Philippine Airlines

✅ Verified Review | Manila to Puerto Princesa. The flight was not delayed, which is good. We boarded on time but we did not take off on time, waiting for about 45 minutes. The seat is good even though it is in Economy. There was a flight snack and drinks. One flight attendant was not that friendly. But the rest are friendly enough.

✅ Verified Review | Manila to Hong Kong with Philippine Airlines. This flight was pretty bad. It was almost a budget airline flight with less leg room and no in-flight entertainment. The food was limited and after an unpleasant terminal experience in Manila I was not at all impressed. The staff were friendly and apologetic but the lack of even a communal inflight movie for an international flight is just not good enough for a national airline.

Brisbane to Manila via Darwin with Philippine Airlines on an A320. Flying such a very small plane on such a relatively long flight meant that there was always a queue for the limited number of toilets. Also it means there is no seat back entertainment, you are forced to view a 10 inch screen that drops from the ceiling 3 seats ahead. Seats were roomy enough and there was adequate leg room even for a larger person like myself. The inflight catering was meager with miniscule portions of barely edible food. The cabin service was appalling. Meals were served in a haphazard fashion, and for some reason we were not offered tea or coffee. I waited until they had finished meal service before ringing the attendant bell and it still took 20 minutes before anyone came. The male crew members were friendly enough however the females had a constant scowl. This is not a budget airline, and the prices they charge should enable them to provide world class service, which they dont! I would recommend anyone considering using Philippine airlines to explore the alternatives.

✅ Verified Review | Singapore to Manila. I have had many issues with Philippines Airlines and avoided them for more than a year. I thought I would give them one more try as the flight times were more suitable for my trip. Flight Retimed, delayed then? No retimed! Departure lounge in Singapore was so small there was not nearly enough seats for the extra hour wait. Little or no communication. Food was awful, seats very cramped and no in flight entertainment for a nearly 4 hour flight. Service staff didn't want to be there not one smile. Aborted landing in Manila, I know this happens and I've experienced it many times but the cockpit should explain this to passengers. Manila Airport is a disgrace. Baggage delivery was extremely slow and when it arrived it had been badly damaged - I waited 3 days for a response, nothing. Return Flight to Singapore I cannot write all the details because I'm still too angry. 3 hour delay, little or no communication - it's a disaster.

Local domestic Philippine Airlines flight from Manila to Busuanga. Flight was not too full so had 2 seats at the rear of the aircraft. Cabin crew are very friendly, efficient and eager to please. Walked around with water from start to finish and the snack service was delivered and cleared up with ease. Baggage claim was quick at all airports.

Flew Philippine Airlines from London to Manila. Comfort: Very narrow and uncomfortable seats which is more suitable for domestic 2-3 hour flights and not for a longhaul London to Manila straight flight. Old domestic flight plane and seat backing was peeling off, leg room terrible. Staff: Flight staff young and unprofessional on inbound journey, did not even offer the supposed Ipads on board for entertainment to anyone on the flight. Staff on flight back to the UK were better experienced, courteous and professional, gave out the iPads on board during the flight and collected before embarking. Food: Terrible and barely any choice at all. I was served a burnt beef dish and they had run out of replacements. The food was not up to international standards, packaged poorly with loose foil covers that looked like it had been opened to check inside, no way near the quality of food served on other international airlines with the same price. Entertainment: The plane is old with very primitive TV screen that comes down from the ceiling with no choice at all, you're stuck with whatever is shown. No way near the entertainment provided in other airlines around the same price, with separate screens each passenger and wide choice of movies, shows, music and games. As a Filipino family (5) based in the UK, we had used 7 other airlines before and we were excited to fly our flag carrier for the first time and promote it to others but we were disappointed. The only benefit was the straight flight with no transfers but for us it was not worth sitting uncomfortably for around 13 hrs with barely any entertainment and poor food choices. It might suit solo travellers who just want to get to their destination quickly. As my son would put it, the only good thing was that we got to our destination. We sincerely hope that things improve to promote tourism in our country but we will probably use another airline next time.

