Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1343 reviews
8/10
5 star Skytrax Rating
Filter Reviews by :
Show
10/10

Qatar Airways customer review

(United Kingdom)

TRV-DOH-LHR Nov 12 Business. My first Qatar flight taking advantage of the airline joining OneWorld. And in one word - excellent. A320 (or was it 321?) out of Trivandrum to Doha big comfortable seat - a proper business/1st class seat not a pretend one like most airlines use on their single-aisle short-haul aircraft. A 50-minute transfer in Doha which went very smoothly (would I have made it if I'd had baggage or been in economy?) and a lie-flat seat on a 777 to LHR. Very attentive FAs decent food excellent AVOD on time (actually half-hour early in to LHR thanks to wind).
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Qatar Airways customer review

(United Kingdom)

MAN-DOH-BOM return 24th Oct. Standards have dropped compared to previous experiences out of 4 legs only on 2 legs reserved seats with infant were honoured. Staff attitude in air as well as on ground not very friendly.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Qatar Airways customer review

(United Kingdom)

BCN-DOH-DXB. A good flight but nothing impressive. Jacquart Champagne and Janneau Cognac were served during the flight cabin crew was very attentive. However food options limited and quite low-quality. IFE poor this time with a very small choice of new movies and music albums. Seats were quite comfortable. All-day snack is very repetitive for frequent flyer always the same pizza and almond cake! Transfer at Doha was ok but I hate that old airport. It's a good new to know that they will shift soon to new terminal.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(Denmark)

CPH-DOH-NBO. NBO-DOH-CPH. Been doing this leg every summer since 2011 loved the trip. Chatted with the Cabin Crew. The service was excellent hard working staff in DOH. Nairobi Staff were too serious could smile a little more. Food was ok but I would like some changes as the meals have been the same over the last 2 years. IFE was excellent but the seat space was a little too tight. Excited to Fly with QR again this December and can't wait to Experience the 787 from CPH!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Qatar Airways customer review

(Greece)

ATH-DOH-DXB on 320 and 787 respectively. All flights on time with smooth transfers in DOH. That said new airport must open ASAP as it will make the experience much more pleasant. Staff attentive and friendly but would have liked to see a few more smiles especially during service time. Food and beverages good well presented. Cabin atmosphere nice and relaxing but the seat comfort on the dreamliner not so good. Pre-departure services efficient but I have seen better and far more impressive. IFE needs to be updated and offer more alternatives. Too much Bollywood and Arabic stuff needs more options. DOH-DXB we were not offered headphones because 'it is a very short flight' as we were advised. Their 4-star competition does offer headsets on this route though. All in all a nice experience would definitely recommend but a little overestimated airline.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qatar Airways customer review

(United Kingdom)

MAN-DOH-BKK. Check in at Manchester was fine due to my height 6ft’6 I'd asked for a note to be posted on the system asking for a seat with extra legroom. Priority boarding for Privilege Club members took off a few minutes late flight seemed to be full. The cabin crew soon were coming around with drinks and menus entertainment system ready for use I checked what was on offer and was watching my first choice movie when the meal was served. I had a chicken noodle dish which was one the best meals I'd had in economy class. I rarely sleep on a flight but I may have dozed off for a few minutes before watching a few more movies. Arrived at Doha earlier than expected I had 1 hour 20 minutes transit so had booked the Al Maha Fast track service a very efficient young lady met me at the plane and travelled with me on the transfer bus escorted me direct to the onward check-in for the next flight and straight passed the queue to the departure bus. Bangkok flight was on 777 a vast improvement on the airbus comfort wise similar to previous flight movie and a little doze had a walk down to the galley for a drink and spent some time chatting to the cabin crew. A nice breakfast and arrived in Bangkok on time. Luggage already on the conveyor by the time I'd cleared customs. When I checked in for return flight I used my Qmiles to upgrade to business class from Doha - Manchester so checked in at the business counter and discovered I'd been upgraded to Silver level so I was given access to the priority customers clearance and a pass to the business lounge a nice surprise. Just after boarding the senior cabin attendant came to see me and explained she was aware that my next flight was in business and that prior to landing in Doha she would move me to a seat closer to the business cabin so I could go on the business class but direct to the premium terminal. I spent 8 hours in Doha that the reason for the upgrade to business had a nice dinner followed by breakfast before boarding the flight. Business cabin had only 10 passengers so we were all spoilt by the best cabin crew I've experienced members of the crew introduced themselves and chatted to passengers.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Qatar Airways customer review

