Qantas Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1906 reviews
6/10
4 star Skytrax Rating
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8/10

Qantas Airways customer review

(Australia)

BNE-PER-BNE two trips in 3 weeks and very pleasant flights. Good service free wine and reasonable food for economy. On one flight I boarded with an upset stomach and the flight attendant brought me some quality white wine from business class which helped enormously. Generally very full flights but on-time departures. I especially appreciated the careful route track selection to avoid headwinds on the westbound flights and to take advantage of these strong westerly winds for the eastbound flights meaning all flights either arrived exactly on time or were early. The Perth Qantas Club lounge is huge but at peak hour is still somewhat difficult to find space to sit down. Qantas have very annoying and intrusive people mover buggies sounding their warning sirens while moving around their Brisbane terminal (also the same in Sydney and Melbourne) - and mostly just transporting crew and friends about - what's wrong with a bell or soft honking horn as is the case in terminals such as Hong Kong? However flights themselves were very good on Qantas.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qantas Airways customer review

(United Kingdom)

Perth to Sydney. Staff were very attentive and tried to help with eating arrangements because we flew with our 16 months old daughter. Food was ok. seats comfy.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qantas Airways customer review

(Australia)

Melbourne-Singapore 14 Feb economy. Check in efficient and friendly the business class lounge was pleasant offering a hot breakfast and excellent coffee. Aircraft clean and tidy we were delayed an hour due to the impact of the volcanic eruption in Indonesia captain kept the passengers informed. The mature crew were friendly and worked hard to ensure we had a pleasant and comfortable day flight. Inflight entertainment very extensive lunch and refreshment were very good full bar service and good selection of Australian wines offered. Overall a very good experience at a very good price.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Qantas Airways customer review

(Australia)

QF 9 Melbourne to Dubai. Had seat 24 K which is exit row Premium economy. Considered using points to try and upgrade but if you can secure this seat then it's not worth it. Heaps of legroom and storage with side bin. Meal was good service was good and managed to sleep for most of the flight.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Qantas Airways customer review

(Israel)

Singapore-Sydney in January then Melbourne-Singapore in Feb. Check-in staff in Singapore were excellent. The cabin crew on the first leg were friendly and talkative although the "supper" service was far too slow for a night flight. We were never actually given a meal for the flight just a "supper" and "breakfast" (just yoghurt and a banana). Mine were gluten free and pretty average. Melbourne-Singapore the food was far better although the "salad" was a tub of mixed leaves and nothing else. The check-in agent in Melbourne flatly refused to give me an exit row aisle seat for free saying I needed to pay $90 despite getting it for free (due to impeded legroom) twice before. Poor staff knowledge. IFE was pretty good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Qantas Airways customer review

(Singapore)

QF36 Economy Singapore to Melbourne on 15 Feb 2014. Full flight owing to the start of the Australian university term. Huge difference from the superior A380 that used to ply this route - seats on the A330-300.were old IFE sets small and mine was not working properly for some reason. Upgrades are needed quickly lest Qantas loses out to other airlines on this route. Supper and breakfast service was ok nothing special. Cabin crew professional throughout. Coffee was atrocious. Arrived in Melbourne on time and bags on the luggage belt within half an hour. All in all decent service but could be much better. If you're flying from Southeast Asia Qantas is ok if you they have a good deal for tickets but if you're paying full fare it would be better to stick to Singapore Airlines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Qantas Airways customer review

(Australia)

Melbourne to Darwin breakfast flight at 8.30. Flying into Darwin on morning flights the only city you get a hot breakfast out of is Perth so was expecting another bland offering on this flight and it did not disappoint. Thankfully Melbourne Qantas Club had plenty of nice offerings to fill up on before the flight. Again a boxed meal (if you can call it a meal) served a tub of muesli with yoghurt and a bag of apple slices. Not sure what is going on with Qantas and their catering but it seems like a budget offering and it will be a shame if this is the direction Qantas is going. Bring back proper meal service I don't mind paying extra this is why I have always travelled this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Qantas Airways customer review

(Australia)

Sydney to Melbourne continuing on from Darwin. Great food in Sydney Qantas Club. Refreshments are advertised on this flight so don't expect anything too much at 8.30pm on a flight little over an hour long. Flight full and service good but refreshment a little disappointing - sweet biscuits and nothing else. Free wine was served so can't really complain. Managed to get an extra leg-room seat which is always good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qantas Airways customer review

(Australia)

MEL-DXB on the A380. Last section of the plane was only a third full thus giving each person 3 or 4 seats usage. Nevertheless the reduced number of passengers didn't mean that inflight service diminished on the contrary service became nearly one-on-one and was outstanding. Good entertainment system although the LEDs are a tad small and are not the best for screen clarity. Music channel options are fantastic. Great flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Qantas Airways customer review

(Australia)

This is the first of my three negative reviews of Qantas. Flew Darwin to Melbourne via Sydney. I fly Qantas domestic refusing to fly Jetstar or Virgin simply because cannot be bothered with budget airlines. Lunch-time flight out of Darwin. New plane nice crew spare seat between me and fellow passenger. Lunch served was appalling! A boxed lunch made up of buckwheat and brown chicken slices hardly appealing. No dressing no bread roll nothing. If this is the path Qantas is taking it's a pity.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no