"Qantas product failed"
M Ray (Australia)
Qantas from Singapore to Sydney in Business class. Apart from the clean shower at Singapore lounge, overly spiced food in lounge (usually good). Declined dinner onboard but couldn't sleep on uncomfortable seat/bed. Business Seat that slopes and has no room. Mediocre food. Cabin crew, friendly, attentive and the only plus. Breakfast was mediocre. When paying yourself for business, comfort counts. Qantas product failed in comparison to Swiss.
Aircraft | A330-300 |
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Singapore to Sydney |
Date Flown | October 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"refuse to amend bookings "
John Batty (United Kingdom)
Qantas cancel our flight and 2 months before flight refuse to amend our bookings and transfers. We access "manage your booking" to be told 2 months is too late to re-arrange our included transfer. We contact Qantas UK who say we changed our flight so we are no longer eligible for transfers. Our agent contacts them to be told our booking cannot be changed. Qantas UK Customer Service reps then say only our agents can change the booking. Reps spend 60 mins on phone to Qantas UK to be told only Qantas can make the changes. Meantime our booking shows we will be picked up at 09.00hrs for a flight departing at 07.30hrs. Qantas UK Customer Service are a nightmare and in serious need of customer care training: do not fly with Qantas- they are a nightmare!
Aircraft | Airbus 380 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Melbourne to Auckland |
Date Flown | October 2015 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Impressed with Qantas"
Tim Short (Australia)
Impressed with Qantas on this flight from Sydney to Singapore. Refurbished plane with nice comfortable (for economy) seats. New entertainment system with large screen and plenty of content. Mature, but friendly and helpful crew. They didn't stop working the whole flight with a welcome (soft) drink, good size and quality main course, then fresh fruit, ice cream, more drinks. Before landing a choice of light meal and more drinks. Could not fault them and I feel that Qantas is making a much better effort than some years ago.
Aircraft | A330-300 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Sydney to Singapore |
Date Flown | October 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"comfortable seats, good legroom"
Eija Meins (Australia)
Singapore to Sydney with Qantas, friendly cabin crew provided excellent service. Comfortable seats with good legroom and excellent entertainment system. A relatively new aircraft so it was clean and comfortable. The food was fresh, tasty and well presented with 3 dinner options provided. During the night they offered drinks and snacks to those not sleeping and provided a bottle of water before lights out.
Aircraft | A330-300 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Singapore to Sydney |
Date Flown | October 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"flights were very pleasant"
Ian Higgins (Australia)
Melbourne to Singapore return in economy class. Check in quick and friendly, the Qantas lounge at Melbourne airport is always a pleasant experience, we enjoyed a late breakfast and glass of sparkling wine. Also lounge in Singapore is good, excellent food but is busy and can be quite noisy. Our flights were very pleasant, spotless aircraft, pleasant crew and very good catering, for economy class it doesn't get much better. The trip however got off to a bad start . A Qantas reservations agent who we spoke to on the phone prior to the trip was arrogant and unhelpful giving us wrong information which caused us some concern before we could check in. Needless to say the check in agent put our minds at rest and apologised for the wrong and misleading information we had been given. I would rate the airport and flight experience at 9, excellent, however the appalling reservation agent, not only rude but incompetent spoiled our dealings with Qantas on this occasion.
Aircraft | A330-300 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | MEL to SIN |
Date Flown | September 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"flight staff friendly"
20 reviews David Dale (Australia)
Flight departed 5 minutes early. No IFE on this aircraft. Used own iPad for entertainment. I noted many others doing the same. As flight departed mid-morning, banana cake and drinks offered. Flight staff friendly. Seat comfortable on this 1.5 hour flight. Arrived five minutes early. Bags however did not come onto belt until 20 minutes later.
Aircraft | Boeing 737-800 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Townsville to Brisbane |
Date Flown | October 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"expect business class to be consistent"
Peter Xie (Australia)
Disappointing flight I expected Qantas to do much better, given their pricing is close to much better Asian and Middle Eastern competitors. The plane was old and tired, and the IFE was poorly-responsive, resolution poorer than most good economy classes and seats were worn and uncomfortable. A seat cover mitigated some of the hardness but it was mediocre at best. Dining was also disappointing - snapper was overcooked and over salted; potatoes were dry and bland. The wine list and desserts however, were of quite a high standard. Perhaps the only saving grace was its staff - who were attentive and friendly, with just the right amount of cabin presence. Overall, if I am paying a premium to fly Qantas, I expect their business class to be of consistent standard.
Aircraft | A330 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Sydney to Singapore |
Date Flown | September 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"the armrest just disappeared"
Mike Richardson (New Zealand)
My wife and I recently returned from a two month trip to Australia and looked forward to a relaxing journey back home on Qantas. My seat was in the centre, my wife taking the window seat, and just prior to departure a late comer arrived to take his outside seat - he was absolutely huge. How he got into the seat was a guess - the result was my trip home some three hours spent with this enormous passenger legs spread out covering most of his seat and half mine - the armrest just disappeared! To say this trip was uncomfortable was an understatement - how is it the cabin staff don't see this? I'm sure this happens on other airlines, but this should not occur when passengers pay big money and expect a comfortable trip.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Brisbane to Auckland |
Date Flown | October 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"has gone downhill"
M Hamza (Australia)
The flight was delayed 1.5 hours due to a late arrival of the aircraft and a missing passenger. Seat was comfortable with enough leg space. Service started soon after take off, everyone received a bottle water and a tasteless bickfords lemon cordial was offered. No hot towels was a bit of let down. I ordered my meal online using select on q eat ( blackmores waghu beef with mushroom sauce and polenta) but the crew forgot about it so I took the beef cheeks with bbq sauce. Bitter infused garlic bread roll looked very tacky. The food wasn't too bad loved the salted caremel chocolate mousse. Crew was very attentive. Ice cream and beef sliders with hot dog offered soon before landing. Overall Qantas has gone downhill over the years with the food compared to other carriers.
Aircraft | Boeing 747-400 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Sydney to Singapore |
Date Flown | October 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"not be flying Qantas again"
A Steven (United Kingdom)
We flew from Glasgow to Sydney via Singapore with Emirates, and on the Singapore to Sydney leg we had the misfortune to fly Qantas which turned out to be the worst flight we have been on! For a long haul flight, it was worse than a budget airline. Cramped and uncomfortable seats, fast food chucked down in a bag with plastic cutlery. Unprofessional and sloppy cabin crew, not doing cross checks when told, allowing passengers to wander about when seat belt sign on and serving breakfast far too late. Emirates were totally professional and a comfortable flight and food service. Suffice to say we will not be flying Qantas again - not a good impression of Australia!
Aircraft | A330 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Singapore to Sydney |
Date Flown | October 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |