Qantas Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1883 reviews
6/10
4 star Skytrax Rating
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3/10

Qantas Airways customer review

(Australia)

A330-300 MEL-HKG QF29 HKG-MEL QF30. It was a quite old plane with very old seats and useless flight entertainment system. No hot towels neither refreshment wipes before the flight. Polite looking but unfortunately unhelpful cabin crew. I had a special request food but could not eat it because of the heavy spice taste and smell. I went to the kitchen and asked for something else to eat according to my special dietary requirements but got the answer "there is nothing for you to eat on this plane" rather then getting offered simply for a piece of fruit or a packet of crackers. The person in front of me asked for a spare bottle of water but was declined. Finally I have got the impression from the cabin crew that I have to enjoy with what I have got because they were too busy and unwilling to offer any more than that. This was my first flight experience with Qantas and because of couple of small problems it will probably be the last one.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Qantas Airways customer review

(Australia)

Flew Sydney-Melbourne late last week. I was shocked to be served a chicken and corn pie - it was awful Qantas has really hit rock bottom no alternative available like I would have had on other airlines outside Australia. The overall service is now much like American domestic carriers - little or no service at all! Staff gave little or no assistance to passengers trying to find locations for luggage storage overhead hence the flight was 10 min late before all passengers were settled. The seats also have an unusual shape which for a longer flight would become quite uncomfortable. QF please learn from your Asian competitors.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Qantas Airways customer review

(Sweden)

QF 5 A333 SYD-SIN Jan 18. On time departure and early arrival. Service as per menu. The food was in fact very good for an economy experience. Efficient and pleasant cabin crew. The cabin manager was great Qantas need all the people like him they can get. Wide variety of quality drinks. Plenty of hydration runs. IFE OK screen a little small and variety adequate. Overall a pleasant experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qantas Airways customer review

(France)

LHR-SYD QF2. My journey to Sydney began when entered the aircraft. The crew were friendly did their best to serve us. I really appreciated the constant attention of the crew when serving water and refreshment during this long "kangoo-route" via Dubai. The seat was very comfortable the entertainment was the best of anglo saxon world and meals was delicious (despite we hadn't starters) with locals Australian products. Qantas is for me the best airline in the world this is not about "bling-bling" Qantas has his own identity and culture and it give us the best example of the Aussie culture. I look forward to flying them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Qantas Airways customer review

(Turkey)

Flew QF548 SYD-BNE on 21 Jan on an ageing 738. Business class seats were worn out and filthy. Inflight entertainment was poor. Service from the cabin crew was very friendly. It's clear that some of QF's fleet need a "spruce up" to bring them up to the standards of their competitors.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Qantas Airways customer review

(United Kingdom)

London to Dubai A380. This was my first time on Qantas in many years as last time I flew them I felt they were very poor but have read how much they have invested in improving the product so wanted to try again. This was the first leg of a multi-leg journey in combination with partner airline Emirates which made for an interesting comparison. A380 although relatively new was starting to look tired inside. Dark carpets and dull seat colours made for a very dark gloomy interior. Seat comfortable but legroom surprisingly tight especially considering the long flying times Qantas international flights make. Inflight entertainment good sized touch screen tv screens with very good selection of movies TV music and games. Inflight entertainment on from gate to gate which is a great touch. Crew predominantly British friendly and professional. "Supper" service served from London to Dubai which essentially consisted of choice of hot main meal and small desert. Tasty meal but for an evening service where dinner would normally be served very limited. A tiny carrot muffin and juice served just before landing. Qantas are obviously cost cutting evident through their reduced meal service adding more rows into economy by removing a number of toilets at the rear of the A380 and lack of legroom. It was not a bad service or product but it could be so much better especially in line with what their partner Emirates offer.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qantas Airways customer review

(Australia)

SYD-HKG 747 with the newer seats and IFE that you can start from the moment you sit down. Much more comfortable than the other older 747s and the same as the newer A380's. One thing that I really like about the newer Qantas economy seats is the footrest. It's like a spring-loaded hammock for your feet which I seen on no other airline and is much more comfortable. Staff attentive and I never had to wait. food was a bit better than expected (but who expects too much from Economy?). Still it was quite Ok. Departure was a little delayed but we caught up during the flight time and arrived on schedule so no issue. Overall good service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qantas Airways customer review

(Australia)

SYD-MEL Return. Check-in very easy and service good. Attentive crew who did fine. The interior of the plane was a little older but the service made up for this. IFE not really a point on such a short flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Qantas Airways customer review

(Australia)

BNE-SIN. Economy. Pushed back nearly 40 mins late because of congestion at Brisbane airport and we also arrived late because of bad weather en-route. The IFE had a tiny seatback screen and I found it difficult to get a hang of how the menus worked. It was easy to accidentally knock the controls when seated. The new Qantas meals had not yet been introduced on this route but nevertheless the food and wine were of a very good standard for economy. However what really made the fight were the older and very professional cabin and flight crew who instilled complete confidence throughout. Overall a pleasant flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qantas Airways customer review

(Australia)

Darwin-Cairns. Evening flight to Cairns from Darwin approx 2 and a half hour flight on Boeing 717. Flight comfortable quite like these planes. Dinner is served on this flight and as on previous flights out of Darwin food served is a little over cooked. Salty chicken with rice and spinach. Nice food in refurbished Darwin Qantas Club and beverages of course. Took some snacks on board including the Christmas tree shortbread biscuits. Service was very good on this flight purchased a couple of wines with dinner and thankfully a drink service took place before dinner. Flight on time comfortable overall good price considering so close to Christmas.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes