product and the service given very good and of a uniform quality. Our return flight left on time from Chicago with a 5 hour wait for our flight to Bali. This turned into a 12 wait as our flight was delayed. The captain made an announcement explaining the delay and apologized for any inconvenience This is the second time I have experienced problems with connections being late and whilst I understand these things happen I hope it does not become the norm. It feels like this airline is growing very fast and needs the new airport and new aircraft to keep up with demand. Their business class product is very good and we were not disappointed once we were in the air.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Qatar Airways customer review

(United Kingdom)

Travelled on LHE-DOH-MAN flight in economy class. LHE-DOH was with 777-ER and had comfortable seats but DOH-MAN was A330 an old model with really congested seats. Not only this but inflight crew were not helpful. Food quality is just enough but most of all I found Doha airport really dis-satisfactory. The transit terminal and arrivals are served with buses and that makes transit very painful especially if travelling with kids. I am not impressed with Qatar Airways.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Qatar Airways customer review

(India)

Flew Business class on Goa-Doha-New York (JFK) on 13 Nov and return on 27 Nov New York (JFK) - Doha-Goa. The flight from Goa to Doha was an A321 which did not have fully lie flats seats but recliner type seats which were ok considering the flight was short and lasted only for about 3.5 hours. The service on the flight was excellent and staff addressed you by name. The food was good but it was more in the continental style. The premium lounge in Doha was superb with an excellent spread and nice ambience. The shower areas were great. The flight from Doha to JFK was a Boeing 777-300 ER which had fully lie flat seats and were really comfortable. The AVOD system was good. Service provided by staff was again excellent and they made an extra effort to make you comfortable. Pyjamas sets were provided plus Salvatore Ferragmo pouches. Food was good but again of continental style rather the Middle Eastern style which was my preference. The luggage arrived before economy class and we were out clearing immigration in no time. On the return flight from JFK airport the American Airlines lounge called the Admirals lounge was pathetic you could only get one coke water or beer per person. You could have a few cookies some fruit and some salty titbits as complimentary everything else you had to pay for. The return flight was very similar to outbound flight and same great service was provided with similar amenities. All in all a very satisfying experience and we would surely fly Qatar airways again.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qatar Airways customer review

(Sweden)

Stockholm-Doha-Kochi (India) on Nov 26. I have done this trio many times with QR and I'm very satisfied. The new Dreamliner from Stockholm to Doha is very comfortable spacious and silent. But I couldn't see that the windows were bigger! A spacious galley with fruits cakes and an unopened champagne bottle. Plenty of space for legs hand baggage and computer reading materials and other small things at the seat. The toilet are very spacious. On the Doha-Kochi sector they have put in bigger aircraft's with "angled lie flat chairs" in Business class. A big improvement to the old planes on this sector. Very friendly staff competent they managed to make my computer hook on to the WiFi system onboard. In QR business class you can get food served whenever you want. On an earlier flight on the same sector they wanted to serve a third dinner on the flight Doha-Kochi (the two earlier were on Stockholm-Doha and in Doha terminal) but I asked for breakfast instead and they gave me a really good breakfast! The staff was apologetic that they couldn't give me an omelette but I tried to convince them that it didn't matter. I call that service. I feel the staff onboard is QR's best resource airport staff are very good too.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qatar Airways customer review

(United Kingdom)

MAN-DOH-BKK-HAN-SGN-DOH-MAN. Really impressed with the seats service and entertainment on all flights. World class airline in same bracket as Emirates and Etihad. Arguably Singapore Airlines still marginally superior. 777 seats wider and entertainment system better than A330 however 2-4-2 layout is preferable for couples relative to the 3-3-3 777 layout. Fortunate to be upgraded to business on the red eye SGN - DOH flight which was great notwithstanding that particular A330 being an older example. Still extremely comfortable and accommodated an excellent night's sleep. Check in for all sectors fine Doha airport bus transfers a bit of a novelty but acceptable and soon to be replaced. Will certainly use the airline again if priced most competitively as was the case in this instance.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Qatar Airways customer review

(Thailand)