(Belgium)

BRU-DOH-CCU and back. Flights food and service were more or less ok they took us to the destination with a minor delay. What bothered us was: Half of the plane was very hot and the other half was freezing (same thing happened last year). That each of us including a 2-year old baby were assigned seats in an entirely different location. The entertainment systems often had some minor faults (kept fast forwarding movies if one put their arm on the armrest some buttons did not work at all). Will try a different route next time if possible.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Qatar Airways customer review

(Japan)

JNB-DOH-ALG Sept. This is my second time with Qatar. The hand-lotion had disappeared 30 minutes after departure and was not been replaced. The airport is so crowed (might not be the fault of the airline) maybe not for business flyers (hopefully it can join One-World quicker so that when I use the airport next time I can use their lounge). The super cheap ticket is good that it is accessible for many people but the coin definitely has another side!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Qatar Airways customer review

(United Kingdom)

We flew recently from London to Kuala Lumpur Malaysia via Doha. The entire trip (to and from) consisted of four 7-hour flights with approximately 2-4 hours stopover at Doha Airport. While we do not have any major complaints Qatar Airways in our opinion do not deserve a 5* airline rating for economy class. The cleanliness of the plane left a lot to be desired. On all four legs of the journey scraps of litter could be seen near the window seats. Food remnants were found on the fold-down table and on the cushion supplied. We were generally satisfied in terms of the level of service food entertainment and the comfort of seat. The touch screen can be a bit hit-and-miss and on one of our flights my partner's TV screen was faulty. Staff were all very polite although it would be interesting to see how they cope if the plane was busier. Previous experience with Emirates were far more satisfactory.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Qatar Airways customer review

(United Arab Emirates)

Travelled during eid holidays from AUH-DOH-KHI and vice versa. The service was good. However the seats were not that comfortable. Apart from this issue everything was good. Would definitely travel again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes

Qatar Airways Photos

QATAR AIRWAYS, the national carrier of the State of Qatar, is one of the fastest growing airlines with a modern fleet of 179 aircraft flying to more than 150 key business and leisure destinations across six continents. Qatar Airways is a member of the oneworld global alliance.

FIRST CLASS

A380 aircraft provide 8 first class suites, in 1x2x1 cabin layout.

flat_seatsFlat bed suite
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
2_6_spacer

BUSINESS CLASS

Typical seat layout of 1x2x1 (eg. A380, A350, B787) or 2x2x2 layout (eg. B777).

flat_seatsFlat bed seat
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
2_6_spacer

ECONOMY CLASS

Qatar Airways aircraft cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 inches
Seat widthSeat width : 17.5 -18.75 inches
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat/USB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets supplied
2_6_spacer

SEAT MAPS

View aircraft seat maps for Qatar Airways fleet. We have provided you a direct link to Qatar Airways Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

LOUNGES

At Doha Hamad International Airport, premium customers may use the luxury Al Safwa First class and Al Mourjan Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business centre
power_iconCharging facilities
AVODTV facilities
DiningBuffet & a la carte Dining
WinesSignature bar service
SleepingQuiet room / rest area
2_6_spacer

» Qatar Airways lounge reviews

IFE

Qatar Airways recently launched Oryx One, an enhanced interface for its inflight entertainment system, increasing the number of movies and TV shows on board from 950 to up to 2,000. With the very first dual-screen interface, onboard A350, A380 and Boeing 787 aircraft, customers can multitask - like play a game on a handheld device as you wait for a movie to load on your personal screen.

ONBOARD WIFI

Stay connected with OnAir mobile service. WiFi services are available onboard Qatar Airways A380, A350, Boeing 787, A319 and selected A330, A320 and A321 aircraft.

AWARDS

Qatar Airways was one of the first airlines named as a 5-Star Airline. Qatar Airways won Airline of the Year, Best Business Class Airline Seat and Best Airline in the Middle East at the 2015 Skytrax World Airline Awards. This is the third time Qatar Airways has won this prestigious and coveted accolade of Airline of the Year.

» Airline Award results