Porter Airlines

Absolutely horrible experience over the last three days trying to get our family friend back to New York. Sunday with almost no communication to passengers he sat waiting for 10 hours at Billy Bishop until flight was cancelled. Monday same thing - full day at airport scheduled flight cancelled. Today - they are on their third (3rd) plane and still haven't found one adequate to make the one hour trip to New York. I could have driven him back and forth to New York three times in the time we have been sitting here. inexcusable terrible service and we do not plan on ever using Porter again.

I have been flying Porter for years and appreciate the friendly service nicely turned out cabin crew and the "more human" approach to air travel. Unfortunately we flew from Ottawa to Halifax yesterday in the midst of a storm. Our flight did manage to depart (late) although earlier flights had been cancelled. We arrived in YHZ and waited for our bags. Now sometimes baggage delivery is slow in Halifax so I was not worried initially. During this time another flight was called to queue up at the baggage desk (two service staff) hundreds of people but no announcements were made relative to our flight. After an hour I interrupted one of the agents and asked about the Ottawa baggage. She said it wasn't coming - yet there had been no announcement or no instructions. Upon arriving home I sent an email and called the call centre. The call centre was just rebooking passengers and gave me a number to call in the morning for baggage. It's been nearly 18 hours with no response from Porter. This is not acceptable. I really expected more from this company with it's focus on customer service. How hard would it be to email everyone on the flight or have had an agent come out and explain the situation? This is the fourth time my bags have been lost and by far this the worst experience I've had with missing luggage.

I'm blind. I was flying from Toronto to Thunder Bay on Friday December 13. At first the CSRs came around to ask if I needed something every so often but then that stopped. Two to three hours of having no access to a washroom or anything they announce that the flights were cancelled due to a snow storm. I phone the Porter call center because I was stranded in the airport. Finally they agreed to accompany me to (and pay for) a taxi back home to Brantford for the night and return me the next day. I'd hate to know how much distress they've put upon other travelers with special needs! I'd give a rating of 0 but I'm giving 1 because at least they supported me in the end.

Flight 274 YOW-YTZ return. June 14 2013. Best airline out there they make you feel human. Stress free check in. Plus I can drive right to the terminal. When tickets are bought on sale they make flying affordable. They should be given better opportunities to expand as long as it done with quieter jets. Great to use them to Florida.

Took a Porter round trip with my wife and our three young boys but forgot our lunch bag containing some baby bottles on the initial flight. The crew found them looked up when our return flight was and when we reported into the airport for the return flight it was at the ticket counter waiting for us! (They even washed out the milk). Excellent service friendly smiles and great snacks/meals (for 2013 flying standards). They have our return business for sure.

Toronto to Montreal # 411 25 Sep 2013. Montreal to Toronto # 414 27 Sep 2013. The best airline I have flown on. Flying out of Toronto is excellent the lounge is so nice free coffee water etc no long lines for security. The planes are so comfortable huge seats all like exit rows. I fly to Montreal for business once or twice a year always with Porter. If you fly at lunch you get a meal which is usually a chicken wrap with salad plus free drink like wine soda etc and this is a 55 minute flight. Never had any delays or problems can't recommend them enough. Rating 0 for inflight entertainment as they don't have any but no issue to me I use my iPad for everything anyway.

Had a flight scheduled with Porter Airlines on Friday September 13th at 9.20 am from Boston to Toronto with connecting flight to Halifax Nova Scotia. The flight out of Boston was delayed for over an hour because the flight crew had not had enough time off between flights. This delay caused me to miss my connecting flight in Toronto to Halifax and they could not get me on another flight to Halifax for 2 1/2 hours later. So instead of arriving at 4.15 pm in Halifax I arrived at 6.45 pm and missed out on my 50th college reunion dinner. This was my first time flying Porter and now my last time.

My first flight with Porter and I was satisfied. My only gripe was the check in agent was rude and made me shuffle 2kg to my hand luggage one of my major annoyances when flying really what was the difference if I am just going to put it in my hand luggage? It gives a negative first impression. Security check very fast lounge in Newark a nice added value perk with free Wifi legroom fine cabin clean attendants were great nice snack with wine in real glass! Landing on time immigration in city airport excellent. Overall the price was cheap and I am happy and would fly again.

IAD-YTZ-IAD 9/11-12 2013. Why this airline gets the ratings it does is a mystery to me. Completely ordinary aircraft cabins and seats not terribly competitive pricing a thoroughly subpar waiting/services area in its hub airport (I've seen better at US Air and United) and nothing whatsoever to distinguish itself from the crowd in any other respect other than the fact that its staff seems nicer than that of most of its counterpart US airlines. Bottom line - I would neither recommend nor not recommend this airline.

Attempting to fly out of Newark to Toronto we were told that we were held due to fog at Billy Bishop airport in Toronto. Odd thing was that was exactly what the people at Billy Bishop airport were being told were the ground stop conditions prevailing at Newark. So clearly neither condition was true. Delayed 5.5 hours in the airport with promises that the ground stop could be lifted soon and that we might be able to board shortly. We ultimately did and then spent 3 hours 40 minutes trapped on the plane on the runway. Told that the flight was cancelled. When we finally deplaned we were greeted by a line of approximately 200 passengers who had also had their flights cancelled with all of 2 customer service representatives handling the situation with a public address system that had stopped working relying instead on word of mouth trickling down through the line. There was no effort to either consolidate the lines or open another line to handle the 100+ passengers who had just deplaned leaving it to people in the competing lines to fight it out between themselves. I had to intervene to prevent a screaming match from turning to blows. There were people on my flight who had been trying to get a flight out of Newark via Porter for two solid days and failed. Customer service was AWOL and information not given in a timely manner which would have allowed passengers to reschedule their plans hours earlier. Never again.