Qantas Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1546 reviews
6/10
4 star Skytrax Rating
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8/10

Qantas Airways customer review

(Australia)

QF3 Sydney to Honolulu on 6 Sep and return QF4 on 18 Sep in business class. An old refurbished 767 with IPAD entertainment. The cabin staff were outstanding as were the lounge staff in SYD and Honolulu. The entertainment choices were somewhat limited but worked well except for the small in ear earphones which are a nuisance. The seat was comfortable but not full reclining and offered PJs on the overnight flight. Food was very well presented but more healthier and snack options would be good. Several of the main plates were loaded with mayo. Good value at a sale price!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Qantas Airways customer review

(Singapore)

I was booked on a flight from Singapore to Brisbane in September. This was also my first time taking this airline. My family was a family of three. The plane operated for my flight was a refurbished Boeing 747 and was quite excited at that time as it was a refurbished aircraft. the economy class seats have a touchscreen IFE but I couldn't find the remote. Service for this airline was okay a smile from the flight attendants whenever they were serving us. The food is below average as I got a fish with rice meal for myself the fish was quite spicy which I did not like.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Qantas Airways customer review

(Australia)

PER-MEL on the "redeye" which departs at 00.40 am. Allocated exit row seat 14D on Boeing 737-800 which was a great relief due leg room. Seat seemed to be partially made of concrete as which which ever way you sat it was hard. There was no way to get comfortable as there is no armrest on the right hand side of the seat due exit door. Staff were fine with regular drink runs of water etc. Flight landed 25 mins early into Melbourne but advised by the captain that there were no bays available as no aircraft had departed at that hour for anywhere so we were left sitting on the tarmac waiting for a gate. Overall a flight which had to be done but nothing special.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Qantas Airways customer review

(Australia)

PER - DRW. First stop Perth Qantas Club which was incredibly quiet due to being a Saturday morning. Love the pancakes and barista coffee. This flight always serves a cooked breakfast and the scrambled egg tortilla was great. Coffee seems to have improved on these flights and mini Anzacs are a nice little touch. Got great fares for this flight and would choose no other airline to fly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Qantas Airways customer review

(Australia)

QF 130 14/9/2013 Shanghai - Sydney. Sydney - Hong Kong 6/9/2013 QF 127. I have travelled with many airlines over the past 30 years. This was my first and last time with Qantas. Rude cabin attendants and very poor food. None of the 4 people around me could eat their breakfast.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Qantas Airways customer review

(Australia)

DRW-PER. Cannot fault Qantas on domestic flights. Often travel this route and service always fantastic with lunch and complimentary wine/beer. Food very tasty great entertainment on offer but watched my IPad instead. Crew always seem to enjoy their job and always prefer the extra leg-room seats. Only paid $179 for this flight absolute bargain.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Qantas Airways customer review

(Singapore)

QF81 Sydney-Singapore. Flight delayed 2 hours. Food took a long time to serve as by then passengers were hungry. No hot towel service or drinks and nuts service prior to main meal understandably due to the delayed service. My special meal order ignored - meal not loaded according to crew. Had to take what they were serving as so hungry by then. Small portion meals you can tell there is budget cuts. Hungry passengers later asking for food was only offered pretzels. Hot chocolate service without peppermint tea although it was mentioned in the menu card. Crew walked through quickly without paying attention to passengers as they did the service had to stop them to get coffee as they just chatted away in their own world while supposedly doing a coffee/tea service. Crew generally okay some better friendlier but there was a senior attendant who seemed unhappy to be on the flight - showing her displeasure with attitude like throwing things around on the trolley and not looking at passengers when serving. Overall it just an okay flight if you don't have any high expectations but when compared to SQ or EK they are just falling behind and not as polished.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qantas Airways customer review

(Australia)

MEL-SYD B767 and SYD- MEL A330 both in business class. Check in was smooth and the business lounge was great good selection of food and drinks and well trained staff. Both flights departed and arrived on time. The seating on the 19 year old B767 (1-2-2) was by far better that the new A330 (2-3-3). The crew on both flights were well trained and the service was excellent. A choice of meals and drinks was offered and tasted good. Had the new IPad (B767) and new touch screen (A330) entertainment systems and both had lots of choices and would keep you entertained for long flights let alone a 90 min hop to SYD. I recommend Qantas domestic Business.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Qantas Airways customer review

(South Africa)

I thought at first we would have a really cramped and uncomfortable 14 hr flight. I must say that even though the Economy cabin was crowded I did find that I had enough room to settle down and doze through the night. Very attentive cabin crew reasonably tasty meals and plenty of snacks and drinks through the flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qantas Airways customer review

(Australia)

Sydney to LAX. Great flight attendants at the airport were excellent. Flight attendants also very good ground crew that little bit better. Otherwise a wonderful flight there and back. Must say not one problem.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes