| After a long layover in Stansted, I made it to my gate with plenty of time to spare. When they started boarding, I got on the plane, put my things under my seat, and went to sleep. I awoke a half hour later to find that we did not take off, and in fact, they were having everyone get off the plane. The reason was not stated. Fast forward three hours later - stranded at the airport, waiting for some explanation, we learned that a part was missing in this old airplane we were about to board. They were reaching out to all the airports in London to see if that part could be delivered. They did not know how long it would take, but it could very well be later this evening that they would procure this part and ensure take off (this is what they told us). At this point, my one hour of free airport WiFi had long expired. I was using my kindle to communicate with my family and colleagues at work. Fast forward another hour - there was still no update. No food. No WiFi. Finally, Primera Air thinks to give us $10 vouchers for meals, which of course, we have to trek to the other side of this big airport to cash in. Not to mention the line to actually get a meal voucher is wrapping around three times over with hungry, tired, miserable travelers who had been stranded at the airport for six hours at that point. And, they didn’t do anything to get us more Wifi time. All the while they tell us: if you leave, and we take off, the cost of the flight won’t be reimbursed. So where did that leave us? No choice but to wait. Stranded at this airport endlessly for updates when we all had lives and work and people to get home to. A flight that was supposed to leave at 6 pm did not show any evidence of going anywhere seven hours later. I found a group of four other travelers in an equally distressed state as myself, and we collectively decided to book another flight through Norwegian to New York out of Gatwick airport for $650. I payed $180 dollars out of my own pocket to Uber us four stranded travelers to Gatwick at 2am. We booked a hotel near the airport where we got two hours of sleep before the flight out of Gatwick the next morning, which thankfully was on time, safe, and competent. It gets better - Primera Air eventually canceled the flight that night, and promised a baseline $690 euro reimbursement in addition to other travel expenses incurred during this nightmare experience. Thank goodness we booked another flight out, because that Primera Air flight to New York did not take off for over 24 hours after the scheduled time - I would have missed much more than a night of work if I had been relying on this airline. They promised a reimbursement for my trouble after I sent my receipts and CC statement, and three months later, I have received nothing and been fully ignored in my many attempts to contact them.