Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1319 reviews
8/10
5 star Skytrax Rating
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10/10

Qatar Airways customer review

(Thailand)

Taif to Doha 18 June TIF-DOH QR 1207. Doha to Bangkok 18 June DOH-BKK QR 822. The first leg was First class on an Airbus 321. Small aircraft and got shaken a round a bit during fine weather. The service was outstanding. Only 2 people and a family. The cabin supervisor went out of his way to please us. No Alcohol on the first leg. The second leg fro Doha to Bangkok was again exceptional service. The food was hot of and extremely high quality by any restaurant standard yet alone up in the air at 39000 feet! The cabin staff were pleasant always had a smile and nothing was too much trouble. Both the supervisors and staff on both legs should be commended for their efforts. The new airport was a pleasant surprise with no buses. No problems accessing the premium lounge Plenty of drink and food available even though it was a little bit busy. Be prepared to walk a long way to get there and to the gate. However they give you plenty of warning when you are due to board. They scan all passengers in the lounge. You should not be overlooked. Best of all was the smoking lounge where in this politically correct world we live in was a bonus. It is isolated so those of us who wish to smoke can do so in peace. Hats off to the entire experience. I will choose no other airline if it flies the route I am taking. The new airport is big and will take some getting used to.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Qatar Airways customer review

(France)

Flying Paris to Bangkok in business a few days ago. Amenity kit is really poor the food is not adapted to the schedule the wine list is not as good as to be excepted (bad champagne served too hot) no business lounges in Doha (for more than 6 months) usage of very bad lounges in Paris or Bangkok. The real good points are the staff and the seat.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Qatar Airways customer review

(Australia)

Perth-Doha-London 23rd May. Barcelona-Doha-Perth 8th June. All on 777 apart from Barcelona-Doha on 330. 777 comfortable and great seat pitch. 330 comfortable but entertainment remote in awkward position in armrest. Flights on time. Crew generally very pleasant and reasonably efficient. Food from Perth to Doha lovely. Then breakfast on arrival and departure from Doha which were fine but nothing special. Food on both return flights really not good didn't eat much of it which is not like me! Strangely didn't mind the old airport too much this time despite the long bus trips. Returned through the new Hamad airport which seems like a big improvement especially the aerobridges but didn't really feel fully finished seemed like half of the lights still weren't functioning yet. Overall a reasonably pleasant trip especially given the good price we got the tickets for.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Qatar Airways customer review

(Australia)

A real mixed bag - some staff friendly and courteous with good English language skills and some staff having none of the three and being flat out rude. Most planes do not have enough toilets on board with long queues being common. Food standard quite decent for a plane but drinks service is not nearly frequent enough. I waited two hours during a flight for someone to come past with the little drinks tray that they usually provide and in the end had to push the call button to get a drink! It took them 10 minutes from the button being pushed to arrive. The amenities kit is excellent with the ear plugs being a rare and thoughtful addition. Not sure I would fly again not with so many other options available for similar money.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Qatar Airways customer review

(Italy)

FCO-DOH-BKK and vice versa. Finally a new hub but after I've traveled this month with LH AF and BA I had a lot of expectations. No meal menu on 3 of 4 flights. On the 6 hours night flight the second meal was served very early (more than 2 hours before the landing) so no one was able to rest.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Qatar Airways customer review

(Denmark)

SGN-DOH-NBO on 14 June 2014. Metal was A330-200 and A320 respectively. Both flights on time. Lounge access granted in SGN and DOH due to my status card to the airline. Got the seat I wanted and when on board I got assistance by FA to remove intruders encroaching my row. Opportunity to flat out on both sectors. A dinner served after midnight was of poor quality (warm snack) but edible. Champagne offered in economy class upon request. Staff alert and welcoming. New airport in Hamad Doha is still a mess too many staff that don't know how to help lots of bottlenecks too few toilets too few lounges (many pax denied access due to fully crowded lounges). Those denied were given “gift-vouchers” which force them to queue up for long time to actually get them. Many regional flights and “small destinations like NBO are still not accessed directly by gates but require the usual awful humiliating imprisoning bus-rides. QR are still delivering FA and ground staff are world class. However the food quality is sliding a bit and the concept on board could need some refreshing. No choice on beers. Wines are acceptable and provide 4 choices plus champagne on some sectors.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qatar Airways customer review

(Singapore)

