Qantas Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1546 reviews
6/10
4 star Skytrax Rating
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1/10

Qantas Airways customer review

(Australia)

SYD-PER-SYD 8/9 October A330 QF575/582. The worst business class seats in the world. I have flown a lot lately for business and pleasure. Domestically (in Australia and abroad) and Internationally. These comments are specific to the A330 Sydney-Perth service that I've had to do several times now. I had need to fly to Perth for business and these comments take into account recent flights in the last 3 months on airlines as varied as LAN American Air Tahiti and Qantas. Today the excellent staff had to keep apologising for the lack of space on one of the most expensive sectors in the world. Welcome to coffin class - where you pay a fortune for the privilege of sitting in the most uncomfortable seats (and expensive) in the sky. Upright coffins. The passenger in front reclines into you. Your TV screen is at your side at lap level too close and in your face. I'm disgusted at the advertising - lie flat seats to Perth perhaps plain lies. Business class for bad backs forget it. The old 767s are far more comfortable. Domestically I've been loyal to Qantas but now it seems like TAA is back. That's Try Another Airline if you want comfortable business class seats to Perth.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Qantas Airways customer review

(New Zealand)

AKL-SYD (737-800) SYD-BKK (Airbus 330)-SYD-BNE (737-400) BNE-AKL (737-800). First and the last I will fly Qantas. 737-800 wasn't to bad but service was very dull. Once we landed in Sydney we went over to the Qantas Service desk in the transit terminal and the staff were so rude. Had a bit of an attitude. After that we made our way through to our gate to depart for Bangkok. Flight departed 50mins late. A330 used on this leg was so cramped and ICE and seating was outdated!. Same thing on the way back through to AKL. I also flew Bangkok Airways from BKK-HKT return on the A319 and their service was much better although their english was limited. Shame on Qantas! Never would I fly with Qantas again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Qantas Airways customer review

(Australia)

I flew return to London from Sydney last month Qantas and Emirates. I chose Qantas for this trip as it was the most inexpensive option at the time of booking. I must say the staff were quite unpleasant though not so much so that you could complain. There was no drinks trolley no nibbles. A couple of hours or so after we departed Sydney the meal trolley came around and we were offered juice soft drinks tea/coffee or wine or beer with the meal only. That was it no tea/coffee trolley after the meal you had your wine/soft drink and coffee with your meal and that was it. Didn't see the staff until breakfast then. This was indicative of the lack of service. One passenger asked for a spare blanket and was told there were none and to put another jumper on. The seats also seemed "flimsier" than the other airlines I have used. I have not flown Qantas for years I gave up using them due to the rudeness of the staff which seems it has not changed. I must say that the meal were very nice though. This is probably the only good point I can think of. However if you want a budget airline service without the frills and don't want pleasant service then go Qantas!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Qantas Airways customer review

(Australia)

Just returned from Amsterdam via Dubai on Emirates/Qantas code share. A Qantas ticket/Emirates plane and in late on 7th October. The staff who attended us seemed inexperienced inattentive delays with meals and served very close to landing. The two attendants seemed confused as to who had ordered what. Seemed like an economy service which is a shame given the cost for business class and as a frequent overseas traveller. Also a rude response from a male cabin attendant when waiting for the toilet some 3O minutes before landing as he was about to close/clean it? Could have redirected appropriately. Disappointing given flight over with Emirates had been excellent. Shame to experience uneven services!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Qantas Airways customer review

(Australia)

MEL-LAX and SCL-SYD-MEL recently. Flew on a mix of A380 B747-400ER and B767. All flights on time and the flight from Chile was 40 minutes early into SYD. Check in fast and swift. Seats comfortable. The B747 has updated interior similar to A380. AVOD IFE was excellent. Staff were a mixed bag. Some friendly and some were a bit cold. Only down side was food. Not good. Bread served stale. Salad frozen cold. The main portion tiny. QF have done away with the Cheese Crackers. However drinks were plentiful. Fares paid were good. Will use again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Qantas Airways customer review

(United Kingdom)

We flew business class on QF3 SYD-HNL as part of a round the world ticket. The cabin was in no way a business class cabin. The seats were reclining armchairs which is fine if there is plenty of room between rows but there was not. The consequence of this was that when the lady in front of my husband decided not to eat dinner but recline her seat to its fullest extent he had her head in his lap whilst trying to eat dinner. It was impossible to gain access to the aisle from a window seat without physically clambering over the person seated next to you not good if the person seated next to you is a complete stranger. When I enquired about the entertainment system I was told that there was an iPad in the seat back pocket I thought it was a joke. The iPad was streaming films etc but had to be held or propped up on the tray table impossible to watch and eat at the same time. The ear phone jack plug did not fit properly with constant loss of picture and sound every time you moved. Totally unacceptable in business class. It would seem that Qantas have no competition on this route and are therefore able to get away with offering this extremely substandard cabin to its business class customers.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Qantas Airways customer review

(Australia)

QF23 SYD-BKK (Airbus 330) and QF6 SIN-SYD (Refurbished 747). Flights left on time and arrived early. Seats were comfortable with sufficient leg room. Food was good plenty of cold drinks. Water orange juice and fresh fruit were offered throughout the flights. Lots of choices of movies etc.. The entertainment system was better on QF6 with large touch screens. Flight attendants young and not so young were friendly polite and efficient. Fantastic value. Highly recommended.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Qantas Airways customer review

(Australia)

I recently returned LHR-SYD via Dubai on an A380. After taking off from Dubai we were given lunch around 11.30 - 12.00 noon then 'put to bed' around 4.00pm. Blinds down lights lowered and nothing more to eat until breakfast around 4.00am. Snacks are supposedly always available but when I requested the biscuits listed on the menu only an apple could be provided. Why is it thought that travellers wish to spend around 12 hours in semi-darkness? Is it that we are less trouble to the crew when we are expected to rest/sleep for hours on end? A final point does anyone read these reviews and are they given any weight at all?
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Qantas Airways customer review

(Australia)

Flew Melbourne - Perth return Business class. Flight over was great as on an international class A330 with angled lie flat beds. Service was great food was great seat was great. Left and arrived on time. Flight home was on a normal A330 with standard business seats. Note as much room in fact quite cramped after having tasted the international standard A330. But my biggest concern was that when they got to row 5 the selection of food was down to get what is left and be happy with it. Very disappointed that they run out of food selection on a PER-MEL flight in business class. Isn't that what flying business class is all about?
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Qantas Airways customer review

(Australia)

SYD-BKK-SYD on QF23 and QF 24 A330. Seats 57 J and K. As a QF frequent flyer member and having enjoyed 2 other recent trips SYD to BKK return just when I thought Qantas were lifting their game in summary this flight was a big disappointment. Outbound flight was pleasant enough because the aircraft was near empty in the rear cabin allowing us to stretch out. Cabin crew accommodating. However I could not eat the main meals offered. Return flight full. The food again was unappealing. Main gripe was that the cabin crew did not request those seated in front of me to put their over-reclined seats upright for meal times. I had to ask the PAX to do so. Based on my previous flights with Qantas it is most apparent that the cabin crew makes all the difference and in this regard Qantas seems to be still a hit and miss affair.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes