Porter Airlines

Not Verified | Amazing airline. On time. No middle seat. Food choices to purchase are amazing and healthy. Staff are great I will look for Porter to make my next flight reservations

Not Verified | Just wanted to say how great this airline was, lots of room nothing was to much trouble. Very friendly staff, used it twice once from Toronto to Halifax and the return. Great on both journeys

Not Verified | Very disappointed with Porter airlines. First time flying with this company. This is a connecting flight from Italy. We arrived in Montreal at 4pm and it is now 7:45 pm and they have delayed our flight 4 times now.. This company including the airport are very unorganized and quite simply put a disaster. Will never fly with Porter again.

✅ Trip Verified | The flight was short, relatively comfortable but my on-board small bag was taken from all passengers and stored as luggage. I received my bag with a broken handle (the top of telescopic handle that one uses to roll the back instead of carrying it). As directed by their rep, I filed a claim online with a picture as there was no one to talk to me at the airport, and that I never gotten a reply. Re-visited the website to follow up, and I sent an email, but after over a month now, I received no answer, and it looks like I may never receive one.

✅ Trip Verified | Everything went so smooth with the flight. The crew were fantastic, five star plus the food was great. Haven’t had such good food on a plane and just loved everything Porter did for us.

✅ Trip Verified | Everything is wonderful! It's my first flight with free Internet. They serve various snacks, various drinks (red and white wine, types of juices, coffe, tea) free. Crews very polite and kind, the plane clean. Thank you Porter and I hope you keep your advantages.

✅ Trip Verified | This complaint regards to the ground-crew at Pearson airport. My wife needs assistance with a wheel chair. This assistance was requested and acknowledged when tickets were booked. Upon arrival at Toronto airport there was a wheel chair and porter to assist. The porter pushed the chair to the end of the disembark corridor to the departure lounge, stopped in the centre of the entrance and walked away. He never returned and so after waiting 20 minutes or so, I took care of the issue myself, pushing the wheel chair, together with 2 carry on suitcases, etc. As a result , it took approximately 2 hours from the time we landed, to the time I finally reached the rental car location. I understand the company supplying this service is on contract to Porter, but ultimately it is a Porter issue. There would appear to be no supervision, no accountability, thus personnel who do not care about customers. This lack of service is appalling considering it involves aged and disabled customers

Not Verified | Porter is a terrible airline. I was originally excited to try them and had high hopes but I am now extremely disappointed. Flight delayed. They try to make it sound that the late arrival of their aircraft is not their fault. This time the delay is 100 percent their fault. Wifi on board does not work so do not believe their hype about having free wifi. Seats are extremely uncomfortable and leg room is awful. They try to charge you for choosing a seat. Their agents at the check in desks in Toronto Pearson are the slowest I have ever seen and I have traveled to many airports.

Not Verified | Our flight was cancelled due to weather in NJ 30 minutes before we were supposed to take off. The flight we got re booked on is for another day. The Porter staff informed us because it was a circumstance out of their control they could not provide us with housing until our flight. Even when we showed them the notice on Porters website stating that “if a delay is expected overnight we will provide hotel or other reasonable accommodation, including transportation to and from accommodation.” Not only did they just say nothing could be done when this was brought to them they were in fact rude. I will never be flying Porter again. This was a terrible experience.

Not Verified | Worst airline I've ever experienced. First they cancelled our flight few hours before the flight time, rebooked us later that night and the only option was not a direct flight. We had to fly to Ottawa and transfer again to Toronto. They also needed us to claim luggage and check in again at Ottawa. But when we arrived at Ottawa, there were no luggage at all at the baggage claim. Two other passengers were also there looking for their bags but no luck. The staff there said "I have a feeling that your luggage will be in Toronto when you guys get there, because it's not here and it's not in Boston. Now you guys must run to the gate since we are holding the transfer flight for you." And so we did. But there was no luggage waiting for us in Toronto. We all filed a report there. The next few days we kept calling them asking for status, but no update until the fifth day. But instead of apologizing to us, they blamed us for not getting the luggage at Ottawa, and they do not want to take responsibility at all. As I'm writing this review, we are still communicating with them and they have not been helpful at all! And we still have not gotten our luggage back yet.