✅ Trip Verified
| Cologne to St Petersburgh. Starting with my booking some weeks ago the experience was quite normal, booked a cheap flight with a low-cost carrier. After reading the baggage allowance, I noticed I must pay an additional fee to take my trolley with me up to 10kg, everything was fine. Some days before my flight, I wanted to check-in online to save time at the airport. It was time for the first surprise, online check-in was only available for flight departing from VKO in Moscow. Okay never mind so I took a train earlier and arrived two hours before at the airport. There was already the big queue because only three desks were opened. I was wondering what all people doing with this blue “bagsizers”, how they call it. The carry-on item is only allowed to be 36x30x27cm, if the item is only one cm bigger, you must pay. Yes, for them it is not longer a fee they changed the wording to “punishment”, fair enough. The check in agent was very unfriendly and does not say anything like: “Have a good flight”, etc. There were just waiting for possibilities to punish you with an additional fee. Walking to the gate, I checked Flightradar and saw that our airplane is at least thirty minutes delayed. No information, nothing! Boarding was planned at 18:30 and surprise, the boarding call started at 18:30, I was wondering how it is possible to board if the airplane has not even landed. Again the information if your hand luggage and Duty Free Item does not fit in the “bagsizer” you have to pay a punishment of 30,-€ and of course it was again checked, because your bag may have increased while shopping in the airport. After boarding you were squeezed in a very small part at the airport and waiting for the airplane, so you had to stand one hour until boarding via bus started. And there was no information at all, old people, family with children etc. had to stand one hour queued. Finally, we reached the aircraft, at least it was a modern aircraft, again unfriendly staff guided you to boarding as fast as possible. Again, an information for you, take the seat on your boarding pass, even if there are free seats, if you changed the seat it was time for - exactly! Another punishment. No seat pockets are usual in low-cost carriers, no problem at all but I was wondering where the menu card is? Maybe they handle them after departure to the passengers. After the seatbelt signs were switched off the flight attendants distributed their inflight magazine, but it wasn’t more than an advertising paper. Some experienced passengers began to call the flight attendants, because if you press the Call Button they will bring you a small glass with water free of charge. But there was no Board Bistro, Board Shop, nothing. So, if you did not take anything with you, you may fly hungry or thirsty. Strange business policy, normally low-cost carrier earn money buy selling products on board. But Pobeda airlines policy is to punish you as most as possible. For me it was the first and last time flying that airline, for me it is the worst airline in the world.