Porter Airlines

✅ Trip Verified | Toronto to Newark delayed departure of 45 minutes on 28th May. Absolutely terrible airline. They literally cannot take their planes off on time. Once your flight is canceled be prepared to wait 4+ hours to talk to a customer service agent in order to have to privilege of getting your money back. I booked a Porter pass with 10 flights, 6 of my flights were canceled and 4 went off late.

✅ Trip Verified | Montreal to Toronto. First time with Porter and I was pleased with the service. The check-in desk had a small issue with my passport details but this was sorted out with no complaints. Boarding was very quick as my flight has only 20 passengers. Departure from Montreal was on time. The seats were really comfortable and crew were friendly. Inflight service was a beer and a bag of chips, which was generous for a really short flight. Arrival into Toronto was on time and as I did not have any checked luggage I was at the terminal exit in just under one minute. It's great they have a free shuttle bus service to Union Station - that saves passengers a bit of money. Will be happy to fly with Porter again in future.

✅ Trip Verified | Boston to Toronto. It was my first time flying with Porter, and will be the last. Both ways, my flights were delayed by hours at a moment’s notice (was told at the gate). I should’ve paid a little more and flown with a more reputable airline; Porter was a waste of money, and more importantly, my time.

❌ Not Verified | Halifax to Windsor. Extremely disappointed with Porter. They delayed my flight five hours to supposedly get a part for the plane. How this was not known until after we should have boarded is beyond me. They handled it poorly, basically you're out of luck and have to wait. All other flights are booked as well so I have no options, and will be missing a day of work now.

✅ Trip Verified | Toronto to Newark. Worst airline I have flown with. They constantly cancel flights at a moments notice due to various issues such as ‘crew staffing problems’ at a moments notice. They then don’t answer the phone and I have been on hold for 3 hours before hanging up. Very slow to refund cancelled flights. Very expensive to rebook with a different airline at a moments notice.

✅ Trip Verified | Toronto to Sudbury. 3 round trip flights with Porter over a one month period. 2 return flights cancelled, Porter can't fulfill it's part of the agreement. I recommend avoiding Porter unless you have lots of time to be wasted on hold and stuck at airports waiting for Porter to delay your "rescheduled" flight. I will no longer be subject to Porters terrible customer service.

✅ Trip Verified | I sit and wait on the phone for about an hour and a half to receive a refund and no one bothers to pick up. I understand there was an ice storm and that the airline was not able to fly us (Sunday April 15th - Toronto to Montreal). But if you keep canceling and rescheduling flights for two days later, giving a credit does not seem appropriate. I would like to get a refund. I had to take the train to make it to Montreal, at my cost, and I do not wish to have a credit with Porter and run the risk of this happening again during my next booking. If only customer service offered a person to listen and help at the end of an hour and a half wait, I would not have written this review.

✅ Trip Verified | Boston to Toronto. I had broken my foot while in Boston and needed to get home so I could get casted in hopes to avoid surgery. There was a storm in Toronto (obviously not Porters fault,) so the my cancelled our flight and rescheduled us on another flight three days later! After 5 hours on hold to book an earlier flight I was told there was nothing they could do and that they couldn’t give me any feedback whether or not to go wait at the airport. When we got to the airport my husband and I were booked on different return flights that day- which was fantastic. But I was appalled when I got on my flight (first one out so I could go to emergency) and saw 2 free seats on the plane. We were missing work, spending $300 a night on hotels, I was in severe pain and unable to walk- and Porter offered no support while having open seats on a flight. I’ve had negative experiences with Porter before but this cinched it- I will never fly Porter again.

✅ Trip Verified | Quebec to Washington D.C. Beware: 30 minutes before boarding your flight it could get cancelled. Then they can't put you on a different flight until 4 days later because they are such a small airline and have no partners. What's worse is that no one can get you a refund, even after you've waited an hour and 37 minutes on the support line. When asked about a direct extension to call into (because they said they couldn't refund you since you didn't book directly with them) they have none. When asked about an email to use, they said they only have an "online form" which, if you read it, is for "Compliments, suggestions and complaints". Absolutely amazing. My point is, yes, this was a very unique experience, but as an airline based in Canada where the weather is often snowy and knowing their planes are smaller than the normal commercial crafts, you would think they would hire more people to give you support at the very least? When to fly with Porter: If you have all the $$ and spare days in world and don't mind just having your entire travel plans twisted at their pleasure. When not to fly with Porter: If you are a normal person and would rather not spend twice the amount to return home. Their actual flight experience is average. Nothing different form a major airline. They entice you with free drinks/snacks, but its your average things. Nothing worth spending time stressed out about making it home, booking last minute travels, and spending 12 hours on the road.

✅ Trip Verified | Newark to Toronto City. You'd think being right downtown would save you some time, it won't. This airline seriously lacks organization, as my last 5 flights have been delayed by 2 hours or more. Finally have learned my lesson and will never fly with these guys again. Pay the extra money, head to Pearson.