Porter Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 289 reviews
4/10
4 star Skytrax Rating
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8/10

Porter Airlines customer review

(Canada)

When the destination I am going to is covered by Porter I do not hesitate to book my flight with them. Good things about Porter - lounge at YTC is amazing no waiting in line at security in contrast to YYZ-T1 on a Monday morning. They handle fragile Items in a remarkable way. Downside - not very nice staff when checking in luggage. Expensive over weight and extra luggage charges.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Porter Airlines customer review

(Canada)

Toronto to Montreal. The check-in was simple and waiting lounge was amazing with comfy chairs free drinks and snacks as well as free internet. The plane seats were leather and wide free snack and alcoholic drinks also a plus.This was definitely a great experience and I would definitely fly Porter again!
Seat TypeEconomy Class
Value For Money 12345
yes
na

Porter Airlines customer review

(United States)

I used to be a huge Porter Airline fan but recently I have found that their service has gone downhill. They've canceled 3 out of my 4 last flights at the last minute (presumably because the flights were not full and they wanted to consolidate volume on a less traveled route) leaving me stranded. Their call center was rude and unhelpful when I tried to rebook - such a contrast to the service I received when calling to change reservations just a year ago! I'd recommend avoiding Porter at least until their service and reliability improve.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

Porter Airlines customer review

(Canada)

I just returned to YSB (sudbury) on Porter having flown them 6 times since December for personal and business travel. I can easily book a flight with a discount that they offer and get a meal and a drink. Every meal has been different and staff are very good.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Porter Airlines customer review

(Canada)

It takes you back to the days when airlines actually cared for the customers and they were not just a seat number. The cost of the flight was perfect for our budget. We took advantage of a 30% discount that was offered during Christmas time. They gave us the opportunity to choose the seat we wanted on the flight. The aircraft was clean and for it's size comfortable. The cabin crew were courteous. It was nice getting a glass for drinks rather than a can or a paper/plastic cup. They also provided a delicious snack during the flight. There was no extra charge for a glass of wine. Check in great - they have kiosks set up so it take only moments to check in. Pleasant waiting for the flight in a very comfortable lounge area and again provided with refreshments at no extra charge.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

Porter Airlines customer review

(Canada)

I have used Porter for booking business flights for management and colleagues and in the past year we have had numerous cancellations of flights with very little or no notice. Porter should not claim to have so many flights per day to certain destinations when they cancel flights on a whim because there is not enough people on them. I would not recommend this airline for anyone using it for business travel unless they allow themselves a huge window prior to their first meeting or chances are they won't make it as their flight very likely will be cancelled and they will be bumped to later in the day.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Porter Airlines customer review

(Canada)

First time flying with Porter from Halifax to St. John's and return this week. Very good service cabin crew on both flights very professional. Check in staff at both airports very good. Flight from St. John's was delayed due to weather and received e-mail notice before heading to the airport so did not have to hang around the airport.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Porter Airlines customer review

Hospitality and care is outstanding. Cabin comfort seats and leg room all appreciated. Check in than pleasant and accommodating.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Porter Airlines customer review

(United States)

Toronto-Newark. Great first experience with Porter. A hassle free getaway from Toronto convenient island airport downtown. I appreciated that all the extras like baggage wifi snacks transfers were free - I hope they don't change. The lounge was modern and comfortable enough with frequent updates on flights delayed due to weather. The cafe area in the terminal was a nice touch but was a bit messy when I arrived and the toilet needed a bit of freshening up too. Onboard cabin was clean legroom great service friendly and professional. Tiny onboard snack served and a real glass of wine. Can't complain. Good value great service on the ground and in the air. Something that seems to be a thing of the past for most of the big US airlines.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Porter Airlines customer review

(United States)

NYC to Toronto and delighted by Toronto waiting lounge. The airport is extremely convenient to downtown Toronto (arriving we walked to the new Thompson hotel. Returning we took a cab for about $8.) The waiting lounge in Toronto features seating for 2-4 people with small tables reading lamps and low screens so that every seating section feels semi-private. They also offer complimentary coffee tea sodas and snacks (nuts Walker's shortbread). I found the check-in and waiting experience convenient and pleasant.
Seat TypeEconomy Class
Value For Money 12345
yes