Precision Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 74 reviews
4/10
No Skytrax Rating
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2/10

Precision Air customer review

(United Kingdom)

Although my ticket had been paid for they had given my seat away to someone else and claimed I "wasn't on the system". Although there were 2 very helpful and kind staff members (one manager and one flight attendant) the rest were extremely rude. We were stuck in Nairobi for 9 hours with no explanation as to why and when we asked a member of staff we were laughed at and ignored. On a trip from Zanzibar to Nairobi they also laughed at my frustration when my seat had been double booked considering I had a connecting flight that evening to Heathrow I didn't think it was much of a laughing matter. I was the only one out of a group of friends whose luggage wasn't lost on the Nairobi to Mwanza flight. Just terrible avoid at all costs.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Precision Air customer review

(Denmark)

Nairobi to Zanzibar. All in all a good flight. No delays and we even got our luggage when we arrived. During the flight we got soft drinks beer small sandwiches and biscuits. I have absolutely nothing to complain about.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
2/10

Precision Air customer review

(United Kingdom)

If you are flying from Nairobi to Zanzibar or Dar Es Salaam to Zanzibar beware of this airline. It stops off at Zanzibar between the two national capitals but has a terrible reputation for both delayed flights and mishandled luggage. We were delayed by two hours both ways on our July 2012 holiday with the airline apparently not having time to offload luggage in Zanzibar en route to Dar. They simply sent it back the next day! Our hotel told us this happened regularly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Precision Air customer review

(Tanzania)

3 one way flights NBO-DAR and DAR-Mwanza-DAR. All on clean Boeing 737. Very impressed by flight attendants on time departures and refreshments onboard. Asked how many beers wanted and even free Amarula on ice! Snack food basic - but same as Kenya Airways. Will book again with confidence.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Precision Air customer review

(United Kingdom)

Nairobi-Zanzibar return. Flights were fine modern atr72 with entertainment relatively comfortable for a 1.5 hr flight efficient staff and offered large choice of (cold) drinks a cake and some nuts on the return. However timings are anything but precise. Outbound they announced a delay of 45 mins and ended up over an hour late - they apologised but no real explanation. On the return the doors closed 20 mins before departure time making me wonder who had been left behind.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Precision Air customer review

Arusha to Dar es Salaam with Precision Air in January 2010. Not only did they overbook the 1300 flight so we and the other people who held tickets for that flight were forced to wait until the 1500 flight (which eventually left Arusha at 1630) they also failed to put our luggage onto the later flight so that we had to wait until 2300 in Dar airport for the luggage to arrive from Arusha. At no point did any of the staff show any concern or remorse for the over booking delay or the missing luggage. I would be very hesitant to ever fly with Precision Air again.
no
2/10

Precision Air customer review

Kilimanjaro-Mwanza-Kilimanjaro. Pretty expensive - about $350 for a round trip flight of 400miles. Making a reservation with Precision from the US convoluted - would only accept payment a direct money order transfer - at a cost of $30. It also required about 10 emails - including one to confirm from my bank that Precision had actually received the money - shouldn't Precision know they've received the money? Having whined the emails were very cordial and chatty and polite. Fortunately the ground staff flight staff and equipment put a better face on Precision. Ground staff and cabin staff neutrally helpful. Planes obviously aging but seemed to be well cared for a bit grubby but everything worked. Flights on time and about as noisy and bumpy as one might expect with the type of aircraft flying thru Africa. No baggage hassles - though kept a close eye on my stuff.
no
1/10

Precision Air customer review

Nairobi to Kilimanjaro then Zanzibar to Nairobi. The outbound flight was basic but comfortable and kept to time. However roughly 50% of the luggage failed to make it with us (despite having completed transfer formalities at Nairobi in good time). It caught up with us by taxi the next day in Arusha at a cost of US$25 per bag (not per taxi!). Some people had lost small items from their luggage during the process. On the return leg our flight originally appeared to be on time but we were told it would stop by at Dar Es Salam. The time came and went with no information although a Precision flight to Dar did take off at the time our flight due. After an hour's delay we took off and flew to Dar where it became apparent (although no announcements were made) that we had to get off. We were herded into a terminal handed out blank boarding cards with a number scribbled on them and directed through security into a departure gate with no facilities. Again there was no announcement or other information but by talking to staff and looking over their shoulders at their computer terminals we discovered that there would be a further wait of several hours before we could join a scheduled flight from Dar to Nairobi. We negotiated our way back through security to find coffee toilets etc. Eventually the second plane boarded (passengers with proper boarding cards first then everyone else rushing to fill in the gaps. I assume everyone made it?) On arrival at Nairobi we found one of our bags delivered to the wrong luggage carousel but the other didn't initially appear. By chance we spotted it through a window at the bottom of a pile of luggage in a truck near one of the conveyor belts. After it became apparent that it wasn't going anywhere we were able to point it out to an official and get them to go behind the scenes to retrieve it. All in all I wasn't at all impressed by the Precision Air experience either in terms of comfort timing organisation customer service or baggage handling.
no
1/10

Precision Air customer review

One of the worst airlines I have encountered. Arrived last Saturday on time for a 15.15h flight from Arusha to Dar es Salaam via Zanzibar. Was told that the flight to Dar es Salaam wasn´t happening due to technical difficulties. We therefore were transported with a shuttle bus to Kilimanjaro airport where a flight to DAR was going to leave at 18.00h. Shortly before we left Arusha a Precision Air flight was coming in and was soon to leave for Zanzibar ?? Our request to get a seat on that flight ( which was our original flight) was refused. Finally arrived at the Kilimanjaro airport where we were brought to a special lounge informed that there isn´t a 18.00 h flight to DAR. Supposedly a rerouted Kenyan Airways plane from Nairobi would bring us to DAR at 19.30h but as we had an onward flight at 21.20 from DAR to ZRH we were told that the connection time wouldn´t be sufficient. One of the staffers therefore called Nairobi (where our onward flight was to be refilled on the way to Europe) to request that we could board in Nairobi instead of DAR but to no avail. Finally boarded the Kenyan Airways 737 at 19.30h which was full of mosquitos never seen such a pest infested plane ever before. The captain told us that he had waited for more than an hour but was told that the stranded guests (we) wouldnt be there yet although we had waited for more than 3 hours at the airport. Finally made it to DAR and were able to reach the onward flight due to the huge goodwill of a Swissport ground staff at DAR. If you can avoid Precision Air avoid them as not every unorganized bunch of people should be allowed to start an airline.
no
3/10

Precision Air customer review

DAR - Arusha and Kilimanjaro - ZNZ - DAR with Precision air without any problem. Seats very narrow in flight service ok flights mostly on time. Check in DAR and Kili ok but this are international airports with trained staff. Check in in ZNZ a little bit chaotic but they managed to carry our wooden Giraffe without problems to DAR. Definitely one of the better airlines in Africa.
no