| Since I never received a Boarding Pass due to no one being at the counter to fly back to Montreal, it can not be a verified review unless I use the one on 8 November, 2019 which had the same issues except I didn't miss my flight. You see Porter Airlines on has someone at the counter for 1 hr prior to the flight and that is the only way you can receive your boarding pass, which is a ridiculous practice and I can not imagine that this policy serves them well. On November 10, 2019 I arrived at Dulles Airport 55 minutes prior to my departure time due to a traffic incident. I go to the counter to find it empty and no one to give me a boarding pass, I called their customer service no. to be received by a very rude person stating that I should have been there one hour ahead of my flight, which I would have if not stuck on the 95 in Washington DC, I was 5 minutes short. You can not use a kiosk to get your boarding pass and you can not get a mobile boarding pass. I had to buy another flight on another airline in a different airport to get back home. In Montreal I was 2 hrs early for my flight and again no one was at the counter, and even though I was early I had to stand there waiting for someone to come to work at Porter to get a boarding pass, so instead of getting through security and customs a bit early I was rushed and running to my gate. I will never use this airline again.