Bangkok-Doha-Cairo and back. All in all a very pleasant and civilized experience. Reservation and online check in and seat selection a breeze. At the airport very pleasant staff and my online check in had me bypass a rather huge line at the regular check in as I only needed a baggage drop off. The colour coding of Qatar Airways and the airport is great. The check-in was handled in Bangkok perfectly with rows as well as seats navigated from the left 1 and 2 doors. This resulted in a very speedy and no stress boarding of a fully booked huge airliner. Staff were great with a personal service but without the over-cheesy attitude of another Middle Eastern airline. The food was good and the staff ran every 30-45 minutes with drink rounds. Connection was short and the airport OK. Flight to Cairo was good and the staff had to work double to control passengers that simply ignore every and each announcement from standing while landing etc. The return flight was good but certain points ruined the perfect first impression. Check in was closed but the screens were on and staff at economy check in with a large crowd. The boarding was terrible but I guess I can attest to the less than friendly Cairo terminal 1 holding gates that is barely enough for a small plane but not a 100% booked 777-300. It was a bit of chaos and people standing everywhere. Very claustrophobic. I would suggest Qatar to change its check in counters from the very tight side of T1 as there was no space whatsoever and to request 2 gates since at the moment of waiting to be bussed to the plane it was a less than 1 star experience. Otherwise the flights were on time food great and staff consistent. Definitely will recommend and I believe that the new airport in Qatar is desperately needed. The transfer was very easy and rather pleasant but the terminal was a bit too basic. So 7/10 just for not being able to handle check in and boarding as elegantly as in Bangkok. Qatar should look into it.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Qatar Airways customer review

(United States)

4 Nov Houston-Doha QR714 and 15 Nov Doha-Houston QR713. Business class. Check in at Houston: the desk staff did not know whether coach class seats had power outlets. They do as anyone can find out on the Qatar Airways website. Continuing with the flight attendants. They all seemed to be in-training: could not remember to bring coffee or water even though they were very attentive just not very efficient. On both ways my choice of food was not available. I had to ask 2 or 3 times each way for dessert. The 777LR aircraft in a 2x2x2 business class configuration is not very comfortable being trapped for 16 hours between a window and a sleeping passenger. Doha Airport on both arrivals and departures is undeserving of the beautiful and progressive country of Qatar. Taking my hand luggage down the stairs up the bus off the bus up to immigration is a chore and nobody from the airline offered any help. Overall not a bad airline.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

Qatar Airways Photos

QATAR AIRWAYS, the national carrier of the State of Qatar, is one of the fastest growing airlines with a modern fleet of 179 aircraft flying to more than 150 key business and leisure destinations across six continents. Qatar Airways is a member of the oneworld global alliance.

FIRST CLASS

A380 aircraft provide 8 first class suites, in 1x2x1 cabin layout.

flat_seatsFlat bed suite
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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BUSINESS CLASS

Typical seat layout of 1x2x1 (eg. A380, A350, B787) or 2x2x2 layout (eg. B777).

flat_seatsFlat bed seat
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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ECONOMY CLASS

Qatar Airways aircraft cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 inches
Seat widthSeat width : 17.5 -18.75 inches
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat/USB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets supplied
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SEAT MAPS

View aircraft seat maps for Qatar Airways fleet. We have provided you a direct link to Qatar Airways Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

LOUNGES

At Doha Hamad International Airport, premium customers may use the luxury Al Safwa First class and Al Mourjan Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business centre
power_iconCharging facilities
AVODTV facilities
DiningBuffet & a la carte Dining
WinesSignature bar service
SleepingQuiet room / rest area
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» Qatar Airways lounge reviews

IFE

Qatar Airways recently launched Oryx One, an enhanced interface for its inflight entertainment system, increasing the number of movies and TV shows on board from 950 to up to 2,000. With the very first dual-screen interface, onboard A350, A380 and Boeing 787 aircraft, customers can multitask - like play a game on a handheld device as you wait for a movie to load on your personal screen.

ONBOARD WIFI

Stay connected with OnAir mobile service. WiFi services are available onboard Qatar Airways A380, A350, Boeing 787, A319 and selected A330, A320 and A321 aircraft.

AWARDS

Qatar Airways was one of the first airlines named as a 5-Star Airline. Qatar Airways won Airline of the Year, Best Business Class Airline Seat and Best Airline in the Middle East at the 2015 Skytrax World Airline Awards. This is the third time Qatar Airways has won this prestigious and coveted accolade of Airline of the Year.

» Airline Award results