Precision Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 74 reviews
4/10
No Skytrax Rating
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Precision Air customer review

(Australia)

I recently returned from a holiday in Tanzania with my parents. I visit Tanzania every year but it was my parents trip of a lifetime of which was ruined by Precision Air. We had 4 flights booked with Precision and 3 of these flights were either severely delayed or even cancelled without us being advised. On arrival our flight from Dar es Salaam to Kilimanjaro was delayed over 5 hours. We then spent a lovely weekend on Zanzibar which was completely ruined when it took Precision over 14 hours to fly us home from Zanzibar to Kilimanjaro (a 1 hour flight). The worst however was when they cancelled our flight to Entebbe (where we had connections to Dubai) and did not advise us. When we got to the airport they advised this flight had not been operating for over 3 months yet the airline did not advise us! They rushed us onto another flight via Nairobi but refused to check our luggage through even though we did not have visas for Uganda - all they wanted was to get us out of their way! As expected once we got to Entebbe we had endless problems trying to get our luggage then were advised that our tickets were not issued properly and Emirates would not let us on our flight to Dubai. We were stranded for over 24 hours in Entebbe and neither Precision or Emirates did anything to assist. My advice as a seasoned traveller to Africa and Tanzania. Stay away from Precision air - there are plenty of other options that will get you to your destination on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Precision Air customer review

(Australia)

If you are contemplating flying with Precision Air I would caution you before you book. I had 2 experience with Precision recently flying return between Nairobi (NBO) and Kilimanjaro (JRO). Our first leg between NBO and JRO was fine departed and arrived on time and fair service onboard with a cold drink served and a pack of cashew nuts. 2nd leg JRO-NBO was a real problem. Arrived at 8.30am for our 10.55am flight was told our flight was cancelled and put on 3pm flight. No apology and treated it as a matter of fact. It wouldn't be as much problem if we didn't have a connecting flight to catch in Nairobi to Dubai at 4.40pm. So what was an easy connection with more than 4 hours to spare originally arriving NBO at 12pm became 4pm leaving 40mins to catch our connecting flight. Apart from the extra 4 hours spent at JRO which had nothing much to offer we had to stress about whether we could catch our connect flight to Dubai (and later the Maldives). They didn't have the courtesy to contact us beforehand in which case we could alter our subsequent flights. No explanation given as to why the flight was cancelled. While we were there there were a few passengers showing up with news of their flight to Zanzibar being cancelled as well so it appears this is not rare occurrence. Once again avoid if possible but if you must fly try to pick a busier slot so it won't be cancelled.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
2/10

Precision Air customer review

(United Kingdom)

A group of us flew with this company from Zanzibar to Nairobi and were extremely disappointed with the service. Upon arriving at the airport they would not allow us to check in without paying a $49 fee ($9 airport fee and a $40 'safety fee'). Nobody on the flight had been told there would be a fee and while our group managed to scrape the money together other groups did not. Friends of ours flew the same route on the same day but with a different airline and were not charged. To add insult to injury our flight was then delayed two hours once we finally got through to departures and we had no money for food or water to pass the time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Precision Air customer review

(Netherlands)

We flew with Precision Air from Zanzibar to Kilimanjaro and 2 weeks later from Kilimanjaro to Nairobi. For the first trip (Zanzibar via Dar es Salam to Kilimanjaro) we got up at 4.45 am to get our early flight. After waiting for a long time at the airport we heard our flight at 7.40 am was cancelled and that we were put on the next flight from 12.10 pm.… Not a very nice message to convey to 3 young kids who are looking forward to starting a safari adventure. According to our original schedule we would arrive in Kili at 11am according to our new schedule at 17.00hrs! As compensation we were each given a bottle of cola. The transfer time in Dar would have been more than sufficient for a copious lunch however the terminal the national flights only has one small snack bar. Anyway this is Africa so you cannot expect too much in addition we were on holidays so we spend some money in the airport bookshop and patiently waited. After some very unclear messages via the intercom our patience was challenged again: Our flight to Kili was delayed. Total confusion in the lounge as it was unclear until when it was delayed. I went to the ground staff and told our story of getting up at 4:45am and the fact that almost 12 hrs later we were still in Dar. She then told me that she was surprised that we were on the 7.40 flight as this flight had been non-existent for 3 months. How could we have reserved it on the Precision website less than 3 months ago? Eventually we got there. If you have to fly with Precision prepare for the massive disconnect between the attitude of ground and flight staff and the Precision slogan: ”you are why we fly”. Their planes are OK but especially cabin staff is selected on unfriendliness and arrogance.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Precision Air customer review

(United Kingdom)

I flew from Nairobi to Kilimanjaro then Kilimanjaro to Zanzibar and finally Zanzibar to Nairobi with Precision Air. The aircraft's were acceptable and the air stewards were cordial and polite however the ground handling and check process was terrible. On the outbound flight 2 members of our party were told that the tickets they had were not valid for travel (we all had identical tickets) one of the team was injured on our climb of Kilimanjaro and was transported home early and even though his insurance company and the travel agent had organised the early flight home they attempted to charge him for a new ticket. On our final leg from Zanzibar to Nairobi a different 2 members of the party were told that the tickets they had were not valid and that they needed to purchase new tickets we saw another passenger actually purchase a ticket. We refused to part with any cash and after 3 hours of stress and confusion suddenly the tickets were valid - basically the ground crew were trying to extort money from us and when they realised this was not going to work they gave up. I will never fly Precision Air again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Precision Air customer review

(Australia)

PW713 DAR-NBO via ZNZ. Equipment: ATR72. Flight was about 25% full first leg 90% second. FA's did not enforce the turning off of electronic devices before takeoff and landing and were not strict enough with passengers standing up and going to the toilet during taxiing. Apart from this FA's did a great job and everything was perfect. They were friendly and the snack/drink service was carried out efficiently. Snack was very basic (a tiny packet of cashews - although good quality ones). Drink selection limited to juice and major soft drink brands. Beverage serving sizes very small but top-ups were allowed. Magazine was excellent. Flights were all on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
2/10

Precision Air customer review

(Tanzania)

Three trips: Dar-Kilimanjro June 2012: was booked on a 7am flight but there were three Precision Air flights to Arusha being announced around the same time massive confusion in the lounge I got on a flight but not the one intended. 1 hr delay. The bus shuttle into Arusha is good and cheap though no complaints about cabin crew or plane. Return Kilimanjaro-Dar June 2012: this time I was late and check-in desks at Kili airport had closed. I was able to locate a Precision Air staff member though and was checked in. Galloped through the baggage checks etc only to find that we had to sit down and wait 20 mins for departure (still more or less on time). Departure was delayed after boarding while we waited for an ex-president and his entourage to make their leisurely way to the plane. Dar-Johannesburg December 2011: on arrival at Dar airport (before check-in) we were eventually told that the flight had been cancelled. Flights to Jo'burg via Nairobi the next day were offered in return. After two hours of faffing around passengers were taken to hotels. We cancelled our trip instead (only having a few days of holiday) went home and spent the short break in Lushoto. It took 3 months of phone calls and visits to the office to get the ticket refund but when it eventually did go through we were paid in cash USD. Would not have been possible if we hadn't been based in Dar.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service N/A
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Precision Air customer review

(Germany)

Booked a flight from Moshi to Zanzibar an additional baggage (diving equipment) was registered in advance with 18USD/baggage according to the rules of Precision Air. Tried to check in as one of the first passengers at 8am but the incompetence of the staff was unbelievable: they didn't know the rules and charges was shown by us on their website they kept us waiting and uninformed they destroyed our boarding cards our reservation for this flight was cancelled by the staff we were booked on the next flight and had to change the airport (Arusha) and pay the shuttle by our own (80USD). We had the same discussion at Arusha airport flight was missed again we called Precision Air Germany to help us at 4pm they booked us on a third flight and finally we paid only 18 USD/baggage lost a whole holiday and had a lot of trouble. Never ever had such an incompetent unfriendly and impertinent behaviour of airline staff.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
2/10

Precision Air customer review

(Canada)

Not very precise I'm afraid. JRO-Zanzibar flight was delayed first by the fire in Nairobi. Airline was prompt and efficient with updates. However after 4.5 hours it became apparent there were other problems with the airline itself. Luggage was not loaded as my friend watched from the departure lounge as they didn't empty the baggage cart. Upon arrival in Zanzibar ground staff were very unhelpful refusing even to say if there was another flight expected in that day. Luggage finally delivered next day but I believe it had been sitting there over night. Return flight Zanzibar to Addis Ababa and Addis to JRO. First leg departed on time. Second leg was 4.5 hours delayed for a 70 minute flight. No explanation from ground staff. Updates not given until 10 minutes after each rescheduled boarding time. Not impressed. But it's the only game in town. Not recommended.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Precision Air customer review

(United Arab Emirates)

Recently booked on a flight from Dar to Zanzibar. Discovered at the time we were supposed to board that the flight was delayed 2 hours. I have no problem with that but no information was given and the TV's still showed that the flight was scheduled to take off on time. Then they started to say that the flight will take off in half an hour well it took another two hour and we had to go and find out ourselves. Several passengers were extremely upset so we asked to see the station managers who refused so we had to go and find him instead unbelievable. To add injury to insult when we finally boarded the plane was standing idle for 30 minutes because they had loaded luggage belonging to people that were not onboard. The only person who apologised over the situation was the Captain. I have never encountered ground staff so useless. The plane was nice and new though.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no