✅ Trip Verified
| Halifax to Toronto. Porter cancelled my flight without warning at 6:30am 30 minutes before the flight was supposed to leave. 20 minutes before my flight was supposed to leave, I received an email saying that I had been automatically rescheduled to another Halifax-Toronto flight taking place 3.5 days later. Other would-be passengers received emails saying they were put on flights a week late. Finally, when a customer service rep showed up at when takeoff was scheduled, she told us all we could do was go to the front desk and be refunded if we didnt want to take the flight Porter had automatically put us on. I waited in a very long line to talk to a customer service rep who was very unsympathetic and offered me no option except a refund, which I had to accept because I only arranged to spend the weekend in Halifax. I should also add that none of the passengers were given any explanation or the cancellation and when I asked, the rep said that a one member of the crew had called in sick. The flights to Toronto with other airlines at the airport were $700-900, which was much more expensive than the $339 ticket from Porter that I had purchased weeks before. I was not offered any compensation for this huge price hike but was given a meal coupon and told I could call a 1-800 number where someone may or may not cover some of the cost. When I asked for help in doing this, the customer service rep was unconcerned and said no. I ended up having to take the bus from Halifax to Toronto since there were no affordable flights and I needed to get to Toronto for school, work and appointments within the next 36 hours. The next day, while on a 31 hour long bus ride, I received an email from Porter with a $50 coupon for my ‘next’ flight with them, which I certainly will never use. Both the situation and Porter’s follow-up were unacceptable and I would advise against booking with them.