Porter Airlines

Not Verified | Best food I've ever had on a plane and I'm a chef! Fantastic service, nice new plane, impeccably clean, pretty comfortable seat and wifi for the whole trip. A screen to watch in flight entertainment would top it off as my phone screen is small but otherwise cannot fault. I flew with Flair Airlines a few days ago and Porter Airlines feels First Class in comparison.

Not Verified | I cannot recommend to anyone to fly with Porter. We had one flight with them on October 22, 2023 - a direct flight with no layovers. And somehow they lost our checked bag. They said that they can tell that we checked it in, but it went no further. So the bag is still at Toronto airport and they are doing absolutely nothing to recover it. After multiple check ins and calls regarding the bag, we had to submit a list of all items in there. Now they’re asking for receipts in order to refund us some of what we have lost. Some items are vintage and many years old - there are no receipts. I do not feel any amount of confidence in this airline, especially when it comes to the care of its customers.

Not Verified | I wish I could give a raving review for Porter but unfortunately, my experience was far from pleasant. It was like stepping back to the 1960s - and not in a charming, whimsical way. It was as if modern conveniences, such as online check-in, were all but alien concepts to this airline. The "in-person-only" check-in policy is nothing short of archaic and cumbersome, with one bizarre exception - only two nationalities have the privilege of checking in online. Not only does this seem like a potential infringement on equality rights, but it also strikes me as potentially legally questionable. Nevertheless, such favoritism does nothing to enhance my own, or any other passenger's experience who does not fall into these specific nationalities. Moreover, the physical check-in counter promptly shuts down 75 minutes before the flight. This outdated policy could easily result in missed flights for unsuspecting customers. Frankly, if the company's approach to something as straightforward as check-in is this outmoded and complex, I dread to think about how they approach more critical matters. Punctuality and safety must not fall victim to such outdated practices. My concern, therefore, is that this could just be the tip of the iceberg. It naturally raises questions about Porter's operations behind the scenes, where we, as passengers, can't see. My advice to prospective passengers is to tread carefully. Understand the policies thoroughly before booking with Porter. There may be more beneath the surface that could negatively impact your trip.

Not Verified | My family member passed away unexpectedly and I was not able to take my flight. I called to cancel and they said sorry but we cannot return your fare. So you are going to keep my money and also charge someone for the seat I won’t be in. So you are making double the money off one seat. People don’t expect for family members to pass unexpectedly there should be some leeway on these types of spots people are put in.

Not Verified | Flown with Porter Airlines 3 times. Very friendly staff and great in flight service for food and drinks however they delayed my flight 3 times. I was supposed to leave at 5:15PM and was supposed to be in Ottawa at 7:00PM then i was boarding and then they delayed the flight because the A/C was broken so i wait to 9:30PM and i get to Ottawa by 11:00PM! and i found it was expensive 1000 just to go to Ottawa but overall its good.

Not Verified |  This airline doesn’t allow you to have an electronic boarding pass unless you purchase a reserve ticket. If you get a basic ticket they force you to go to the counter to pick up your ticket. Once we picked up our ticket they randomly weigh the carry on and if you’re over 9kgs they force you to check your bag and charge you over $50 an make you check the bag. They attendants don’t weigh all the carryon but if they do and you are over the 9 kgs you will have to pay. Horrible experience and inconsistencies. Poor experience not sure if I will use them again or recommend them. Everyone should have access to their boarding passes and if your going to weigh a carryon, do it for all, don’t single out people.

Not Verified | Amazing airline. On time. No middle seat. Food choices to purchase are amazing and healthy. Staff are great I will look for Porter to make my next flight reservations

Not Verified | Just wanted to say how great this airline was, lots of room nothing was to much trouble. Very friendly staff, used it twice once from Toronto to Halifax and the return. Great on both journeys

Not Verified | Very disappointed with Porter airlines. First time flying with this company. This is a connecting flight from Italy. We arrived in Montreal at 4pm and it is now 7:45 pm and they have delayed our flight 4 times now.. This company including the airport are very unorganized and quite simply put a disaster. Will never fly with Porter again.

✅ Trip Verified | The flight was short, relatively comfortable but my on-board small bag was taken from all passengers and stored as luggage. I received my bag with a broken handle (the top of telescopic handle that one uses to roll the back instead of carrying it). As directed by their rep, I filed a claim online with a picture as there was no one to talk to me at the airport, and that I never gotten a reply. Re-visited the website to follow up, and I sent an email, but after over a month now, I received no answer, and it looks like I may never receive one.