Porter Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 376 reviews
4/10
4 star Skytrax Rating
Filter Reviews by :
Show
3/10

"step up and face their problems"

(Canada)

Verified Review | Halifax to Toronto. I started flying Porter Airlines this time last year, they were a perfect solution to the many trips I've taken to and from Canada. However, my last experiences have been nightmarish. My girlfriend and I started our trip at Billy Bishop Airport (YTZ) in Toronto, our flight was scheduled to leave at 5:45 on a Friday. We arrived at the airport around 4:00 to an extremely crowded check-in counter and mile long security line. The line was serving no function as customer service representatives were pulling people out of the line based on their flight number. Not to mention, the flight updates were coming simultaneously with the scheduled times of departure. We waited about an hour in check in, where we gave up and brought our supposed checked luggage back to our apartment. At that time we found our flight was delayed further. Long story short this process delayed us around 5 hrs from the time we were supposed to fly until we found out part of the leg of our trip from Montreal to Halifax was cancelled around 11pm. We gave up and went home. We ended up rebooking with Westjet - and flying out the following night. Coming to the end of our trip. We were scheduled to fly again with Porter from Halifax - a stopover in Montreal - and to arrive to Toronto. Our flight was set to leave at 7:30 pm from Halifax, it was delayed before we got in. Then we boarded around 8 pm, then deplaned due to mechanical failures in the bathroom. This delay put us back another hour. At that point a porter representative explained to us that since we delayed our flight so long. Billy Bishop would be unable to accommodate us due to their curfew. So our options were Pearson or Hamilton. Which was just a bold face lie, when we got in the air they told us Pearson Crews were on strike and we were headed to Hamilton where a shuttle would bring us home. I'm usually not one to complain, but this airline has been totally oblivious to the basic needs of their customers. As we landed in Hamilton, an automated voice came over the intercom with a pre-recorded message. Then the stewardess pulled out a binder to read a standardized apology on behalf of the airline. Saying "we're sorry, we have arranged a shuttle, there will be no refunds" - "we hope you have enjoyed flying porter". At some point this company has to step up and face their problems head on, and take some responsibility for the service that they value providing.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHalifax to Toronto
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Worst customer service "

(United States)

Verified Review | Newark to Toronto. On my arrival in Newark I was told the flight was cancelled due to rain in Toronto and they had rebooked me on another flight 2 days later - 2 days later? I say how's that possible? They said nothing could be done at counter that I needed to call. So I called and waited on the phone for 3 hrs to have someone pick up and hang up on me. Called again and waited 2 hrs to have to same thing happened to me. I called a 3rdtime and waited 2 hrs and still no answers by that time I gave up and went to bed. Worst customer service I've ever experienced
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNewark to Toronto
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the lack of communication"

(Indonesia)

Verified Review | Toronto to Boston. Flight delayed at 30 minute intervals, no announcement on what has caused the delay. No indication of whether the flight will actually depart. The service levels are amongst the worst I have ever seen from an airline. This airline cannot be recommended simply due to the lack of communication and indifference to customers.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteToronto to Boston
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never fly Porter again"

(Canada)

Verified Review | Ottawa to Timmins via Toronto. Worst trip of my life. Cancelled the second leg of my trip after I already completed the first. Cancelled for no reason! It was a beautiful clear warm day. No apologies given. They just want you to wait until they can fill the plane. No compensation except except some food from the Porter cafeteria. Forced to sit in Toronto for seven hours. Seriously messed up my plans. On the return trip two days later my flight was cancelled again. How can they get away with this? I told them to refund the tickets, and hopped in a rental car and drove seven hours to get home. I will never fly Porter again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOttawa to Timmins via Toronto
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"also delayed by 2 hours three days earlier"

(Canada)

Verified Review | I was flying from Halifax to Toronto on Monday morning. Just 15 minutes before the departure there was an announcement that the flight was delayed by one hour due to maintenance issues followed by another announcement 10 minutes later that the flight has been further delayed by 6 hours. I had a very important meeting which obviously I had to miss. The flight was also delayed by 2 hours three days earlier when I was travelling from Toronto to Halifax. I have hardly travelled with this airlines and in both my experiences, the flight was delayed at the last moment. It is better to go with other airlines if you can't afford the delays.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHalifax to Toronto
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"This is not good enough Porter"

(Canada)

Verified Review | I fly from Windsor to Ottawa regularly and have been totally disappointed with the service recently. It's getting worse. My "direct" flight from Windsor to Ottawa once again failed to happen we were deboarded in Toronto once again and expected to wait, no explanation. This is not good enough Porter. You need to get your act together or you will be losing another regular customer
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteWindsor to Ottawa
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"my flight was cancelled"

(Canada)

Verified Review | Toronto to Sault Ste. Marie. I received an email saying my flight was cancelled and I was rebooked on the next available flight for the next day. The problem was it was not the next flight which would have been the same day. I needed to get home that same day and was forced to book on Air Canada at a last minute rate of 4 times the amount that I had paid for Porter's flight home. I filed a complaint and had to wait almost 4 weeks for a reply. They basically told me too bad and that I should have taken out trip cancellation insurance. My advice is don't be fooled by Porter's sale prices. If you can afford delays or cancellations the go for it, if not then book another airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteToronto to Sault Ste. Marie
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"poor service received today"

(Canada)

Verified Review | Extremely poor service received today. Flight was delayed (it happens) and we asked to board an earlier flight and were told we would have to wait until boarding complete. There were three seats left and the gate agent took 2 people on the same original flight we were on in front of us. He turned to us and said they needed to go ahead of us. Never did they ask why we had to get back on time, just made the call on his own. First and last time for us. We waited beside the counter not knowing we weren't getting on. Same staff that had talked to us talking, we asked if there's was still room and were told the flight has left. Not even the courtesy to let us know.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBoston to Toronto
Date FlownJuly 2017
Ground Service 12345
Value For Money 12345
no
1/10

"delayed due to weather"

(Canada)

Verified Review | The staff are good enough, but with small planes they are often delayed due to weather. On my flight Toronto to Newark I was delayed 6 hours on the way there. The flight was cancelled on the way back, and we had to come back the next day at 6.55am after waiting more than 6 hours at the airport. The novelty of the free lounge wears off pretty quickly if you have to be there for an extended period of time. Also, the time and money saved on the journey to Billy Bishop is not worth the risk of my flight being delayed. Another big disadvantage is that there is no US immigration/customs at Billy Bishop. That adds extra time to your trip because you have to do that in the US, which usually takes longer.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteToronto to Newark
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

"flight was delayed or canceled"

(Canada)

Verified Review | Flew Timmins to Montreal via Toronto. I have traveled 4 times with Porter Airlines and 3 times out of these, my flight was delayed or canceled. I would defensively not recommend Porter if you're on a tight schedule or I would recommend leaving one day earlier especially if you're going for business. This is definitely my last time traveling with Porter. The only nice thing about Porter (Toronto) it lands on the Toronto Island, in a small airport.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTimmins to Montreal via Toronto
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no