Philippine Airlines flight from Bangkok - Manila and return. Check-in in BKK and MNL was quick and efficient with a decent 30kg Baggage Allowance. Both flights on time which is an improving feature of PAL. Simple, tasty meal with good cabin service. I think there was a movie shown but I didn't watch it. I chose PAL based on price and they're now competitive with Cebu Pacific but with slightly better slot times. The only downside is that if you do decide to change flight dates, you may as well throw the ticket away since the rebooking will cost you almost as much as a one-way ticket. Cebu Pacific are better in this respect.

Sydney to London via Manila. We were running late to our flight and received a call from a PA employee who told us not to rush and that they'd put us on a flight for the next day. When asked if our flight from Sydney would be the same with the connecting flight (from Manila to London) also taken care of we were told 'Yes, relax, and enjoy Sydney for one more day... You're details will be on the system. Just get to check-in for 9 and you'll be good to go.' When I asked for more details about the connecting flight and a confirmation email I was told it really wasn't necessary as everything would be ok. Brilliant, what a great company I thought... We arrived at the airport at 9, went to check-in and nobody knew who we were. We weren't on the system. After a very worrying 5 minutes or so, the lady at the counter told us she could get us on the flight, but once we were in Manila there wouldn't be a connecting flight for another two nights. Brilliant. The lady who had called had essentially told us the opposite. Not knowing a thing about Manila, and not being prepared with this knowledge beforehand, we really weren't in any position to stay there two nights. This was a lot to spring on us. When we told the lady at the counter that this wasn't feasible and that we weren't told this before, we were given little customer service. Just a shrug and a look which said I don't care. I understand we missed our flight, and of course that was very much our fault and nobody else's, but to give us false information was what really caused us more trouble than necessary. Because they decided to lie to us (or withhold information) we were forced to book a different, extortionate flight from the airport's flight centre. Had we known the flight was going to be that way, we could have prepared ourselves for a couple of nights in Manila or taken our time to find a cheaper alternate flight. We maybe could have even saved on the extra accommodation we ended up booking in Sydney. Of course we've had even more of a rigmarole trying to tell this to Philippine Airlines. They don't return emails, when you ring they tell us to go through our 3rd party booker, Skiddoo, who are just as bad and tell us they won't complain on our behalf as the ticket in non-refundable. For me, that's besides the point. We were misinformed and nobody is willing to take responsibility for that. So, if you don't mind an airline with lazy customer service, who don't appreciate paying customers and aren't willing to help them out in their times of need, book with Philippine Airlines because they don't care about anything except your money.

Philippine Airlines from Narita to Manila on an A321 in seats 31A/B. Flight attendants diligent and very amicable way of serving. Flying Economy in a full service airline for example, PAL is as expensive as other airlines in this route, sometimes more expensive yet they are lagging behind - eg. no AVOD, lesser seat width, smaller leg room as it seems that additional seats has been squeezed in on the Economy cabin.

New York to Manila via Vancouver. Bad ground experience and disgusting food. I am a handicap who needed a wheelchair during by outbound flight from New York JFK, Before boarding at the departure counter, the ground stewardess lined us, about one an half dozen, wheel chaired passengers in front of the boarding ramp. For about 45 mins before being taken to the plane, we sat their shivering being exposed to the cold January air because the ramp door was kept open. Only after repeated complaints did the ground steward/stewardess who were busy chatting to each other and playing with their cell phones, notice and attended to fix the problem. The behavior of these young ground crew, to me, was unattentive and unprofessional. Despite the touted reputation of Philippine cuisine, the inflight food was among the worst that I could imagine. One selection was fish ceviche, and it was the only ceviche dish cooked without any hint of sourness or vinegar. A small bread roll came in with the serving. And it came without any butter. One had to ask. The food serve in the second leg of the flight were also unappealing. Sad to say about the flagship airline of my home country. It will not survive the competition, I'm afraid.