Qantas Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1708 reviews
6/10
4 star Skytrax Rating
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6/10

Qantas Airways customer review

(Australia)

SYD to SIN on A330. Seat was horrible! I arrived in Singapore with sore thigh. They should have installed a footrest! Flight attendants were neither polite nor impolite. No smile no expression (except one cheerful lady). Seems like they are forced to do their jobs. I requested for special diet as I am a vegetarian food was edible but nothing special. Entertainment options was OK however the system is very slow difficult to navigate and very outdated. Some other domestic Qantas fleet has been equipped with touch screen entertainment system so why retain this old remote style IFE on-international fleet? Considering that the price that I paid wasn't cheap and with the same price I can fly with another airline with a better reputation I am expecting a better service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Qantas Airways customer review

(Australia)

Recently flew Qantas/Jetconnect from Brisbane to Auckland QF125 this flight leaves Brisbane at 6.45pm arriving into Auckland at around 11.50pm. Online check-in was easy and when we dropped our bags at check-in the staff were friendly and very nice. Once onboard the crew were welcoming and friendly as always with the Kiwi Spirit was sitting in row 15 leg room was good for myself and seat was comfortable meals were great and options for Beverages were just the same. Would recommend Qantas across the Tasman any day with it being one of the only Full Service Airlines that operate from Australia to New Zealand and these flights are all operated by New Zealanders so they are always friendly and welcoming with a Smile.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qantas Airways customer review

(Australia)

Travelled Sydney - London and return on QF1/2 in Premium Economy. Believe it was worth the sale price we obtained the tickets for but not the normal full price. The cabin service was excellent as we're the meals and entertainment system. The only downside of the trip was a late return into Sydney resulting in a missed connection. We were told we would be on the next flight but at domestic transfer we were told our domestic booking had not been changed and as there were no seats on the next flight we have to weight another hour for the flight after.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Qantas Airways customer review

(Australia)

Sydney to Santiago and return. Food was terrible Qantas have cut so many corners in recent times they may as well tell you to bring a packed lunch and your own drinks. Service was slow airplane turned into a dustbin in the 12/13 hours I was on it. Seats although reconditioned were not comfortable and arm rests didn't retract fully. In flight entertainment was ordinary. Very disappointing. I definitely wouldn't recommend Qantas for long haul international flying anymore - they've had it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Qantas Airways customer review

(Australia)

DRW-ADL. Upgraded to Business Class great flight all round. Older cabin but still great seats nice lunch offerings and plenty of top notch wine. Service was very good and purser devoted his entire time to passengers making sure they had everything they wanted. Nice touch with Maggie Beer ice-cream after lunch. Very pleasant flight and thanks to Darwin Qantas Club for the flight upgrade.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Qantas Airways customer review

(Australia)

Domestic flights Adelaide - Alice Springs Cairns - Melbourne - Adelaide. All flights on time mature efficient and pleasant cabin crew. Catering was good and on the Cairns to Melbourne flight a choice of hot meal was offered. IFE available on two of the flights with recent films.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Qantas Airways customer review

(United States)

Excellent service even though seat pitch were 31" it was more comfortable than I would expect. Business class on upper deck 747-400 seat are very good and peaceful. Food not great eggs were served almost raw. Entertainment was good.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Qantas Airways customer review

(Australia)

Old faithful. SYD-MEL-SYD 24/25 October B767. Great Service on a comfortable if rattly business class seat. Compared to the current dreadful A330 business seat to Perth that I'm dreading to have to sit in for 5 hours in a few days time I'd happily have the old seat any day. Someone should start a campaign to ensure Perth bound business passengers have as much comfort as we get on these old birds.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Qantas Airways customer review

(Australia)

Economy domestic Perth - Brisbane 767-300 refurbished aircraft. FAs all friendly and helpful stopping to chat with pax when not busy. Breakfast tasty and 2 drink runs. Downsides - many iPad entertainment units not working food service took 45 mins to travel from one end of cabin to another just to hand out breakfast. At least was a choice even on domestic. Very happy overall and landed 30 mins ahead of time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Qantas Airways customer review

(United Kingdom)

Flew DXB-LHR in Business on the A380. A bit of a bland product in my opinion. Very minimalist and lots of extras missing. Amenity kit not worth bothering about. The evening supper was difficult to eat on the tiny plates with and most ended up on the table cloth. But generous with the drinks and I had a few hours deep sleep on the very comfortable flat beds. Breakfast a la carte and pre-ordered was good and made up for the poor super. Would prefer Emirates any day on this route but it made a change. Baggage delivery was fast and overall satisfied.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes