Qantas Airways

✅ Verified Review | Took a late afternoon departure from Melbourne back to Adelaide after a weekend away. The flight was close to full but with exit row seats, it felt pretty comfortable. Flight left slightly late but arrived on time. Crew were courteous and efficient. Food was a choice of a hot and cold selection - went for the Chicken with soba noodles which was ok. Entertainment was through the wifi system which works well, plenty of choices - the cabin announcements do interupt the viewing a tad. Overall, was a good flight, consistent with the domestic economy product that Qantas offer.

✅ Verified Review | Used points to upgrade to Business Class on the long-haul from Santiago to Sydney with Qantas Airways and it was well worth it. Allocated seat 5F with the bulkhead in front. Offered champagne after boarding and shown how to use the seat settings. Lunch served after take-off with an excellent selection. Service was prompt and crew chatty while going about their work. Excellent selection of new release movies on the Q system. Slept for a few hours and then offered supper prior to landing in Sydney. Flight on time and could find little to detract from a great flight.

Melbourne to Brisbane. There was a delay on departure, but they provided drinks until we took off after 30 minutes delay. Excellent food for economy passengers as well as drinks. The seat pitch was tight. There is entertainment if you had the Qantas App. Overall, it was a good flight with excellent service and I would recommend this airline.

✅ Verified Review | Los Angeles to Sydney. The overall service was okay. However, the bathrooms were hideous and smelled of urine from the beginning to the end on both flights. I inquired twice about upgrading to premium or business class and was informed that the minimum was twice to nine times the original ticket price, outrageously ridiculous. Why even offer the service if there is little to no possibility of usability? On the return flight the galley equipment failed. There's was no meal for the 2nd half of an 16 hour flight. Qantas promised a "food voucher" to compensate for the technical failure, but the voucher was not provided upon disembarking the plane. The failure of Qantas to provide the voucher was the last straw for me on the customer service meter.

Sydney-Santiago in Premium economy. First time on the refurbished 747-400 and was really surprised by the seat comfort and amenities provided. Glass of sparkling offered prior to take off and addressed by name on boarding. Front row seat with plenty of leg-room and blanket and pillow on the seat when arriving at the designated seat. Crew very professional and orders taken for lunch and drinks after take-off. Food was excellent with Australian wines offered along with tea or coffee. Entertainment via screen built into the seat was very good with a great range of movies and TV shows. Overall a most pleasant experience on a 12 hour flight and a much better product than Singapore airlines Premium economy which I had experienced a few months prior to this flight.

✅ Verified Review | Flew Qantas from Sydney to Melbourne, QF425, seat 5F on a 737-800. Its was a short domestic flight and despite being a Sunday was 95% full. Boarding was really efficient and we left and arrived on time. What I was really impressed with was the care that was shown to an elderly passenger who needed some extra help. Really simple things like opening her sugar and snack packets for her and taking that moment to see if she needed anything else. Inflight entertainment was via BYOD and pleased I had my ipad handy on me. Very simple to down load and use. Movie / TV choices were different to the return flight that was back of the seat system too.

Very good flight with Qantas Airways from Los Angeles to Melbourne. 2 hot meals served plus a sandwich, all very tasty. Very comfortable seats with ample leg room. Flight departed and arrived on time. Service onboard was better on the Melbourne to LA route. I was traveling solo on the way back to Australia and found the staff couldn't be bothered to make up a bottle of formula for my baby. Really felt like they were annoyed. Staff almost invisible throughout the entire 15 hour flight. Aircraft and toilets were kept tidy and clean. Flight was 40 percent empty so a lot of room to stretch out. Highlight of the service was the wonderful entertainment system with tons of quality movies and tv shows and a very large screen.

✅ Verified Review | Sydney to Perth on 8th July, what has happened to the service, it has dramatically changed in quality. The aircraft was on time departure and plane was nice and clean. But the crew were very boring. The Food was a nightmare it was disgusting, and there was not enough selection onboard. The flight attendant serving the food, didn't know what it was - he just said its a beef meal, I said what is in it and he said Beef with vegetables, so they were not properly briefed prior to flying on what food is available?

✅ Verified Review | It was our first experience flying Qantas in Business Class from Sydney to Christchurch, on a Boeing 737 for this 3 hour flight. The check in was quite friendly. Only eight passengers in business class, but the other two were the family members of the other passengers who initially sat in economy class. They were allowed to sit in business class by the FA but only after the dinner service. The seats in the B737 are not as comfortable as those in Silk Air. The pitch also is not generous enough with limited recline. Despite only one FA served in J class and she was quite friendly and competent while serving six of us. Qantas regional business class wasn't bad at all.

✅ Verified Review | Travelled in premium economy from Dallas to Sydney with Qantas. This is a 16 hour 30 min flight. The onboard service has changed dramatically from when I took this flight a few years ago. Even though I was traveling in premium economy, we got one drink service. One. In almost 17 hours. The other times I needed a drink, I had to ask for it. No big deal, but really? In desperation, I wandered back to economy in search of food. The 'buffet' that had been previously available in regular economy was no longer. There wasn't one in premium either. I had ordered a veggie meal and it was literally some vegetables and boiled rice, a small salad and some dried fruit that looked disgusting. I had a baby who cried for 16 hours seated in front of me. Not the airlines fault, but it just added to the bad experience. On the plus side, the seat was bigger than economy. The flight attendant who worked our cabin was very nice. The flight was on time and relatively uneventful, but for $3200 round trip, this trip was definitely not worth the extra money for premium. It's sad to see a once great airline become so ordinary, even 'low cost'. I have flown other airlines in premium and even BA offers a better product.