Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1319 reviews
8/10
5 star Skytrax Rating
Filter Reviews by :
Show
4/10

Qatar Airways customer review

(Hong Kong)

Hong Kong - Madrid via Doha. Three of the planes were far too hot the food was dire especially the breakfasts each flight was delayed and changing planes in Doha airport is horrendous with incredibly long bus journeys to the terminals and then a madly cramped terminal to deal with. The air hostesses were mixed with two flights being fine but one flight having a very angry hostess. I'm going back to Air China Etihad and Emirates for long haul to Europe.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Qatar Airways customer review

(Singapore)

Flew with my family FRA-DOH then DOH-SIN two days later. We were travelling with our 7 month old baby. Check-in agent in FRA and DOH were both serious and seemed unhappy to have us at their counter. Both did not give any eye contact when they spoke to us. They were very much focused on assigning the seats for us and our baby. Also the food tray for one of our seats was not cleaned and had some food stains on it. But apart from this all else was excellent. They accommodated our 7 pieces of luggage FAs were attentive and were constantly present throughout the flight. Food was fantastic especially on the DOH-SIN leg. I couldn't get enough of their IFE (so much to choose from). Seats were very comfortable and on the FRA-DOH leg they ensured seats around us were free so that we have plenty of room for our baby. Can't say the same for our experience at DOH airport though. But will not comment about that here.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Qatar Airways customer review

(Indonesia)

QR 240 IST-DOH and QR 844 DOH-KUL. Again Qatar changed our seats that we booked 4 months before. They separated 6 of us without any reason. Flight was delayed 30 minutes lunch service was very late. Doha airport was busy: they called for boarding went down to the ground floor the bus had still not come we have to wait 30 minutes in a small room with limited seating and without air conditioning. QR 844 use B777-3ER this flight was much better. Still no hot towel in the morning.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Qatar Airways customer review

(Sweden)

Stockholm - Doha - Nairobi - Doha - Stockholm. A very comfortable journey with great service on all flights. The leg between Stockholm and Doha was particularly good in one of the new Dreamliners with champagne being served in economy class to mention one of the many positive things.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Qatar Airways customer review

(Germany)

KTM-DOH-FRA in March. Business Class. Very bad and unorganized crew on flight KTM-DOH. Took ages to serve a drink. Dinner service started as all passengers in economy had nearly finished. My choice was no longer available. Nearly all passengers upgraded from economy. Still recommend because of the really excellent crew on flight DOH-FRA and the high level of service received here. Angled lie flat seats only not very comfortable. Both flights delayed aircraft change from Dreamliner to old A330.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Qatar Airways customer review

(Switzerland)

Phnom Penh - Nice. Service onboard is superb. Fine food great choice of movies and excellent service as a whole although when plane is full service tends to be slow. The problem with Qatar is the transfers in Doha. It is from another age and the new airport which was supposed to be finished by 2012 is not yet in service. Thus you have to climb stairs to get into the plane and have a 20 minute ride on the tarmac before getting to the lounge areas. Still one of the best flying experience of my life. Will fly again with them when they have their new airport ready.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Qatar Airways customer review

(Australia)

QR905 MEL-DOH QR259 DOH-WAW QR184 VIE-DOH QR904 DOH-MEL. Flights between Doha and Warsaw and Vienna and Doha were good completely opposite to the longer haul. Midnight flight out of MEL thought I would be able to sleep for the first part - wrong. Hot meal served about 1.5 hrs into flight sometime before cabin lights turned off. Cabin crew don't insist on seats upright at meal times so bit squashed if person in front has seat fully reclined and meals not as good as shorter flights. No foot rests so legs soon started aching 1am flight out of DOH on return sleeping when meal came so didn't get any drinks/meal until 2 hrs before landing in MEL. Toilets only two per section not cleaned often enough one was out of all paper products long queues.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Qatar Airways customer review

(Denmark)

