✅ Trip Verified
| Los Angeles to Brisbane. I took two Qantas flights recently to visit Australia. The first from Los Angeles to Brisbane, and the second was the return portion from Sydney to Vancouver, Canada. They were the two single worst flights I've taken in 20 years of flying. On both flights my gluten free meal didn't make it. 28 hours flying time without food. Even though I ordered it 4 weeks before departure, I was told they didn't receive it in time (?!). A few minutes later, the same cabin attendant then gave me a bread roll and a regular meal as if we hadn't just has a conversation about gluten allergies. After picking at something I thought I might be able to eat I became painfully ill. A pain that lasted 3 days after the flight. As I was getting off the flight, a cabin crew member told me it was my own fault for eating their food. Nice touch Qantas. The return flight was worse. It was delayed by 25 hours due to an engineering issue. This resulted in a missed connection which gate staff assured me would be reimbursed so long as rebooking occurred through the One World network. After paying significantly more money to stay within the network, and presenting the receipts as instructed, Qantas customer service told me they wouldn't be reimbursing the cost. Furthermore, they lied about providing passengers with a letter at the gate explaining this. No such letter was ever given to passengers. So I arrived 25 hours late, +$500 out of pocket, and most gallingly, after following every instruction given to me by Qantas staff, being told by customer service that it was my own fault. How does this airline even exist in 2019? From gate staff, to cabin crew to customer service, every single person was rude, condescending and confrontational, not a single one of whom accepted responsibility for anything. Every single inconvenience, delay and cost, no matter how small, was my problem, my fault and my cost to bear. Never, and I can't stress this enough, never fly with Qantas. No airline is more deserving of bankruptcy.