PLAY

✅ Trip Verified | This is the worst airline ever. I flew from Baltimore to Paris. What was supposed to be dream trip turned into a nightmare. PLAY lost my luggage, and the only response I got was a link to file a report. There is no telephone number. You have to communicate via DMs on Instagram, Facebook, and Whatsapp. I sent multiple messages on Facebook. They responded by blocking me there. Horrible airline and customer service. Very unorganized company. Do not fly with this company.

✅ Trip Verified | An ok (very) low-cost airline, which mainly connects Iceland to the neighbouring European countries (and the East USA cost. All the food is charged inside the flight, but the price is quite fair (at least the coffee and water costs less than in a regular supermarket in Sweden. The sandwiches costs about the same). The only con was about the seating: I felt like I was sitting on a rock, I know the flight lasted only 3:30 hours, but come on. When we came back to Sweden, we bought a roomier seat, which was a bit more comfy, but still hard as rock! They need to take a bit more of care with the airplanes. When we were about to leave Iceland back home, the airplane stopped seconds after leaving the finger, and I never seen so many mechanics and engineers entering in a airplane. According to an employee later, the airplane had a technical problem with a onboard computer. Our flight left Reykjavik 1 hour late. The crew was amazing, though! Keep up the good job!

Not Verified | I've flown with PLAY a few times now and for the most part I have nothing but good things to say. PLAY is of course a low cost airline. Baggage costs a fair bit extra, the leg room is not the best, there is no in-flight entertainment or Wi-fi and the selection of food and drinks on board is pricey and limited. But you get what you pay for, and in comparison to Icelandair (who is taking more and more a low cost approach of their own anyway) I'd argue the value for money is far better with PLAY and gives us Icelanders a chance to travel abroad for much less than a similar Icelandair ticket. The service and crew have always been excellent and I expect I'll be flying a bit more often with PLAY in the future.

✅ Trip Verified | I was a bit skeptical about this low cost carrier that I've never heard about. I tried PLAY since the fees were considerably cheaper for my schedule. As a low cost carrier they don't provide food or drinks for free. The seats are quite spacious considering it is a low cost. I'd fly with them again if I ever have to fly back to Iceland.

✅ Trip Verified | I made a one way reservation from Brussels to Boston for my cousin and her son. The flight was supposed to be on August 10. Yesterday, I registered to pay for their luggage and seats. I clicked on the link provided in email and attempted to input my reservation number and my cousins last name, I received an error. I tried reaching out to the airlines via messenger, email, what’s up app and online chat. Every time they would say we don’t understand what you want here is confirmation email. I clicked on red button (see images below) and would receive same exact message, in response the company said well it’s under the same account I was using, I said that’s the account using to what I got response we cannot help you further. I attempted it few more times, every time receiving the same response. This company does not have phone number or registration desk at the airport, people who are unable to check in 24 hour prior to the flight are left behind. I spent 1000 on tickets and they don’t have a flight to take as the company refuses to troubleshoot their website issues.

✅ Trip Verified | I flew to Paris with my boyfriend and I didn't have my luggage when I arrived in France. I had to rebuy some stuff I needed and started to wear my boyfriend's clothes! On our way back last Saturday, my boyfriend didn't get his luggage. It has been 3 days now and we don't even have the option to speak with someone. Customers service is pretty much no existent. We have been missing our luggage 2 times in 1 trip! This is unacceptable. I will never fly with them ever.

✅ Trip Verified | The low price is absolutely not worth it. Plane was fine. Long delay with missed connections, which is understandable and the staff for the most part did the best they could, but the absolutely abysmal communication and support regarding how we were supposed to get a new flight and the confusion that surrounded it was the worst I've ever encountered on any airline, not even a close contest. Can't meet the bare minimum standard for how an airline should function with regards to communication, clarity, and standards.

✅ Trip Verified | I had never heard of this airline before so I thought let's risk this $395.00 round trip. Just remember this is a budget airline. No Movies, no internet, no inflight service as standard food is available for sale and its limited. The crew onboard are friendly, and the trip Boston to Reykjavik went by fast. This airline runs on time too! I'm 6.2 so the seats are tight but not uncomfortable. I would do this trip and with this airline again.

✅ Trip Verified | What a great airline. Inexpensive tickets, great service, excellent food to purchase on board, and amazingly comfortable seats. Economy leg room was better than United or Delta’s business class. Way beyond my expectation for a discount airline. You just have to realize that you need to pay for carry on and food on board.

✅ Trip Verified | Do not be sucked in by the low prices — nothing was worth the stress of the round trip I took with Play. By the end I had paid nearly an additional $250 for various catches, screw ups, and obstacles from this sin of an airline. This isn’t counting food or drinks — I packed my own — and bought my carry on luggage ahead of time. I flew from Baltimore to Reykjavik and hours before I arrived at the airport I tried several times to check in online. Each time the website was broken and I could not get a digital boarding pass. I arrived at the Baltimore airport, but the counter had closed an entire HOUR before the flight boarded, so there was no one to print a boarding pass and no kiosks. I ended up missing my flight because of this. I did not want to cancel my entire trip, so I paid for another ticket (an additional $110). I measured my suitcase in advance to be sure it fit the airline’s carry on requirements, and boarded my second attempt at getting to Iceland with no problem. Following these catastrophes I arrived at the airport 3 hours early in Reykjavik (KEF) for my return trip. I was told my suitcase (which I had measured and compared with Play’s online standards) was too large to go through security and was told to check it. I went back to the counters and explained the problem, and the attendants informed me I needed to show a negative COVID result to fly. I brought three rapid (antigen) tests with me, which the US accepts for re-entry, and said no problem, I was happy to take one. They said I needed a “certificate,” and apparently the only way to accomplish this was to take a cab to a nearby testing center ($35 round trip and pay for one of their antigen tests (same tests I had) which cost $54. None of this information was available on the airline’s website or any of the emails I received from them. At this point I was cutting it close, and the attendants made me wait another 25 min when I was back before I got my negative result. Finally, I was allowed in line to check my bag. I explained the issue with the carry on again, and that it fit their measurements, but they told me I had to purchase a checked bag instead. ($60) This was an addition to the carry on I had already purchased for this bag ($39) which they did not refund. I made it to the gate by just a few minutes. I cannot recommend visiting Iceland enough, but I would rather swim than take Play airline again.