Six of us took the segment from Singapore to Doha followed by Doha to Sao Paulo. The 787 that flew us from Singapore to Doha was brand new and very comfortable. The long flight from Doha to Sao Paulo was comfortable too. The flight didn't feel long as we were sleeping quite comfortably and there were lots of TV programs/movies to tie us through. Much more comfortable than we thought. Both flights have USB charging point so you can charge phones/laptops. Crews were friendly. The seat that I was on (Doha-Sao Paulo) had faulty inclination though it couldn't sit straight. Would be good if such defects were rectified prior to the long flight as I could not sit upright during take off and the stewardess thought that I didn't follow the instruction.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qatar Airways customer review

(United States)

KIX-DOH-DXB. Truly a 5-star experience even in economy. Excellent fare. On KIX-DOH leg with 330 Airbus wide seats plenty of leg room. Two complete delicious meals with choice on flight departing 11 pm arriving 4.30 am. Friendly hard-working cabin attendants Nice amenity bag excellent variety of seat-back entertainment. On DOH- DXB leg with 321 Airbus served breakfast on one-hour flight. New Doha airport was not ready so experienced "unique" bus transfers from and to aircraft in the middle of the desert-handled efficiently.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Qatar Airways customer review

(Austria)

Degrading the Business Class experience at the new airport in Doha and Business Class passengers will no longer have automatic access to lounges at departure and transfer - I know of no other airline doing this. Under the old regime Business Class passengers regardless of their loyalty status benefited from a separate terminal that provided a very good seating area separate check in and boarding facilities. At the new airport this is currently not available and no lounge access to all Business Class passengers. Lounge is only accessible if you are a gold or silver card holder even if you paid a full price business class ticket. They indicated however that you would be able to access the lounge by the way of paying an extra fee! Flight experience on the other hand was fine. Crew is very good. Entertainment systems breaks down and needs to be restarted. New seats are very good too.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Qatar Airways customer review

(United Kingdom)

QR006 from London to Doha then onward to Amritsar (India). Flight from Heathrow was poor. An old airbus A330-200. The seat pitch was bad. Not comfortable. The IFE was ancient. The control was fixed in the arm rest so navigation was hard and you had to press it hard a few times in order for it to function. The Hollywood selection was good but the world cinema choices were poor. The food was exactly the same as I had 2 years before on the very same flight. It was tasteless. The crew were good just did what they had to. The flight from Doha to Amritsar was much better on a new Airbus A321. IFE was faster and easier to use but same movies. Arrived on time in India. On the return the flight was overbooked at Amritsar and after much confusion was put on Air India which was surprisingly better than Qatar Airways.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no

Qatar Airways Photos

QATAR AIRWAYS, the national carrier of the State of Qatar, is one of the fastest growing airlines with a modern fleet of 179 aircraft flying to more than 150 key business and leisure destinations across six continents. Qatar Airways is a member of the oneworld global alliance.

FIRST CLASS

A380 aircraft provide 8 first class suites, in 1x2x1 cabin layout.

flat_seatsFlat bed suite
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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BUSINESS CLASS

Typical seat layout of 1x2x1 (eg. A380, A350, B787) or 2x2x2 layout (eg. B777).

flat_seatsFlat bed seat
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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ECONOMY CLASS

Qatar Airways aircraft cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 inches
Seat widthSeat width : 17.5 -18.75 inches
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat/USB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets supplied
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SEAT MAPS

View aircraft seat maps for Qatar Airways fleet. We have provided you a direct link to Qatar Airways Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

LOUNGES

At Doha Hamad International Airport, premium customers may use the luxury Al Safwa First class and Al Mourjan Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business centre
power_iconCharging facilities
AVODTV facilities
DiningBuffet & a la carte Dining
WinesSignature bar service
SleepingQuiet room / rest area
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» Qatar Airways lounge reviews

IFE

Qatar Airways recently launched Oryx One, an enhanced interface for its inflight entertainment system, increasing the number of movies and TV shows on board from 950 to up to 2,000. With the very first dual-screen interface, onboard A350, A380 and Boeing 787 aircraft, customers can multitask - like play a game on a handheld device as you wait for a movie to load on your personal screen.

ONBOARD WIFI

Stay connected with OnAir mobile service. WiFi services are available onboard Qatar Airways A380, A350, Boeing 787, A319 and selected A330, A320 and A321 aircraft.

AWARDS

Qatar Airways was one of the first airlines named as a 5-Star Airline. Qatar Airways won Airline of the Year, Best Business Class Airline Seat and Best Airline in the Middle East at the 2015 Skytrax World Airline Awards. This is the third time Qatar Airways has won this prestigious and coveted accolade of Airline of the Year.

» Airline Award results