✅ Trip Verified
| My flight was a round trip from Melbourne (MEL) to Kuala Lumpur (KUL) via Singapore (SIN) and due to pandemic, I was notified by the airline that my my itinerary was change and on the next day, my flight was cancelled and my remaining flight would be transferred into credit voucher and can be use for future flight booking. Below show the second part of my itinerary which should be departing from KUL to MEL via SIN. Timeline: Day 1 I postponed my flight on this day and it charged me AUD $243.30, which initially mentioned on the web page that postponing flight would cost me $0 but there is a hidden fee applied, which did not show nor mention before. Day 2 I received an email from the airline regarding changing of my flight. But it did not give me any option to choose from besides changing my itinerary on my behalf. Day 3 My flight was cancelled by the airline and was notified that my remaining flight would be transfer into a credit voucher with their company and I could making future flight booking with no additional charges, note that differences in fare would apply. And I would get a confirmation about details of my credit voucher via email within a week. It also mentioned in the same email that this conformation email would outline the option available for me. Day 4 Spoke to Qantas Airline on Facebook about the situation and was told that in my case, I was told that I am not allow for refund as it is a half flown booking, and because of this, I could not get my confirmation about my credit voucher on email. Besides that, I was told by customer service that I would be the one owe them money if they were to reassess the cost of this flight because cancellation fee would cost AUD $400. Note that I bought this round trip with the cost of AUD $849.02 with additional fee of AUD $243.30, which sums up to AUD $1092.32. This timeline illustrates my experience with Qantas and I wanted to say that this is not a four days experience, I altered the day for privacy purposes but the order of this sequence is correct. This experience with Qantas made me feel that it wasn't an airline that I thought it would be because I have been hearing good thing about this airline but with this experience, the value for money went down for me. Ground service wasn't anything special. Economy seat in this airline wasn't anything special but thumbs up for providing blanket and head phone (disposable headphone). Cabin Staff service was similar to most airlines but overall I would say it's pretty good. Food and beverage was great as it was already included in the ticket itself so no additional fee or hidden fee for this. Entertainment was provided.