✅ Trip Verified
| Santiago de Chile to Sydney. I flew Qantas on my return route back to Sydney and was hoping for a better experience than that of LATAM. Unfortunately this was not the case. The flight left SYD late and the snowballed the SCL - SYD flights, transfers etc. Checkin: Disastrous, long lines at SCL, surly staff and far from welcoming. Boarding; DISASTROUS; absolute chaos! Completely disorganised, no process, no space, for queuing processes, pax getting angry with one another as they tried to access the designated queuing location ie Priority, 30-50, 50-75 etc.... The tension in the air was high and far from relaxing. The responsibility of this chaos lied with SCL Qantas staff so it was a Qantas problem not a SCL Airport issue. Flight: I was incredibly anxious having to fly 14hrs or sit in economy for almost 16hrs by the time you can land time etc on a 747-400 in seat 71A. The seat was terrible and does not compare the the newer aircraft ie LATAMs 787. The kind pax in front reclined for most of the trip, which gave me 20cm between the seat and my face. The cabin crew were the usual older Qantas cabin crew, who were efficient and as pleasant as they needed to be only. Being at the back, food options were significantly limited. They rearranged the menu and brought forward dinner instead of the mid-flight snack. Most annoying but i believe it worked for the crew. The crew did walk the aisles with water which was more than LATAM crew did. My seat, 71A was a two seat row and felt i had some extra leg room on the side which made the experience slight more bearable. As beautiful and as majestic as the 747-400 is she is an old bird and as such makes these long flights very uncomfortable and would see this flight much more improved if and when they switch the aircraft to a 787. Food options were better but not by much than the LATAM alternative. Overall the experience was ok but not great. I paid $3300 for the ticket in November for late Dec/Jan so i didn't feel that it was value for money.