Qantas Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1899 reviews
6/10
4 star Skytrax Rating
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1/10

Qantas Airways customer review

(Australia)

I flew to Japan on QF21 on 18 January on a 747 and returned on 25 January on flight QF26 an A330 both legs in Business. I had seat 1C going there and 2C on the return journey. The seats are very uncomfortable for Business these days. They are very angled and with the bulkhead directly in front of me on the trip there and the seat pod on the way back the seating felt very claustrophobic. The fact that Qantas still does not have all aisle access seats in 2014 is beyond me and in both directions kept being woken up by my neighbour clambering over me during the night. On QF 21 I ha the crew going into the storage cupboard all night and banging the door shut again disturbing my sleep. The food now supplied in Qantas business is pitiful. I think the Asian and Middle Eastern airlines serve a better meal in their Economy cabin than Qantas does in its Business cabin. Furthermore they have done away with the refreshment hot towels. On both legs towels were offered only once and that was just before landing in Sydney nothing on the flight to Narita! The crew on the flight to Narita would have preferred to be anywhere else except on that flight. The crew on the return flight were better but cannot be compared to the Middle eastern airlines crew for attitude and service. I am a Platinum member of Qantas but will not fly them again on an international flight on an aircraft operated by them. The cost cutting is very evident in the services provided to their Customers. As other airlines lift their game with service offerings Qantas are cutting theirs?
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Qantas Airways customer review

(Bangladesh)

Living in Asia there are not a lot of route choices with Qantas especially as they have recently withdrawn a lot of their Asian flights and/or downgraded from 747 and A380 to A330 aircraft. However as I am still a Qantas Gold member I decided to remain loyal and travel back to Brisbane (via Sydney) from Bangkok. This flight used to have Premium Economy but since the introduction of the 330 aircraft there is only Business or Economy and so because of the exorbitant price for Business Class ($3920) I chose to travel Economy. The seats were incredibly uncomfortable with a ridiculously small amount of leg room (I am only 178cm so I have no idea how a tall person would cope). The seat fabric and carpet was very worn and faded and stained and the entertainment system only worked for the first 2 hours of my return trip. The food was terrible but thankfully the wine was good. However by far the worst issue is the FA's most of them have obviously been in their jobs way too long and no longer seem to enjoy what they do and show it through their couldn't care less attitude and lack of attentiveness to their customers. I am now thinking about taking my loyalty to Malaysia Thai or Cathay Pacific all of which are far better and less expensive than Qantas.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Qantas Airways customer review

(Australia)

SYD-PER 25/01/2014. Quick and efficient check in at Qantas domestic Sydney. Friendly ground staff. Cabin crews were friendly and approachable despite a full flight. The food was beyond expectation for 4 hours journey. An iPad for every passenger as IFE. Really worth the money! Very impressed!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Qantas Airways customer review

(Australia)

PER-SIN Business Class on A330-300. A pleasant flight with good food and wine onboard. The cabin was full so there was quite a delay serving drinks initially and the staff seemed overworked for most of the flight - an extra staff member seemed to be needed. Cabin was clean and seat was comfortable. Flight departed and arrived on time. Overall a good flight using FF points though I do not think the experience would justify paying in cash.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qantas Airways customer review

(Australia)

We took QF 051 from Brisbane to Singapore on December 11 2013. Flight and crew exceeded our expectations. This was the first flight on a trip to Europe on which we flew many different airlines including Swiss BA and Cathay Pacific. Qantas was by far a better airline in all aspects especially the seating and crew. Food was excellent and the water bottles provided were well received. Top marks and we will fly Qantas again for sure.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Qantas Airways customer review

(Australia)

QF111 PER-AKL economy (5hrs-tailwind record) upgrade to business for return journey QF112 (7hrs). After many years flying Qantas mainly domestic I have to say this flight was my best ever. Husband does not like overbearing cabin staff - this crew were so relaxed friendly and genuine. Business meal was particularly appetising and enjoyable. Left on time both ways and left us feeling very satisfied. Keep it up Qantas!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qantas Airways customer review

(Australia)

QF415 SYD-MEL A330-200 Y class. This plane continues onto PER and is a great choice to fly SYD-MEL. With VOD Inflight entertainment back of seat nicer cabin interiors and the new catering in economy is tastier healthier and defiantly eatable. The crew where very friendly and chatty as they had just started their day and would continue on to Perth. Pleasant trip down to MEL. Return was fine just an old 767-338 with Q ipads (not working). The A330 is much better choice on this sector.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qantas Airways customer review

(Australia)

QF 8 DFW-SYD via BNE 19 Jan. Speedy check-in at DFW in a deserted Terminal D. Lounge was packed with Club members even-so adequate seating was available as this lounge meanders through a number of connected rooms only gripe was lack of restrooms. 747-400 upper deck seats 16JK (a good choice as the area to the left of these seats is crew rest area so noise from the galley behind is minimal and the lavatory is at the front of the cabin) in the new configuration. Friendly seasoned flight attendants immediately made us feel welcome home after a five week RTW holiday going "the extra mile" throughout the 15.5 hour flight. Drinks on boarding and full dinner service after take off with the option of 'small plates' throughout the night and hot breakfast as desired prior to the descent. I managed a good seven hours sleep although a fractious toddler did disturb others. Baggage was on the carousel shortly after clearing passport control. Once again a great QF experience and exceptional value.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qantas Airways customer review

(Australia)

SYD-DXB-LHR QF1 on A380. Qantas have really nailed this product. A private cabin with a dedicated crew seats are more roomy than economy (2/3/2) better pitch and meals are of a high standard. Used the pre-ordering system 'Q-Eat' for the first time. A good initiative from Qantas an extra section for each meal not available on board. Beverages are excellent and the option of freshly toasted sandwiches on demand. Fantastic for the late night munchies. Travelling with two small children we were able to arrive in LHR refreshed and ready to start our holiday after nearly 24 hours of travelling. Great flight.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qantas Airways customer review

(Australia)

PER-ADL. Older style 737-800 (without personal IFE) however the cabin looked quite new and clean. The crew were very professional and polite (the new uniform adds to this professional appearance). Excellent service - full service lunch with Yakitori chicken beer/wine and coffee/tea service. Departed ahead of schedule. I've flown VA and JQ recently and Qantas clearly stands out as the winner in terms of on time performance and overall service. Recommended.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes