✅ Trip Verified
| I was to fly to Toronto from Sault Ste. Marie at 13:55pm on September 3, 2018, only to have my Porter flight cancelled that day. I received an email about this cancellation, so thank goodness I noticed the email before leaving for the airport. As Porter rebooked me on the next available flight, I would not have arrived until well into the late evening. Then I was scrambling to make other arrangements, as I had kidney surgery the following day in Hamilton and arriving in Hamilton after 9:30pm would not have been acceptable.. My Aunt had travelled from Ottawa, to pick me up in Toronto, in order to drive me to Hamilton, from the Toronto airport. Not only did this disrupt her plans for the day, as she is not from Toronto, but I needed to be driven to Hamilton, in order to eat, rest and be at the hospital for 6am the following morning. I have all hospital documents to support my surgery information. The new Porter reschedule on September 3rd would have made me arrive in Hamilton extremely late at night, before a major surgery and not have time and energy to prep for the surgery properly. When I realized I could get on an earlier flight with Air Canada, I cancelled my entire, return Porter booking and was refunded by Porter. The Air Canada flights were more expensive and I expected to have those additional costs reimbursed to me. I then rebooked my September 7th flight with Air Canada, as well, as I am unsatisfied with Porter and the way this flight was cancelled. I was so upset by this cancellation and did not want to fly with Porter again. Porter did not respond to my request but sent me a $50 travel voucher. When I followed up about my fie they said I was not eligible for reimbursement.