Porter Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 289 reviews
4/10
4 star Skytrax Rating
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10/10

Porter Airlines customer review

(United States)

Toronto to Chicago Midway was outstanding. I had to reschedule last-minute and had this done with no questions asked for a pittance. The experience at Toronto airport is civilized. Check- in staff friendly and the same number of agents (check-in and waiting lounge) would probably serve like 20 times more people at a regular airport. In the lounge free wi-fi espresso teas soft drinks munchables papers power plugs and fabulous views of the city. On the plane there was some tasty food and drinks served in china and glassware. And when we arrived our bags were waiting for us taken off the belt with handles pulled out. How's that for a nice touch? Plus the immigration at Midway is a breeze. I enjoyed the lack of commercial outlets around the airport - this is down to taste but do you really want to pass through rows of greasy spoon and faux haute couture establishments on your way to the plane? The only legitimate concern remains their apparent willingness to cancel flights.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Porter Airlines customer review

(United States)

EWR-YTZ return. Have not experienced flight cancellation/consolidation with Porter in three trips thus far in spite of having two flights being nearly empty! YTZ is immensely convenient and in spite of some lower fares to YYZ they rarely make up for the increased stress taxi fare and time that comes with flying into Pearson. Porter is much more stress- free. Good cabin and service for short-haul excellent ground staff in YTZ - nearly missed my flight and they managed to get me from the ferry to the gate in 5 minutes flat (do not recommend trying this intentionally however)! Good service and value but VIPorter frequent flier program needs work - coordination with booking system and check-in is poor (name on VIPorter didn't match passport name necessitating a few annoying calls). Also wish you could select a seat in advance.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Porter Airlines customer review

(Canada)

Very friendly staff in the airports and the plane. Planes clean and comfortable - only two seats per side. Web site good. Free snacks/sandwich and drinks for economy. Planes are turbo prop but modern and appear well maintained and running three flights a day from St. John's to Halifax.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Porter Airlines customer review

(Canada)

I will not fly Porter again for business. They cancel and consolidate flights all the time - I've been the victim of this 2 of the last 3 flights I've taken with them. I almost got stranded in Boston overnight as they cancelled the last flight of the day on me. This past weekend they cancelled my flight again. I think this is because of low passenger loads. But they should not be able to claim say 10 flights per day to a destination if they cancel half of them. A free coffee in the Toronto departures lounge (no free coffee on your way back as there are no lounges in other airports for Porter) does not make up for my lost time and the stress of not knowing if I'll be able to make it home that night.!
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Porter Airlines customer review

(Canada)

On time departures quick no hassle check-in great in-flight service superb lounge pleasant in-flight staff - a delight. Baggage arrived at carousel in record time!
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Porter Airlines customer review

(Canada)

The fact they fly into Toronto's downtown airport saving the hour-plus commute is a bonus. Free WiFi coffee and cake in the waiting lounge pleasant staff free snacks and drinks on each flight (wine or beer on afternoon flights) comfortable seats on-time departures and a hassle-free check-in process make flying Porter worthwhile.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Porter Airlines customer review

(Canada)

I enjoyed flying Porter out of Toronto into New York. Friendly staff and civilized service. The disappointment was flying back in foggy weather. My flight was redirected to Hamilton because the Island airport doesn't have good navigation systems for landing in fog and Porter's terminal at Pearson doesn't have Customs agents. Porter arranged buses from Hamilton to Toronto so they handled the situation well but the trip took much longer than planned. I would use Porter again for domestic flights but not rely on them for on-time arrival from the US.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Porter Airlines customer review

(Canada)

I had a chance to try their service in order to get to Chicago. The flight had a four hour stopover in Toronto but still it was outstanding in every way. The Border officer at Midway Airport was efficient but welcoming. Certainly much better than the experience I had had at O'Hare.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Porter Airlines customer review

(Canada)

Return flight from Ottawa to Toronto. The lounges at both airports are a nice touch with high quality snacks and gourmet coffee. Outbound we got offered the same snacks as served in the lounge with our beverages. Complimentary wine was served in a real glass. Returning (same time of day) we got a lunch box with a half sandwich and cheese and crackers. I would still prefer to fly in a jet than a Dash 8. They claim it to be quiet but its really only quiet compared to other propeller planes. All in all nice service and a good product. But really 20 years ago all the airlines offered a snack lunch free drinks and in a jet. The Toronto Island Airport is a great location but it will be nice when there are some facilities before security to allow people to visit before going through security. One concern is that with the amount of overwater flying Porter undertakes using this airport on Lake Ontario (and now they fly to Newfoundland too) I would have thought that the seat cushions would at least double as flotation devices.
Seat TypeEconomy Class
Value For Money 12345
yes