Qantas Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1735 reviews
6/10
4 star Skytrax Rating
Filter Reviews by :
Show
1/10

Qantas Airways customer review

(Australia)

PER-SIN-HKG. Staff were rude arrogant condescending. On domestic Australian flights this is the norm but with more competition on international routes I expected better. After the flight I had trouble getting Qantas to credit my Frequent Flyer points despite providing them my number when I booked my ticket. This is the third time this has happened and after two unanswered emails it was only after a phone call that they credited my points. Qantas like to promise the world with their FF programme but when it comes to delivering they try to avoid to meet their obligations in the hope that they do not have to credit you the points they owe you.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Qantas Airways customer review

(Australia)

Sydney-Joburg business class best night sleep on a plane. Love the quilted mattress thing they put over the seat - looks thin but makes a big difference. Food okay nothing special IFE the same crew efficient and friendly. But the high point is the seat - wide and very comfortable. Would highly recommend although there's not a lot of choice on this route.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Qantas Airways customer review

(Australia)

SYD-BKK. Not used to Economy on longer flights but this day timer was OK. Food surprisingly good especially panna cotte! With nobody next to me it was an added blessing! VOD was pretty ordinary. Service was OK but choices and quality better than Virgin Premium Economy given the few bumps we had. Toilets were kept clean but did run out of Kleenex.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Qantas Airways customer review

(Australia)

SYD-SIN-SYD. Crew very friendly. Only issue is food. I opted for vegetarian meal and it was tasteless. IFE had huge collection to watch. Seats were good and comfortable. Overall a good experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Qantas Airways customer review

(United Kingdom)

Very rude check in staff! I was flying with Emirates from Wellington but since Emirates does not fly directly to Wellington I had a Qantas connection. My hand carry was a little bit over the allowable limit and they won't let me through! I would not have minded re-packing and paying the extra charges but the check in staff were so rude it made me react differently. First they didn't greet me with a smile and then they talked down to me. I support them being strict about policies but there should be room for common sense.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Qantas Airways customer review

(Australia)

Sunday evening flight Melbourne to Sydney. Had a window seat and already printed my pass at one of the many self- serve kiosks. Asked the attendants at the sales desk if I could change my seat after printing explaining I thought I was too late. She politely stated that it was ok a new one would be printed. Gate 7 at domestic departures Tullamarine Airport - the attendants were on time polite and had high standards of uniform. More importantly two people were scanning tickets to enter the gate not one. Entering the aircraft was greeted with more smiles including the head flight attendant. After take off she agreed to move me to the exit row given my height (190cm). Ipads in all the seats and also complimentary headphones before entering the plane. Flight attendants then walked down both aisles making sure anyone who missed them got a pair before take-off. Food was very good timely delivery with multiple takings and more service with a smile. So far dealt with 5 flight attendants - faultless. Drinks were great and they were very prompt with taking rubbish despite having a full 767. I was also offered to have my trench coat stored during the flight with the business class luggage very thoughtful. Flight was comfortable service exceptional farewell contained yet more smiles and I've never flown better in my life. Very impressed with the way I was treated.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qantas Airways customer review

(Australia)

SYD-HKG Return. Economy. 747 and A380. Compared to other One World partners Qantas really does provide a great product. Tasty and plentiful food and plenty of additional snacks and extras throughout the flight. While the friendliness of the crew can be inconsistent this would be the only detracting feature. The A380 product seat and inflight entertainment is excellent. A satisfying experience that really could not be faulted.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Qantas Airways customer review

(Australia)

SYD to SIN on A330. Seat was horrible! I arrived in Singapore with sore thigh. They should have installed a footrest! Flight attendants were neither polite nor impolite. No smile no expression (except one cheerful lady). Seems like they are forced to do their jobs. I requested for special diet as I am a vegetarian food was edible but nothing special. Entertainment options was OK however the system is very slow difficult to navigate and very outdated. Some other domestic Qantas fleet has been equipped with touch screen entertainment system so why retain this old remote style IFE on-international fleet? Considering that the price that I paid wasn't cheap and with the same price I can fly with another airline with a better reputation I am expecting a better service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Qantas Airways customer review

(Australia)

Recently flew Qantas/Jetconnect from Brisbane to Auckland QF125 this flight leaves Brisbane at 6.45pm arriving into Auckland at around 11.50pm. Online check-in was easy and when we dropped our bags at check-in the staff were friendly and very nice. Once onboard the crew were welcoming and friendly as always with the Kiwi Spirit was sitting in row 15 leg room was good for myself and seat was comfortable meals were great and options for Beverages were just the same. Would recommend Qantas across the Tasman any day with it being one of the only Full Service Airlines that operate from Australia to New Zealand and these flights are all operated by New Zealanders so they are always friendly and welcoming with a Smile.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qantas Airways customer review

(Australia)

Travelled Sydney - London and return on QF1/2 in Premium Economy. Believe it was worth the sale price we obtained the tickets for but not the normal full price. The cabin service was excellent as we're the meals and entertainment system. The only downside of the trip was a late return into Sydney resulting in a missed connection. We were told we would be on the next flight but at domestic transfer we were told our domestic booking had not been changed and as there were no seats on the next flight we have to weight another hour for the flight after.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes