Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2382 reviews
7/10
5 star Skytrax Rating
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1/10

"the flight was cancelled"

(Canada)

Verified Review | Johannesburg to Montreal via Doha with Qatar Airways. Arrived at the check-in counter only to find it not open despite it being 3 hours before the departure time. Following check-in which offered no hint of a problem, I proceeded to the lounge first and then the gate close to the scheduled departure time. At 30 minutes to departure there was no aircraft and no sign of ground agents which was the first sign of a pending problem. After the agents showed up and at around the scheduled departure time, the electronic boards showed a gate change but the gate agents could not confirm it. Eventually, all passengers made their way to the new gate where we were told the plane had a technical issue but it was almost resolved meaning we would board shortly. As minutes ticked away, this story changed multiple times and finally at midnight the station manager showed up to tell all of us that the flight was cancelled. What unfolded after can only be described as pandemonium with 200+ passengers many of which had already missed their connecting flights from Doha demanding answers from the ground agents who seemed to be unable to provide straight answers. All passengers were bussed to nearby hotels and many of us are getting to our destination 24 hours later than planned. Everyone who travels by air knows that hiccups happen from time to time but what differentiates the good service providers from the rest is how they handle these situations.
AircraftBoeing 787-8
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteJohannesburg to Doha
Date FlownSeptember 2017
Ground Service 12345
Value For Money 12345
no
na

"fabulous service from Qatar Airways"

(United Kingdom)

Verified Review | Munich to Doha onboard a shiny, new A350. What a fabulous airplane, and fabulous service from Qatar Airways. Seat was confortable for economy, cabin seemed really nice colours and pleasant. The food was okay, nothing special but no different to Lufthansa quality, and enough for this flight. Cabin staff from different nationalities and they were smiling, polite and efficient from start to finish of flight. I have used Emirates before, but after this first trip with Qatar Airways I believe they are much superior to Emirates. Looking forward to my flight to Bangkok in 24 hours.
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMunich to Doha
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"such an excellent performance"

(United States)

Verified Review | Philadelphia to Hyderabad via Doha. I am a 70+ old lady with walking disability and was travelling alone from USA to India. Qatar Airways service was excellent and stayed at the airport during my break of journey. The service was excellent and a model for other airport hotels and airlines. This service is a great business model for old people travelling between India and USA. Special Thanks to Qatar Airways staff of QR 728 for calming me down and professionally accommodating me and understanding our situation. Kudos to the whole team for such an excellent performance.
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhiladelphia to Hyderabad via Doha
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"hooked on Qatar's hospitality"

(United Kingdom)

Verified Review | Manchester to Singapore via Doha. A fantastic introduction to business class. I've always travelled to Singapore with Singapore Airlines, economy usually, but the jump to business was steep, almost £1,000 more than Qatar at the time I booked - now I'm hooked on Qatar's hospitality. The seat was so comfortable, whichever setting I had it on, I wanted the flight to continue even after landing. The food was delicious, and presented beautifully. Drinks and refreshments were constantly offered. Entertainment via a 17" screen was a joy to watch, especially with the noise reducing headphones I'd highly recommend Qatar, especially their business class product.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteManchester to Singapore via Doha
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Such a pleasant flight"

(Malaysia)

Verified Review | Dallas Fort Worth to Kuala Lumpur via Doha. Such a pleasant flight with Qatar Airways. I have sat in multiple business class flights but this was one of my most pleasant long-haul flights. I believe my satisfaction has to do with the superior flight attendants for both the flights. Not only were they attentive, they were fast in their service and always with a smile. What's more, they were even considerate enough to ask when we would like our meals to be served. I would like to particularly thank one cabin staff who served me on flight from Doha to Kuala Lumpur with her gentle voice and pleasant smile. She made me feel right at home upon stepping into the aircraft with her exceptional service. I would also like to note that the take-off and landing both times were flawless. Thumbs up to the captain. The Godiva chocolate is a nice touch. Without a doubt, I would choose to fly with Qatar again. Can't wait to experience their QSuites. Things that they may improve: - Food: vegetables looked and tasted over cooked. I also had the chicken gnocchi, they were mushy and soft.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteDallas Ft Worth to Kuala Lumpur via Doha
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"they are a very good choice"

