Qantas Airways

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1233 reviews
7/10
4 star Skytrax Rating
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9/10

Qantas Airways customer review

(Australia)

Flew Sydney to Perth and back at the weekend. Airbus 330-200 on both ways. New A330-200 from SYD to Perth. Big screen IFE seat back. Sliding new seats. For me it was very comfortable although not sure its good for the back on long haul flight these new seats. On the way back older A330-200 with smaller seat back IFE screens but still enjoyed watching new releases movies. Ordered vegetarian meal wasn't disappointed. Hot meals. Free drinks. Very good quality. Excellent staff service. Departures and arrivals on time. I traveled around the world with dozens of airlines. All together very good for a domestic flight or any flight really on all aspects compared with other major world airlines.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qantas Airways customer review

(Laos)

QF 23 SYD to BKK 4 March 2014. Economy. A330-300 aircraft 2 class configuration. Older style aircraft with small seatback TVs. Good IFE choices but slow to load and software to guide is not the easiest to use. However flight attendants were friendly and provided exceptional service well beyond my expectations. Food and wine good.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Qantas Airways customer review

(Australia)

I just arrived back from Singapore this morning. SIN-SYD on an A330-300 in business class. Tickets were purchased with frequent flyer points so value for money not relevant. The seat was comfortable and folded down into a flat bed. The staff were cheerful happy and always ready to help with anything. Seeing as it was an overnight flight I didn't have any food or use the entertainment system but I had a quick flick through to see what they had and the movie/TV selection wasn't nearly as extensive as other airlines such as Singapore. We left early and arrived early.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Qantas Airways customer review

(Australia)

Flew Melbourne to London and back last week. It was the worst trip I have had there and back. The food was very poor we were watching the trays after every meal getting packed away and they were hardly touched so we were not the only ones who thought so the breakfasts were shockingly bad. The flight crew from Dubai were very unprofessional complaining out loud about the airline and their shifts. Qantas advertise on there own page about enjoying a hot chocolate this is only offered once each way from Melbourne to London and Back. No ice creams offered as advertised. The self serve snack bar food is plain and boring offering plain biscuits nuts and small cake bars. First and last time we fly with this airline in the airlines troubled times they should be doing so much better will never forget the awful meals provided for every meal.
Cabin FlownPremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Qantas Airways customer review

(Australia)

QF 494 / 489 MEL-SYD-MEL on 10/01/14 - 12/01/14. 21.00 Flight from Melbourne on an old 767 (no seatback IFE) boarded early but was probably only 30% booked. Roared out of Tullamarine ten minutes before scheduled departure time with the captain announcing that the plane had been given an early landing slot at Sydney and we were going to get there as quick as possible. Captain announced that this was the aircraft's last commercial flight with Qantas. Flight crew were cheerful and offered beer and wine on the flight. offering everyone a second round as the cabin was lightly booked. 20.30 Flight back was pleasant however service was somewhat more contrite and being a weekend flight alcoholic refreshments were not complimentary. Aircraft was an equally dated 767 which had been refitted but still looked tired although the flight back contained the iPad streaming IFE which works well. Otherwise an overall pleasant experience. Flights were booked months in advance extremely cheap during a sale.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qantas Airways customer review

(Australia)

MEL-PER-MEL QF653/476 on the 24/01 - 27/01. Flew Business into Perth and Economy back to Melbourne. Airbus A330-200 both legs. Flight to Perth was delayed 20 mins at boarding with no announcements over the PA or at the gate. Cabin was modern and clean. Seats in business were very comfortable with plenty of legroom which is to be expected. Good range of TV and movies on the seatback IFE. I was offered a refreshing glass of pear and strawberry juice upon boarding. Nice touch. The 3 course meal served during flight was good and beer and wine was topped up cheerfully throughout the flight by the very professional flight attendants. Towards the end of the flight the crew had run out of James Squire in the business cabin but were more than happy to source more from economy for me and chill it right down. Flight back was in economy and was in a modern and clean A330-200. Cabin was nearly full but flight attendants were friendly and professional. Hot lunch was served which was satisfying and beer/wine was offered throughout the flight. Good range of IFE for a domestic economy flight. Overall very pleased with experience. Flights were well priced as they were booked during a sale.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Qantas Airways customer review

(Australia)

QF 41 (A330) on 13/01/14. Travelling with spouse and two young children. Check in at SYD took about 35 mins. Flight took off on time and arrived ahead of schedule. Cabin crews were attentive. Food was average but edible. Infight entertainment is good for 6.5 hrs flight Return trip on QF 42 (A330) on 03/02/14. Check in at CGK no hassle took about 5 mins. Flight took off behind schedule due to airport congestion. It arrived on time at SYD. Cabin crews consist of good and uninterested staff. Foods were average but find main menu on both selections spicy. Overall it was a good trip. However Qantas needs to keep up their standard with their competitor I had the same sector flight with Asian carriers they seem to be offering slightly better service.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Qantas Airways customer review

(Australia)

BNE-PER-BNE two trips in 3 weeks and very pleasant flights. Good service free wine and reasonable food for economy. On one flight I boarded with an upset stomach and the flight attendant brought me some quality white wine from business class which helped enormously. Generally very full flights but on-time departures. I especially appreciated the careful route track selection to avoid headwinds on the westbound flights and to take advantage of these strong westerly winds for the eastbound flights meaning all flights either arrived exactly on time or were early. The Perth Qantas Club lounge is huge but at peak hour is still somewhat difficult to find space to sit down. Qantas have very annoying and intrusive people mover buggies sounding their warning sirens while moving around their Brisbane terminal (also the same in Sydney and Melbourne) - and mostly just transporting crew and friends about - what's wrong with a bell or soft honking horn as is the case in terminals such as Hong Kong? However flights themselves were very good on Qantas.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Qantas Airways customer review

(United Kingdom)

Perth to Sydney. Staff were very attentive and tried to help with eating arrangements because we flew with our 16 months old daughter. Food was ok. seats comfy.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Qantas Airways customer review

(Australia)

Melbourne-Singapore 14 Feb economy. Check in efficient and friendly the business class lounge was pleasant offering a hot breakfast and excellent coffee. Aircraft clean and tidy we were delayed an hour due to the impact of the volcanic eruption in Indonesia captain kept the passengers informed. The mature crew were friendly and worked hard to ensure we had a pleasant and comfortable day flight. Inflight entertainment very extensive lunch and refreshment were very good full bar service and good selection of Australian wines offered. Overall a very good experience at a very good price.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes