Philippine Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 666 reviews
6/10
4 star Skytrax Rating
Filter Reviews by :
Show
9/10

Philippine Airlines customer review

(Canada)

YVR-LAS-YVR A340. A lot of legroom and space on A340. Clean restrooms good food choices for the 2.5 hour transborder flights. IFE only showed the airshow. FA's very nice quick service. At YVR the airport displayed the gate area wrong so the ground staff came looking for us instead of using the PA's. Very nice as they lead us to the gate directly.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Philippine Airlines customer review

(Philippines)

MNL-TPE-MNL Used this airline for the 3rd time this year in international flights and more than 5 in domestic flights and the service remained the same. Friendly service from ground staff and cabin crew seat pitch adequate check-in service a breeze inflight entertainment average. The inflight catering is getting more mediocre than before taste sometimes bland and choices limited.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Philippine Airlines customer review

(United States)

Cebu to Boracay RT. Used PAL Express/Airphils. Both flights on a Q300. Very comfortable seats. Flights all left on-time. FAs were very friendly. No food or drinks which was a negative. Not even BOB! Cabin was super warm A/C broke. Overall not bad for a short flight.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

Philippine Airlines customer review

(Nepal)

Kathmandu to Hong Kong. It is the cheapest anyone can have in this route but so are the facilities. The cabin crew are friendly the seats are old and not comfortable there is no entertainment during the flight.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Philippine Airlines customer review

(New Zealand)

SYD-MNL given aisle seat and pretty comfortable on A330. Food wasn't too bad. MNL-MEL nice ground staff bag had 5kgs over allowance on a fully booked flight and was checked in. Onboard food was disappointing.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Philippine Airlines customer review

(Philippines)

Manila to Narita flight on their new 777 good legroom on economy equipped with the latest in flight entertainment personal AVOD. Food was good and they gave ice cream and cakes for dessert. Return flight on older A330 no personal IFE food also good. Cabin crew professional and service was average to good. Overall good value for what you paid for compared to Delta who is operating also on the same route (direct).
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Philippine Airlines customer review

(Canada)

MNL-SYD. Check-in swift B777-300ER with a clean interior. Cabin Crew professional attentive to safety and delivered service with a smile. Call bells were promptly answered. The dinner was delicious. Y Class touches included footrests small amenity kit with eye shades newspapers offered USB access at each seat easy to use IFE with great audio and video choices and cabin announcements were kept to a minimum by the crew resulting in minimal disruption for the night flight. The only setback was the cabin temperature which was kept very cold. Would certainly fly PAL again as they provided a friendly service which was value for money.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Philippine Airlines customer review

(United States)

CGY-MNL. Check-in very fast and agent friendly. A319 seats very comfortable legroom aso good. FAs friendly - 4 FAs serving the economy section. Peanuts and cookies served. IFE is drop- down LCDs airshow map then a tv show.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Philippine Airlines customer review

(Philippines)

RUH-MNL. B747-400 is not refurbished interior of aircraft showing its age. Seats are not comfortable overhead bin are shaking inflight entertainment is very poor. FA friendly and professional food excellent. The advantage is direct flight from Riyadh to Manila. I hope PAL will use new aircraft on this route - it should be equipped with better inflight entertainment and comfortable seats.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

Philippine Airlines customer review

KTM-HKG. Food was good service was nice. Cabin crew would promptly attend to you when you buzz them. Ticket was cheap compared to other airlines flying KTM to HKG. All in all would fly again with them if they keep their on-time schedule.
no