Qantas Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1883 reviews
6/10
4 star Skytrax Rating
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4/10

"Qantas product failed"

(Australia)

Qantas from Singapore to Sydney in Business class. Apart from the clean shower at Singapore lounge, overly spiced food in lounge (usually good). Declined dinner onboard but couldn't sleep on uncomfortable seat/bed. Business Seat that slopes and has no room. Mediocre food. Cabin crew, friendly, attentive and the only plus. Breakfast was mediocre. When paying yourself for business, comfort counts. Qantas product failed in comparison to Swiss.
AircraftA330-300
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteSingapore to Sydney
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"refuse to amend bookings "

(United Kingdom)

Qantas cancel our flight and 2 months before flight refuse to amend our bookings and transfers. We access "manage your booking" to be told 2 months is too late to re-arrange our included transfer. We contact Qantas UK who say we changed our flight so we are no longer eligible for transfers. Our agent contacts them to be told our booking cannot be changed. Qantas UK Customer Service reps then say only our agents can change the booking. Reps spend 60 mins on phone to Qantas UK to be told only Qantas can make the changes. Meantime our booking shows we will be picked up at 09.00hrs for a flight departing at 07.30hrs. Qantas UK Customer Service are a nightmare and in serious need of customer care training: do not fly with Qantas- they are a nightmare!
AircraftAirbus 380
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteMelbourne to Auckland
Date FlownOctober 2015
Ground Service 12345
Value For Money 12345
no
10/10

"Impressed with Qantas"

(Australia)

Impressed with Qantas on this flight from Sydney to Singapore. Refurbished plane with nice comfortable (for economy) seats. New entertainment system with large screen and plenty of content. Mature, but friendly and helpful crew. They didn't stop working the whole flight with a welcome (soft) drink, good size and quality main course, then fresh fruit, ice cream, more drinks. Before landing a choice of light meal and more drinks. Could not fault them and I feel that Qantas is making a much better effort than some years ago.
AircraftA330-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSydney to Singapore
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"comfortable seats, good legroom"

(Australia)

Singapore to Sydney with Qantas, friendly cabin crew provided excellent service. Comfortable seats with good legroom and excellent entertainment system. A relatively new aircraft so it was clean and comfortable. The food was fresh, tasty and well presented with 3 dinner options provided. During the night they offered drinks and snacks to those not sleeping and provided a bottle of water before lights out.
AircraftA330-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSingapore to Sydney
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"flights were very pleasant"

(Australia)

Melbourne to Singapore return in economy class. Check in quick and friendly, the Qantas lounge at Melbourne airport is always a pleasant experience, we enjoyed a late breakfast and glass of sparkling wine. Also lounge in Singapore is good, excellent food but is busy and can be quite noisy. Our flights were very pleasant, spotless aircraft, pleasant crew and very good catering, for economy class it doesn't get much better. The trip however got off to a bad start . A Qantas reservations agent who we spoke to on the phone prior to the trip was arrogant and unhelpful giving us wrong information which caused us some concern before we could check in. Needless to say the check in agent put our minds at rest and apologised for the wrong and misleading information we had been given. I would rate the airport and flight experience at 9, excellent, however the appalling reservation agent, not only rude but incompetent spoiled our dealings with Qantas on this occasion.
AircraftA330-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMEL to SIN
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"flight staff friendly"

(Australia)

Flight departed 5 minutes early. No IFE on this aircraft. Used own iPad for entertainment. I noted many others doing the same. As flight departed mid-morning, banana cake and drinks offered. Flight staff friendly. Seat comfortable on this 1.5 hour flight. Arrived five minutes early. Bags however did not come onto belt until 20 minutes later.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTownsville to Brisbane
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"expect business class to be consistent"

(Australia)

Disappointing flight I expected Qantas to do much better, given their pricing is close to much better Asian and Middle Eastern competitors. The plane was old and tired, and the IFE was poorly-responsive, resolution poorer than most good economy classes and seats were worn and uncomfortable. A seat cover mitigated some of the hardness but it was mediocre at best. Dining was also disappointing - snapper was overcooked and over salted; potatoes were dry and bland. The wine list and desserts however, were of quite a high standard. Perhaps the only saving grace was its staff - who were attentive and friendly, with just the right amount of cabin presence. Overall, if I am paying a premium to fly Qantas, I expect their business class to be of consistent standard.
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSydney to Singapore
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"the armrest just disappeared"

(New Zealand)

My wife and I recently returned from a two month trip to Australia and looked forward to a relaxing journey back home on Qantas. My seat was in the centre, my wife taking the window seat, and just prior to departure a late comer arrived to take his outside seat - he was absolutely huge. How he got into the seat was a guess - the result was my trip home some three hours spent with this enormous passenger legs spread out covering most of his seat and half mine - the armrest just disappeared! To say this trip was uncomfortable was an understatement - how is it the cabin staff don't see this? I'm sure this happens on other airlines, but this should not occur when passengers pay big money and expect a comfortable trip.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBrisbane to Auckland
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"has gone downhill"

(Australia)

The flight was delayed 1.5 hours due to a late arrival of the aircraft and a missing passenger. Seat was comfortable with enough leg space. Service started soon after take off, everyone received a bottle water and a tasteless bickfords lemon cordial was offered. No hot towels was a bit of let down. I ordered my meal online using select on q eat ( blackmores waghu beef with mushroom sauce and polenta) but the crew forgot about it so I took the beef cheeks with bbq sauce. Bitter infused garlic bread roll looked very tacky. The food wasn't too bad loved the salted caremel chocolate mousse. Crew was very attentive. Ice cream and beef sliders with hot dog offered soon before landing. Overall Qantas has gone downhill over the years with the food compared to other carriers.
AircraftBoeing 747-400
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSydney to Singapore
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"not be flying Qantas again"

(United Kingdom)

We flew from Glasgow to Sydney via Singapore with Emirates, and on the Singapore to Sydney leg we had the misfortune to fly Qantas which turned out to be the worst flight we have been on! For a long haul flight, it was worse than a budget airline. Cramped and uncomfortable seats, fast food chucked down in a bag with plastic cutlery. Unprofessional and sloppy cabin crew, not doing cross checks when told, allowing passengers to wander about when seat belt sign on and serving breakfast far too late. Emirates were totally professional and a comfortable flight and food service. Suffice to say we will not be flying Qantas again - not a good impression of Australia!
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSingapore to Sydney
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no