✅ Trip Verified
| Sydney to Coffs Harbour. Firstly, my Qantas flight out of Australia was so delayed I literally had to run to catch my connecting flight, and I’d left myself two hours between flights. But planes can be delayed so can’t point too much blame here. Secondly, on my return flight Qantas kindly bumped me off my ticketed half 8am flight from Sydney onto the 11.30 flight. Their excuse for doing this was that the first plane in the morning was smaller than they’d sold tickets for - so what ensued was then a bumping knock on. How can a company try to justify that it’s ok to move customers off a flight they have purposefully booked and paid for months in advance? My new bumped onto flight was then so delayed instead of arriving at my destination at half nine a.m. it ended up being 2.40 pm. Finally, the return Qantas flight was the last leg after flying internationally from Manchester, England. As a result of not having showered for nearly thirty six hrs whilst travelling, and now sitting at Sydney for an extra four and a half hours, I asked at the ‘customer services team’ at the Qantas desk if I could use a shower in the Qantas lounge, just a shower, not free alcohol, a comfy seat for a few hours or even free food, just a shower and they so kindly said ‘no’. I wasn’t a member so I couldn’t use the facilities. So if you’re looking for a reliable company that Don’t bump you off a flight you’d booked and paid for months in advance don’t book with Qantas. Want to do the right thing once they’ve bumped you off your flight, trying to somehow offer an apology and say - let you use a shower, then don’t book with Qantas. Want to leave the customer service desk with tears in your eyes, feeling like the whole scenario is your fault and that you are causing the customer services team problems, do book with Qantas!