Philippine Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 645 reviews
6/10
4 star Skytrax Rating
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8/10

Philippine Airlines customer review

(Philippines)

MNL-ILO-CEB-MNL in economy class. Check-in was fast and efficient. Offered coffee tea juices and some peanuts and biscuits during these short flights which I think reasonably ok. Newer planes and friendly service from the attentive cabin crew.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Philippine Airlines customer review

(United States)

(HGK-MNL) One way business class. Surprising good experience. check in was fast business class lounge was excellent. Plenty of food drinks periodicals. Excellent service in flight. Too bad the little things hurt PAL. Seat was not fully operational. Luggage was the first on the carousel. I have had good experience with PAL in Biz class and will continue to use them into Manila.
Seat TypeBusiness Class
Value For Money 12345
yes
7/10

Philippine Airlines customer review

(United States)

SFO-MNL-SIN businessrefurbished 747-400 with Recaro seats. Service very good. Seats are not proper lie flat). I found it hard to sleep for long periods as I kept sliding down. Food was very good though wine service was odd. I had to select red or white wine before the meal and there didn't seem to be an option to switch between courses. Transfer in Manila was very weird. They weighed my hand luggage and I had to remove my laptop to show that it was under some weight limit (I had no questions or issues in SFO). Manila business class lounge is an utter joke. Mind you SFO lounge is not that much better.
Seat TypeBusiness Class
Value For Money 12345
yes
8/10

Philippine Airlines customer review

(Australia)

MNL-PPS-MNL. A320 outbound clean service friendly - only tea/coffee and nibbles but only one hour flight. US$100 return fare very reasonable. A330 on return also near new and excellent service again.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Philippine Airlines customer review

(United States)

MNL-SFO B747-400 business class had the new interior with new seating carpets and panels. The seats are angled lie flat type but much more comfortable than the old. Service was impeccable. Meals were very good. Only wine choices were red or white. Did not use the personal video as this was a night flight.
Seat TypeBusiness Class
Value For Money 12345
yes
5/10

Philippine Airlines customer review

(United Kingdom)

BKK-MNL-BKK. I usually avoid PAL after a few bad experiences mainly around delays but both flights were one time. Cabin was full both times and meal service was fine with plenty of drinks rounds even in the middle of the night. IFE was broken on my seat both flights but other than that the A320 was modern clean and comfortable. I still prefer the budget airlines for regional routes around Asia. Philippine Airlines are expensive and I'd rather have the money in my pocket than a meal a movie and mabuhay miles.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Philippine Airlines customer review

(United States)

Manila-Kalibo-Manila Business Class. Domestic Business Class check in was quick. Domestic Business Class lounge with attentive waiters. Limited food selection but the soup was very good. My wife and I received attentive service as we were the only passengers in business class. Pre-flight orange juice offered but inflight sandwiches and some fruits was unappetizing. Check in at Kalibo Airport was chaotic although there were only about 50 passengers on the line. Again no priority boarding for business class passengers. Business Class cabin full on this flight. FAs attentive and friendly. Pre-flight orange juice offered. Inflight meal was again a dissapointment. A320 seats in business class for both flights are comfortable but showing their age.
Seat TypeBusiness Class
Value For Money 12345
yes
8/10

Philippine Airlines customer review

(United Kingdom)

BKK-MNL return in Business. In BKK the lounge is Thai Royal Silk which is good quality. A320 new and everything worked including AVOD with a good selection. Business seat similar to US domestic first class - big seat but not much recline. Food was OK and service was attentive and personal no complaints.
Seat TypeBusiness Class
Value For Money 12345
yes
na

Philippine Airlines customer review

(Philippines)

BKK-MNL. Flight crew was lacking. Whilst some were making an effort one was completely unprofessional and was rude. Whatever happened to PAL Smiles and Filipino hospitality? I guess they're only reserved for foreign passengers. Everyone else in Business Class might as well sit in Economy because they get Economy service.
Seat TypeBusiness Class
Value For Money 12345
no
5/10

Philippine Airlines customer review

(Philippines)

Business Class from Manila to Cebu and back. Philippine Airlines utilizes its A330 for the Cebu route making the flight quick and relaxing. Disappointing were the meals in-flight - not as good as it used to be. Good thing they serve their trusty old Arroz Caldo in all their Mabuhay lounges. A well stocked bar free WiFi and reading materials made the wait at these lounges pleasant. Flight attendants remain young for the domestic routes and service was still friendly. PTV's in the A330 need to be replaced as they were all not functioning properly and did not have enough channels to choose from. Lavatories were clean. Arriving at both airports was smooth and Mabuhay Class passengers get their luggage before everyone else.
Seat TypeBusiness Class
Value For Money 12345
yes