Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2381 reviews
7/10
5 star Skytrax Rating
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8/10

"crew was really patient, polite"

(Italy)

Trip Verified | Doha to Bangkok was one of the best flights ever I had. I was already knowing the cabin of The Boeing 787, so the space was as usual pretty nice and ok. The food was really spicy and full of ingredients so I did not touch it too much. The cabin crew was really patient, polite, and they were really helpful in curating the details, from each guests. It turne out that I forgot my amenity kit at home. As it was a night flight, I asked a member from the cabin crew and she said there were not any available in economy anymore, but she gave the chance to have one from Business class, which I was just in love because of the Brics design. She was so polite, and talented and she was just four months with Qatar Airways, she really made my flight and all my 24h journey. I´m pretty sure she will make a good job and these are the way to create proud and loyal customers.
AircraftBoeing 787-8
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDoha to Bangkok
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"I loved the flight"

(Italy)

Trip Verified | Vienna to Doha. It was the first time flying with Qatar Airways, and I arrived at the check in counter at Vienna airport and I was checked in from a really nice lady. I was flying coach, so was not expecting to have a first class experience, but neither in economy I would never offer a check in where the agent talks in the meanwhile that she has my baggage and my passport with her colleague about her personal staff. She was rude . Luckily the cabin crew were better and more helpful, but not outstanding, they did not know what was inside the snack they were offering. The cleanliness, space from the aircraft were really good and I loved the flight as well the IFE. If you are flying the Boeing 787 don´t sit too much in the back otherwise you will see more the wing than the sky.
AircraftBoeing 787-8
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVienna to Doha
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"service was impeccable"

(Thailand)

Trip Verified | Edinburgh to Bangkok via Doha. Excellent service, which I have now come to expect from Qatar. They outshine in almost every aspect. One gripe however, is the check in at Edinburgh, which may be managed by One World. This was seriously bad. It took 30 minutes to check in, with 2 passengers in front of me. The staff seem to have no experience in checking passengers in, and they were constantly transferring priority luggage tags, lounge invitations etc between two desks, as if there was no preparation. We were then informed that there was no Fast Track (FT) for security clearance, but when we pointed out to the gate keeper that we were members of OneWorld, they allowed us to proceed through FT. Not sure why Qatar is not listed as a user of FT for its Business Class travellers. Onboard service was impeccable, with professional, efficient and pleasant staff, which is truly noteworthy. Wifi connectivity did not appear to work on the several times I attempted to use it.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteEdinburgh to Bangkok via Doha
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"Impressive service"

(Thailand)

Trip Verified | Bangkok to Edinburgh via Doha. Impressive service from beginning to end. The new lounge at BKK is a huge improvement on the previously shared lounge with THAI. Every encounter with Qatar staff was professional and based on the highest level of training. The business class lounge at Doha is now busier than when it first opened, as a result of which there is always a queue for a shower, but thankfully, it only takes about 15-20 minutes to wait until one is freed up.
AircraftBoeing 777-300ER
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteBangkok to Edinburgh via Doha
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"Onboard did not see many smiles"

(Sri Lanka)

Trip Verified | Flew Qatar Airways from Colombo to Amsterdam via Doha. Check-in took ages even at the online bad drop counter. What's the purpose of this whole exercise of online checking if it does not minimize the fuss at the airport. Onboard did not see many smiles on the crew faces. They were just going through their work routine. The seat and entertainment is very good and the cabins appear new. In between meals there was hardly any water or juice in the cabin.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteColombo to Amsterdam via Doha
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"very professional and courteous"

(United States)

Trip Verified | Miami to Doha return. Awesome from the lounge to the aircraft. Onboard the staff was very professional and courteous, I was totally impressed. I am looking forward to another trip with this airline.
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMiami to Doha
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"I was very comfortable"

(United States)

Trip Verified | Flew Atlanta to Bangkok via Doha. I was very impressed with the airline staff from when they entered the terminal heading to the aircraft and while in the air. Extremely professional and engaged in their job. Top notch, although a long flight, I was very comfortable and at ease. The light pink up-lighting in the aircraft gives you a comforting feeling instead of the domestic aircraft that is stark white. The meals served were of decent quality. I have already recommended Qatar Airways for future travelers.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAtlanta to Bangkok via Doha
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"An excellent experience"

(Qatar)

Trip Verified | Doha to Johannesburg. Early morning start on an older 777 cabin staff prompt and helpful with a graciousness expected on Qatar Airways, the seat was comfortable though the massage feature was not working. The breakfast selection was a little lacking, though the portions were generous. IFE was good overall. An excellent experience but the ticket price was very steep .
AircraftBoeing 777-300
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteDoha to Johannesburg
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"very attentive and caring"

(Sri Lanka)

Trip Verified | We traveled Colombo to Philadelphia via Doha. Food was excellent with a wide selection and good quality. Correct temperature in all servings. Staff in all four flights were very attentive and caring. Seats from Doha to Colombo was most uncomfortable.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteColombo to Philadelphia via Doha
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"exceptional in every way"

(New Zealand)

Trip Verified | Dublin to Auckland via Doha. Have flown numerous times with numerous airlines and Qatar Airways takes first place in exceptional service in every way from booking to being able to choose seats for free, choose meals at one tap on their APP, highly recommended, excellent checkin, inflight service and meals. Our baggage even came out at the same time, all 9 suitcases. Made a longhaul flight with 4 children enjoyable and stress free.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDublin to Auckland via Doha
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes