Qantas Airways

I'm putting in a late review for travel Darwin-Sydney and return in early June because I was impressed by their handling of the ash cloud disruptions. Unlike another airline that completely mishandled my bookings Qantas called me regularly rescheduled flights quickly and allowed free changes to connecting flights that I couldn't make because of a problem with a different airline. That's generally the biggest plus about Qantas - their customer service and ground organisation is efficient and problems are generally resolved quickly. Inflight the experience was good with nothing special. Medium-quality food. Service appears to improved drastically compared to a few years ago. Quality individual IFE on the 737 from Darwin-Sydney but the 737 in the opposite direction didn't have individual IFE - which really seems outdated for a 4 hour flight on a major airline.

QF971 July 2014 TVS-BNE. Online check in and boarding pass print out no problem. Always experienced good friendly customer service at Townsville Airport. Boarding went smoothly. Seat 26c as requested and husbands requested seat. Usually on Domestic short flights am offered fruit for snack apple usually on flight up to Townsville previous week as need gluten free so it was great to be offered gluten free ham and tomato sandwiches. Cabin crew helpful another passenger had cut on head so offered assistants. Announcement to say why landing slightly delayed. Busy in BNE. This was booked as a Qantas flight using Emirates Skyward miles.

Fantastic service. Food was excellent. Cabin was comfortable. Self-service bars are well stocked with good quality food.

Flew on QF 107 - SYD-LAX-JFK - in premium economy in mid-June. All up a really good experience with really friendly crew plus decent food and wine. It has been a while since I have been on a 747 and I must say that it is a good solid plane. It is louder in-flight than the A380 but it certainly takes off and lands better. The only thing I could fault is the experience at LAX - I got lost transferring here and eventually found my way quite frustrating though. They need to give out an instruction card or have people around directing you where to go. This aspect of it was poorly handled & I am not an inexperienced traveller. All up a very good product though and well worth the money.

SYD-HKG Business class on A380. Very impressive warm service food excellent seat comfortable. Looking forward to flying with Qantas again.

Flew Qantas return between Brisbane and Cairns and it was fantastic. Brand new B737's with personal entertainment systems in both directions. The crew were fantastic on both flights. Breakfast and coffee was pretty good and throughout the flight the crew did a few rounds of the cabin offering bottles of water and handing out the extra muffins they had left over. Blankets and pillows were available and we departed and arrived on time. They really exceeded expectations.

Dubai-Melbourne June 13th terrible service water was served then a wait of 60 mins for anything else. Eventually meals served Sorry no chicken left only Macaroni cheese! International flight. The breakfast was that terrible rubber omelette. Had to wait too long for wine. Why do we have to freeze when I asked FA said nothing can be done about it.

SYD-LAX 21/6/14. Great service happy crew A380 great aircraft - quiet and smooth. Food ok hot snack good. Arrived on time. Onward to JFK flight up ok. Flight back to LAX 3/7/14 delayed due to storm boarded aircraft but sat on tarmac waiting. That is acceptable however the temperature in the economy section was dangerous even a crew member said it must be over 40 degrees. Of course the back section was the only hot area. The captain made several apologies but we still roasted. Food on this flight was a disgrace. Crew were great and agreed all was not good. Also the entertainment system had not been changed from the June program. A380 back to SYD 9/7/14 paid extra for exit row on upper deck discovered that this is really a walkway for passengers to get to the toilet. Food once again below standard wine some generic brand and no pre-dinner drinks allowed. One new film had been added to the menu. Service throughout the night was ok breakfast awful not even a bread roll. Overall economy passengers pay a lot of money for this route they do not deserve to be treated like peasants.

Flew QF 78 from Singapore to Perth. I normally fly budget and they were terrible so Qantas was like heaven. Seats were comfy and spacious lots of leg room blankets pillows and staff were friendly. That was one thing that has improved over the years - the friendliness of attendants. The plane was well kept and clean compared to the budget ones. Flight was smooth and on time. Food was so so but no complaints from me. I feel the attitude of the flight attendants still has room for improvement in terms of friendliness and service.

A380 HKG-SYD. It was a great flight A380 is steady and fairly quiet. The upper deck is almost entirely devoted to business class it is spacious a flat bed with great service and nice food and entertainment. There is also a lounge for us to relax read magazines watch film and so on. Amenity bag and pyjamas were given out it was overall an impressive experience. Arrival to Sydney was given express card for immigration and custom it was welcoming as it was quite packed at 7am in SYD airport.