Qatar Airways

✅ Trip Verified | Denpasar to Paris via Doha. Overall a very good experience. First flight from Bali to Doha on the 777 was with their old business class offering. Seats are big and comfortable, however are angled flat beds and not completely flat. Travelling with my partner and a toddler the seat was wide enough for my son to sleep beside me which was a huge bonus. Food on this flight was excellent along with an excellent cabin service from the staff on board. I did not use the entertainment system and slept for most of the 10 hour flight so cannot comment on this. The second leg from Doha to Paris was again on a 777 but this time we had the QSuite. Having flown on many different carriers business offering this is by far the best I have seen. We took the 2 centre seats which when converted to flat created a double bed. Having this when travelling with a young child was a huge help. The suites offer maximum privacy and create a sense that you are flying alone. Seats are very comfortable, IFE excellent with large HD screen and lots of viewing options. Food again was very good with lots of options to choose from. Once again the staff were some of the best I have experienced in the sky and nothing was too much trouble for them. Overall Qatar offer probably the best business product I have flown and would not hesitate to book them again. The others have some catching up to do.

✅ Trip Verified | Muscat to London via Doha. It is one of the best airlines, if not the best. I have been using this airline for my travels and not thinking a second to change it. The relationship they make with their customers is incomparable and their service standards are unmatchable.

✅ Trip Verified | Johannesburg to Doha. We were a family of four in Business Class and we had 6 kgs overweight but the Johannesburg station manager would not overlook it. Then came the worst boarding process I have ever seen. The food was inedible as the catering choices from Johannesburg is bad. They need to take a very close look at their whole Johannesburg operation. I will always recommend Qatar Airways but out of Johannesburg you are better off making other choices.

✅ Trip Verified | Adelaide to Manchester via Doha. Two flights which could not have been more different. Adelaide to Doha on A350, comfortable and spacious seats, good entertainment system and fantastic crew. Also pre selected vegetarian meals which were very acceptable. Crew on this flight were attentive, smiling and courteous all the way. Doha to Manchester on Boeing 787 was cramped, uncomfortable with terrible entertainment system and miserable crew. On boarding this flight the crew were directing passengers down the wrong aisles causing frustration and back ups. During the flight they appeared tired and uninterested with little customer interaction. Probably one of the worst flights I've had with this usually excellent airline.

✅ Trip Verified | The departure from Kuwait was delayed by 1 hour. Crew apologized for the delay but this reduced my time in exploring Al-Mourjan lounge in Doha. From Doha to Singapore neither the map or onboard camera were working on the A350. Crew on both sectors were fabulous, however, IFE and seat comfort (1x2x1 layout) is a joke. Wi-Fi was unavailable for my flight to Singapore. On the way back to Kuwait my seat IFE was malfunctioning so they changed my prefer preassigned seat to another seat, thus causing me inconvenience. Food and service was fabulous but I would not fly Qatar Airways again.

✅ Trip Verified | While boarding my flight from Copenhagen to Doha, I was told my name had been cancelled from the flight for some unknown technical reason and they reissued my boarding pass at the gated. At my assigned seat, ground staff came into the flight to ask me for my luggage tags and went out for a few minutes before returning back to the flight to tell me ok luggage is in. Before boarding my flight from Doha to Singapore, I asked if my luggage is on the flight but the person on the counter scolded me for holding on to my husband’s flight ticket saying that he should hold it himself cause I might lose it. On the flight, I saw that my chicken dish had some aluminium foil still on it. They staff said sorry and said they would write report and gave me fruits. Entertainment system had to be rebooted during the flight lasting over ten minutes.

✅ Trip Verified | London to Ho Chi Minh City via Doha. One of the most uncomfortable flights in many years, found the seat width and most importantly depth very small. The service from the cabin staff was very good. We had a passenger sat next to us that was constantly clearing his throat and spitting into a bag from Heathrow to Doha. Unfortunately the cabin staff were unable to dissuade this awful habit. On the leg from Doha to Ho Chi Minh the seats were worse - again the staff were exceptional. The meals on both legs of the journey were catered for a certain pallet type which is expected but not helpful. Overall I would hold the aircraft staff at the top of airlines flown with but the seating and food could be so much better.

✅ Trip Verified | Doha to Bangkok was one of the best flights ever I had. I was already knowing the cabin of The Boeing 787, so the space was as usual pretty nice and ok. The food was really spicy and full of ingredients so I did not touch it too much. The cabin crew was really patient, polite, and they were really helpful in curating the details, from each guests. It turne out that I forgot my amenity kit at home. As it was a night flight, I asked a member from the cabin crew and she said there were not any available in economy anymore, but she gave the chance to have one from Business class, which I was just in love because of the Brics design. She was so polite, and talented and she was just four months with Qatar Airways, she really made my flight and all my 24h journey. I´m pretty sure she will make a good job and these are the way to create proud and loyal customers.

✅ Trip Verified | Vienna to Doha. It was the first time flying with Qatar Airways, and I arrived at the check in counter at Vienna airport and I was checked in from a really nice lady. I was flying coach, so was not expecting to have a first class experience, but neither in economy I would never offer a check in where the agent talks in the meanwhile that she has my baggage and my passport with her colleague about her personal staff. She was rude . Luckily the cabin crew were better and more helpful, but not outstanding, they did not know what was inside the snack they were offering. The cleanliness, space from the aircraft were really good and I loved the flight as well the IFE. If you are flying the Boeing 787 don´t sit too much in the back otherwise you will see more the wing than the sky.

✅ Trip Verified | Edinburgh to Bangkok via Doha. Excellent service, which I have now come to expect from Qatar. They outshine in almost every aspect. One gripe however, is the check in at Edinburgh, which may be managed by One World. This was seriously bad. It took 30 minutes to check in, with 2 passengers in front of me. The staff seem to have no experience in checking passengers in, and they were constantly transferring priority luggage tags, lounge invitations etc between two desks, as if there was no preparation. We were then informed that there was no Fast Track (FT) for security clearance, but when we pointed out to the gate keeper that we were members of OneWorld, they allowed us to proceed through FT. Not sure why Qatar is not listed as a user of FT for its Business Class travellers. Onboard service was impeccable, with professional, efficient and pleasant staff, which is truly noteworthy. Wifi connectivity did not appear to work on the several times I attempted to use it.