Qantas Airways

Singapore to Sydney flight with Qantas was delayed 45 minutes. Was quite surprised dinner wasn't served. A very dry chicken puff pastry and a kit Kat was served as a snack on a 8 hour overnight flight. No welcome drinks served. Very old aircraft, the IFE was bad with a tiny screen, the most uncomfortable seat I've been on. Breakfast was served with just one main option (scrambled eggs, tomato and baked beans) or a fruit salad with a cherry muffin and juice, tea/ coffee. I'd never fly with Qantas again. Qantas please improve your food service and aircraft.

Los Angeles to Cairns via Sydney. During a 3 week trip to Australia and New Zealand we took at least 9 trips on different Qantas aircraft. We always had wonderful service, friendly staff, good food including yummy ice cream and chocolates, clean bathrooms, and modern aircraft including the A380 and Boeing 737. We especially loved the A380 which was roomy and did not feel crowded even with 482 souls onboard. Boarding and deplaning was seamless. Puts American legacy airlines to shame. Best airline we've flown!

I flew Qantas from Melbourne to London via Dubai return. Having not flown Business on a Qantas long-haul flight for some time, I have been left feeling disappointed. Of all the things that stick out in my mind, it is the poor service of the Business class crew. Maybe my expectations were off but at no point was I made to feel special. Examples include only 75% of the cabin being offered the bed turn-down service - I'm not sure why I and a few others were excluded from this. Being handed a bottle of water while the crew was looking and talking to someone else (I found this particularly rude). It was just about shoved in my face. Not having my meal order being taken while the person directly beside me did, and then being told by the crew "oh your order isn't on the list I assumed you weren't eating, let me see what I can do" as if she was doing me a favour! These are all small insignificant things, but when you drop $7K+ on a flight you expect better. The seat is comfortable enough, although I note Qantas has a 2-2-2 config versus Emirates 1-2-1. The interior of drab cabin colours aren't particularly appealing either for a 22 hours of flying. No WiFI (which I can live without, yet other airlines have it). Inflight entertainment was satisfactory, but Qantas policy doesn't allow you to bring out the screen until you are in the air. Based on my experience I will certainly not be choosing Qantas again for long haul flights. If you can get an Emirates flight for the same or similar price then you'd be mad not to go with Emirates.

QF7973, 1 November, Townsville-Brisbane. Mobile check in. As always Qantas staff at Townsville check in very helpful put it down to tropical life style. Aisle seat near rear of plane, middle seat empty. Quiet trip back to Brisbane arriving about 20 minutes early. Offered a wrap to eat but declined saying was Gluten-Free. The cabin staff member immediately said she had GlutenFree biscuits at the back of plane and went and got me 2.

Brisbane to Townsville with Qantas. Mobile check-in and aisle seat near back as requested. Short quiet flight, when breakfast was served the male cabin crew offered me special meal. At the time I thought it was strange as usually say you ordered GlutenFree meal being coeliac. My instinct made me check ingredients, and wheat in cereal. On return trolley run said to cabin crew I might have someone else's meal but will just eat apple. Not a problem for only short flight. About 15 mins later, without requesting, cabin crew brought me a good size fruit platter.

Qantas from Melbourne to London via Dubai is a nice service. The crew are efficient and friendly. The upper deck on the 380 is excellent and seat is private - as a flat bed it works well, though there still is a slight angle to it and you feel like you can never quite get totally comfortable. The entertainment system is fine. The biggest issue with this flight for me is the food, or the lack of it. As has been mentioned before, it's 1.5-2 hours into the flight before supper is served. That's too long. To add to this, breakfast is not served until 11-12 am Melbourne time the next day. I went to the galley to ask for a snack and while I got what I was after (a tub of yoghurt) the staff looked at me like it was a strange request. On the whole, the food itself and the service of it is disappointing. For a paying business class passenger, it isn't up to standard compared to other airlines. If the food service could be upgraded, I'd recommend this flight.

Perth to Sydney on an early morning flight in Economy class. The breakfast was delivered in a soggy cardboard box. I really thought Qantas was better than that. Requested a blanket - and still waiting for it! Qantas is going downhill.

Good flight. Aircraft was old, but Qantas maintain their fleet well. I unfortunately flew on the non-refurbished A330 from Qantas. Seat was comfortable and leg room was quite good as well. Food was great. The flight was around 8pm and we were given dinner and breakfast before landing in Sydney. The staff were friendly.

Quick check in with a pleasant and helpful agent. Onboard, the aircraft was bright and well appointed. Seat was reasonably comfortable for economy but the AVOD controls embedded in the armrest was a nuisance. IFE had a good choice of latest movies and TV shows and the screen was a decent size. What amazed me the most was the inflight service with 3 choices for lunch served with complementary beer and wine. Food was tasty and portions were good. It was followed by coffee and chocolates. This is something North American carriers have abandoned in their domestic service and they sure can learn a thing or two from Qantas. FA's smiley and courteous. Overall a terrific experience in economy class with Qantas Airways.

Melbourne to New York via Los Angeles. First leg on an A380-800. Check in good and smooth, the Qantas lounge in Melbourne reasonable but nothing exceptional. An hour before departure flight was announced as delayed by 3 hrs. However this was just the start, and delay was prolonged to 10 hrs. Lounge staff were rude and incompetent in handling delay. Just shrug their shoulders with answer we don't know. Customer Service Manager on board no better. Upon arrival on to LAX, had been booked on a Delta flight that was supposed to leave 24 hrs later. Point blank refused to accept this and kicked up a fuss to be put on a red eye. Food onboard not bad. Good IFE. When it goes wrong with Qantas it really goes wrong. Staff completely incapable of handling a crisis.