Philippine Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 870 reviews
5/10
4 star Skytrax Rating
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4/10

Philippine Airlines customer review

(Australia)

SYD-MNL-SYD B777 is quite new and IFE was good enough for a 7-hour flight although the movie channel on MNL-SYD was unavailable for the first two hours. SYD-MNL food was average flight attendant in our cabin section was friendly. MNL-SYD plane actually left on time but staff was rude and abrupt with service. It was more the female staff who looked like they were afraid their make-up would crack if they smiled.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Philippine Airlines customer review

(Philippines)

MNL-SIN return economy. Check in at MNL terminal 2 was slow but moving considering the number of flights departing and the limited ground crew available. Traveling with 3 kids we were allowed to board early Crew on both legs (same ones) very friendly and chatting with passengers and helping with carry on baggage to facilitate boarding. An hour before landing my youngest had severe motion sickness and the flight attendants were quick to help me clean up the mess and freshen the air. Food however was terrible both legs.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Philippine Airlines customer review

(United States)

I had limited expectations for my flight from LAX-Manila. Yes the cabin interior is a bit tired Business seat was not flat food won't blow anyone away and AVOD had limited selections but it wasn't bad. We made the scheduled intermediate stop in Hawaii to add fuel and then another 11 hours to Manila from there. The service was fine and FA's were friendly enough. All in all I would say that it wasn't bad and if you would rather get there a little faster then this is an OK option.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

Philippine Airlines customer review

(Hong Kong)

HKG-MNL Economy class. The flight wasn't delayed (I seem to remember this being a regular occurence at Manila airport). The cabin crew were friendly and no problem when I requested an emergency exit seat. The ticket price was great so no complaints.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Philippine Airlines customer review

(Canada)

YVR-LAS-YVR A340. A lot of legroom and space on A340. Clean restrooms good food choices for the 2.5 hour transborder flights. IFE only showed the airshow. FA's very nice quick service. At YVR the airport displayed the gate area wrong so the ground staff came looking for us instead of using the PA's. Very nice as they lead us to the gate directly.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Philippine Airlines customer review

(Philippines)

MNL-TPE-MNL Used this airline for the 3rd time this year in international flights and more than 5 in domestic flights and the service remained the same. Friendly service from ground staff and cabin crew seat pitch adequate check-in service a breeze inflight entertainment average. The inflight catering is getting more mediocre than before taste sometimes bland and choices limited.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Philippine Airlines customer review

(United States)

Cebu to Boracay RT. Used PAL Express/Airphils. Both flights on a Q300. Very comfortable seats. Flights all left on-time. FAs were very friendly. No food or drinks which was a negative. Not even BOB! Cabin was super warm A/C broke. Overall not bad for a short flight.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

Philippine Airlines customer review

(Nepal)

Kathmandu to Hong Kong. It is the cheapest anyone can have in this route but so are the facilities. The cabin crew are friendly the seats are old and not comfortable there is no entertainment during the flight.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Philippine Airlines customer review

(New Zealand)

SYD-MNL given aisle seat and pretty comfortable on A330. Food wasn't too bad. MNL-MEL nice ground staff bag had 5kgs over allowance on a fully booked flight and was checked in. Onboard food was disappointing.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Philippine Airlines customer review

(Philippines)

Manila to Narita flight on their new 777 good legroom on economy equipped with the latest in flight entertainment personal AVOD. Food was good and they gave ice cream and cakes for dessert. Return flight on older A330 no personal IFE food also good. Cabin crew professional and service was average to good. Overall good value for what you paid for compared to Delta who is operating also on the same route (direct).
Seat TypeEconomy Class
Value For Money 12345
yes