(Oman)

Verified Review | Edinburgh to Muscat via Doha. I used to fly British Airways 3 or 4 times a year between Muscat and Edinburgh but considering the visible decline in both aircraft quality and service now being offered by BA I decided to try Qatar Airways. The difference is night & day! From booking to boarding there is nothing that is too much trouble for Qatar Airways staff. Onboard you will find spotless aircraft, in my case the fabulous A350 between Muscat and Doha and the equally pleasant 787-8 Doha to Edinburgh. You will also experience a crew that are not only efficient but also value you as a passenger. Although I was travelling in Business class both the Muscat - Doha and Doha - Muscat sectors are ticketed in First which allowed me access to the First Class lounge at Doha airport. This far exceeds the lounges offered by BA in both Edinburgh and T5 Heathrow. Both aircraft provided comfortable seating and decent IFE in the "Oryx One" system. Food and beverage service is excellent with Qatar offering an "eat on request" service which eliminates the requirement of a food cart. Meals are served individually on white linen with proper cutlery and tableware. There was an excellent choice of refreshments to accompany meals and additional snacks and refreshments can be requested throughout the flight. I recognize that Qatar Airways are not the cheapest option but in a "value for money" comparison with other available carriers I feel they are a very good choice. I will be booking this years Christmas escape with Qatar Airways. Truly a 5 star airline.
Aircraft350 & 787
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteEdinburgh to Muscat via Doha
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"seats not very comfortable"

(United Kingdom)

Verified Review | Tokyo to London via Doha. Not impressed, a new aircraft with a cramped cabin. I found the seats not very comfortable and the cabin service was not great. The meal quality was okay and drinks selection limited. Boarding the plane in Tokyo and Doha was fine, but getting through transfer in Doha was a time consuming and a rugby like exercise.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTokyo to London via Doha
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Qatar is an excellent choice"

(Thailand)

Verified Review | Bangkok to Milan via Doha, returning from Rome. Check in was a breeze, and I waited only 5 minutes. I was greeted by the cabin senior, who was polite and welcoming. This flight was about 85% full. I was seated where the second cabin senior with 12 years' experience was in charge of, he was polite and observant. He noticed my mother sitting in the middle seat squeezed in and very uncomfortable, and he said he will move her to a more comfortable spot once the service ends. Food on board this flight was sub par. The 777's seats are tight, and overhead bins get filled up very quickly. Transfer in Doha was really tight, with no time to spare. The next flight to Milan was an A330. I prefer 2-4-2 configuration more than 3-3-3 or 3-4-3 configuration, as couples can sit together. On this flight, the crew were much more experienced, friendly and professional. On the return flight, check in at Rome was worse than Bangkok. Boeing 787 roomy atmosphere on board all added to a great flight. The seats are very comfortable and felt like an armchair in full recline. The crew on this flight were fantastic. After breakfast service, I went to talk to the cabin senior in the galley, and he had some spare business class meals, and he obliged me to try them, and he also gave me some snacks, which was everything an avgeek could ask for. Before landing, he asked me if wanted to try the business class seats. On the flight to Bangkok, it was another 777, and the crew were still excellent. Excluding disorganised ground staff, Qatar is an excellent choice.
AircraftBoeing 777-300ER / 787-8 / A330
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBangkok to Milan via Doha
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"enjoyed the experience"

(Qatar)

Verified Review | Los Angeles to Doha. I am pleased withe service I get each time I travel and its makes me fly again with them. On this flight, although I flew in economy class with duration of almost 16 hrs I still enjoyed the experience. Cabin crew deserve the full respect from me.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Doha
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"standard of cabin service is still very high"

(Qatar)

Verified Review | Flew New York JFK to Doha. It has been several years since I have flown Qatar Airways, and my first experience on the A350. The standard of cabin service is still very high as is the delicious catering, the IFE on the A350 is a bit iffy, especially the TV selection and games are very poor. The flight tracker and cameras are of the highest quality. I plan to bring back my loyalty to Qatar Airways but stick to their 777s in the future.
AircraftA350-900
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteNew York JFK to Doha
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes