"the worst airline ever"
K Dixon (United States)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Baltimore to Paris via Keflavik |
Date Flown | September 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
8th November 2022 : PLAY response
Thank you for your feedback! We are terribly sorry that your baggage was delayed in transit on your recent travel with us and we want to offer our sincerest apologies for any inconvenience it may have caused. We are fully aware that delayed baggage is never ideal and we go above and beyond to ensure it is delivered to its owner as quickly as possible. We strive to keep our delayed baggage process extremely clear on our website so that our passengers always know who to contact and when in unfortunate situations alike. We are terribly sorry if our website left anything unexplained and if you felt like you were not receiving the best possible service and information when contacting us. That is something we will definitely take into consideration for future improvements. All the best, PLAY
"I felt like I was sitting on a rock"
D Nilsson (Sweden)
Aircraft | A321-251N |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Göteborg to Reykjavik |
Date Flown | September 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
8th November 2022 : PLAY response
Thank you for your review. We are very sorry to hear about your negative experience with us and we apologize for any inconvenience on your flight. We strive to deliver top service and we absolutely love feedback like this. We are so happy to hear you enjoyed our menu and services on board from the crew. Again, thank you so much for telling us about this and we hope to welcome you on board in the future! All the best, PLAY
"nothing but good things to say"
Þórir Pálsson (Iceland)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Keflavík to Stansted |
Date Flown | July 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
8th November 2022 : PLAY response
Hæ Þórir! First of all, we want to thank you for taking the time to tell us about your positive experience. We strive to deliver top service and we absolutely love feedback like this. We are so happy to hear you enjoyed services and crew. Again, thank you so much for telling us about this and we are thrilled to hear you enjoyed flying with us! We look forward to welcoming you on board in the future! All the best PLAY
"I'd fly with them again"
N Huang (Spain)
Aircraft | A321 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Barcelona to Keflavik |
Date Flown | August 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
8th November 2022 : PLAY response
Thank you for your PLAY review! We really appreciate it and hope to see you on board with us again soon!
"we cannot help you further"
Olga Thompson (United States)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Brussels to Boston via Keflavik |
Date Flown | August 2022 |
Value For Money | 12345 |
Recommended | no |
8th November 2022 : PLAY response
Hi Olga, Thank you so much for taking the time to share your experience with us. We’re sorry to hear that we didn't meet your expectations or if you feel as if you did not receive the good service we strive to deliver. If online check-in is not available to you, for either technical or other reasons, the airport check-in counters open 2-3 hours prior to departure and close 1 hour prior to departure. We are always interested in hearing how our passengers experience our services and take everything stated into careful consideration. Again, thank you for your feedback! All the best, PLAY
"This is unacceptable"
Nathalie Vaglio-Berne (United States)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Baltimore to Paris via Keflavik |
Date Flown | July 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
8th November 2022 : PLAY response
Thank you so much for taking the time to share your experience with us. We are sorry that your baggage was delayed in transit on your recent travel with us and we want to offer our sincerest apologies for any inconvenience it may have caused. We are fully aware that delayed baggage is never ideal and we go above and beyond to ensure it is delivered to its owner as quickly as possible. We strive to keep our delayed baggage process extremely clear on our website so that our passengers always know who to contact and when in unfortunate situations alike. We are terribly sorry if our website left anything unexplained and if you felt like you were not receiving the best possible service and information when contacting us. That is something we will definitely take into consideration for future improvements. All the best, PLAY
"The low price is absolutely not worth it"
G Berger (United States)
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Paris to Boston via Reykjavik |
Date Flown | July 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
8th November 2022 : PLAY response
First of all, we want to thank you for taking the time to write to us about your negative experience. We know delays can be frustrating and we’re sorry to hear that we didn't meet your expectations or if you feel as if you did not receive the good service we strive to deliver. We appreciate your feedback and really hope you will give us another chance in the future. All the best, PLAY
"crew onboard are friendly"
D Varden (United States)
Aircraft | A320 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Paris to Reykjavik |
Date Flown | June 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
8th November 2022 : PLAY response
Thank you for your review on PLAY. We‘re happy to hear you had a good trip!
"What a great airline"
M Baker (United States)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Baltimore to Stavanger |
Date Flown | June 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
8th November 2022 : PLAY response
Thank you so much for taking the time to share your positive experience with us! We certainly strive to deliver the best service possible and truly appreciate feedback like this! Hope you enjoyed your holiday, maybe we'll get the chance to take you on another one in the future :) All the best, PLAY
"Do not be sucked in by the low prices"
S Leare (United States)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Baltimore to Reykjavik |
Date Flown | May 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
8th November 2022 : PLAY response
Thank you for your review. We are sorry to hear that you did not receive what you expected from PLAY. One of our main goals is to deliver top service and therefore we harm situations like these. This is why it is important for us to hear from our passengers for future improvements. We appreciate your feedback and really hope you will give us another chance in the future. All the best, PLAY