SGN-DOH-NBO on 17-18 April 2014. Airbus 330 and 320 respectively. Check-in in Saigon polite but the staff (outsourced by QR to local company) at check-in was very inexperienced and pedantic and insisted on seeing onwards tickets visa etc so it took me 15 minutes at the counter. Flights punctual and service on top. All my personal preferences (seating food drinks) were accommodated. From Saigon I got an excellent dinner including 3 alternative options offered. I had a fish meal of very high class. Wines served from large bottles and several choices including champagne. IFE worked well. I was offered an upgrade to business class for 700 USD which I eventually declined though tempted. The dreadful bus-shuttling at Doha airport takes some credit away from my score for overall rating. Lounge access (gold card) smooth. DOH-NBO a bit more modest on-board service but still 3 options for dinner. Luggage arrived smoothly.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Qatar Airways customer review

(United Arab Emirates)

CDG-DOH-DWC flown April 16th. CDG-DOH was overall a good flight however check-in at CDG was very chaotic and police control was a mess. Other big black point: the "Icare" lounge at CDG 1 with no showers nor private toilets. Equipment was an A340-600 which was pretty dirty. A real shame. The saving grace was the good service on-board. For a change transfer at DOH was a breeze and Oryx Lounge was really appreciable. DOH-DWC: messy flight with rude and unprofessional Moroccan hostesses only Chef de Cabine did her best. DWC Al Maktoum airport seems to be a big joke.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Qatar Airways customer review

(United Kingdom)

DOH to LHR 11th April 2014. Departure delayed 90 mins due to a passenger becoming sick and being taken off. Same thing happened on LHR to DOH leg on 3rd April. Both times communication poor. DOH to LHR leg staff abrupt lunch service didn't start until 4.30pm (2.5 hours into flight) and was slow. I was bypassed both at drinks service and lunch and had to ask for drinks and my meal. There was no duty free service. The cabin crew seemed very inexperienced and flustered towards the end of the flight. All in all very poor.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no

Qatar Airways Photos

QATAR AIRWAYS, the national carrier of the State of Qatar, is one of the fastest growing airlines with a modern fleet of 179 aircraft flying to more than 150 key business and leisure destinations across six continents. Qatar Airways is a member of the oneworld global alliance.

FIRST CLASS

A380 aircraft provide 8 first class suites, in 1x2x1 cabin layout.

flat_seatsFlat bed suite
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
2_6_spacer

BUSINESS CLASS

Typical seat layout of 1x2x1 (eg. A380, A350, B787) or 2x2x2 layout (eg. B777).

flat_seatsFlat bed seat
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
2_6_spacer

ECONOMY CLASS

Qatar Airways aircraft cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 inches
Seat widthSeat width : 17.5 -18.75 inches
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat/USB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets supplied
2_6_spacer

SEAT MAPS

View aircraft seat maps for Qatar Airways fleet. We have provided you a direct link to Qatar Airways Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

LOUNGES

At Doha Hamad International Airport, premium customers may use the luxury Al Safwa First class and Al Mourjan Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business centre
power_iconCharging facilities
AVODTV facilities
DiningBuffet & a la carte Dining
WinesSignature bar service
SleepingQuiet room / rest area
2_6_spacer

» Qatar Airways lounge reviews

IFE

Qatar Airways recently launched Oryx One, an enhanced interface for its inflight entertainment system, increasing the number of movies and TV shows on board from 950 to up to 2,000. With the very first dual-screen interface, onboard A350, A380 and Boeing 787 aircraft, customers can multitask - like play a game on a handheld device as you wait for a movie to load on your personal screen.

ONBOARD WIFI

Stay connected with OnAir mobile service. WiFi services are available onboard Qatar Airways A380, A350, Boeing 787, A319 and selected A330, A320 and A321 aircraft.

AWARDS

Qatar Airways was one of the first airlines named as a 5-Star Airline. Qatar Airways won Airline of the Year, Best Business Class Airline Seat and Best Airline in the Middle East at the 2015 Skytrax World Airline Awards. This is the third time Qatar Airways has won this prestigious and coveted accolade of Airline of the Year.

» Airline Award results