Philippine Airlines

Flew from Vancouver to Manila on a Boeing 777. Check in was fast. The crew gave us a warm welcome on boarding the aircraft. The cabin smelt nice and the food tasted good. IFE was present. Although we departed 45 minutes late in Vancouver we arrived on time on Manila. Manila to Kalibo on an A320. Flight was delayed by 30 minutes but it wasn't a problem for me. Then Kalibo to Toronto. Our flight was on time, we were again greeted with a warm welcome on both aircraft. We arrived in Toronto 25 minutes early which is great but since we were too early our gate wasn't ready so we had to sit on the plane for almost 30 minutes. I'm looking forward to flying with Philippine Airlines again in the future.

Manila to Hong Kong. Check-in at Terminal 2 was a breeze. Lounge access (I'm a premier elite member) was almost perfect except for the noisy crowd. Cabin was okay, food was good. Pretty smooth flight. FAs were nice. WI-FI onboard meant I was able to send messages, pictures etc to my family from the flight.

Bangkok to Manila. Transfer at Bangkok Airport was great. Check-in staff helpful and proactive (as I came from an LH flight from Nuremberg and my luggage checked thru to Manila, she found a way to place a priority sticker to my bag as I am a premier elite member). Lounge access was just ok - they're sharing with other airlines thru a private lounge. Food was tasteful and ice cream topped off the meal service.

✅ Verified Review | Ho Chi Minh City to Manila. First of all, we almost missed the check-in. I was 55 min before the scheduled departure time at the check-in counter but the lady at the desk hesitantly check me in. The boarding was punctual. Before the departure, flight attendants offered Philippine newspapers. Seats are generous and the legroom spacious. Onboard service included 2 different meal options. Chicken with Pasta and Pork Curry with Rice. As a starter there was salad and a dessert. Water, soft drinks, juices, tea and coffee were offered. The meal tasted excellent. There were neither IFE nor videoscreens but we were offered the myPAL Player. Just download the APP on your mobile device. If you have done it is possible to watch movies, series and cartoons on your smartphone. Free WiFi is also available onboard. All in all Philippine Airlines provided me a very exquisite journey.

✅ Verified Review | Had a return flight New York to Vancouver delayed not by 20 minutes or an hour but 5.5 hours. The manager would not give a hotel voucher even though our flight was supposed to leave at 12.15am and it didn't leave until 5.30am. But it would have cut into their profit! So the whole plane sat in the airport because the manager said they got news the plane "may" arrive early so we now needed to clear customs by 2.30 am not 3.30 as their paper said! And if we didn't our luggage or perhaps the customer may not be cleared to take off! Then offered a $15 meal voucher but the food was so expensive that a sandwich and a can of pop was $16! Plane was worn and dirty! I will never fly with them again. I have copies of boarding pass, meal receipt, and delayed flight paper. They would not use the word cancel just in case they might have had to refund anyone monies!

✅ Verified Review | Philippine Airlines flight from Manila to Denpasar was simply okay, comfortable despite some moderate turbulence. Flight crew were efficient and friendly. Bad side is that PAL seem to use an a very old aircraft which seem fit for domestic flights. Seats are cramped, worn out and uncomfortable. Inflight entertainment does not function well. Toilets are unmaintained. Budget airline service with a high ticket price.

✅ Verified Review | I had a fantastic experience from London Heathrow to Manila. My first time flying with Philippine Airlines and I was upgraded to business class. The cabin crew where very professional and welcoming. I will certainly be using again and look forward to my return flight.

Flew Brisbane to Manila with Philippine Airlines. Flight was in 2 legs because of stop in Darwin to refuel. Good to be able to stretch your legs in the Darwin departure area but no business lounge access. A320 which did not have space for top-standard long-haul seats but was, nevertheless, reasonably comfortable. Lunch served on the first leg and dinner on the second - good standard. Service was very friendly.

Flight was part of a good-value deal from Brisbane to London. Flat-bed seats with what seemed a huge seat pitch - first-class feel about it. Food and drink were good and the service very friendly. Although a 14-hour flight from Manila to London, time passed quite comfortably. IFE not as extensive as many other carriers. Delayed on taxiway on departure but arrived early and then had to wait for gate. Overall a very positive experience with Philippine Airlines.

✅ Verified Review | Took a flight from JFK to Vancouver that was scheduled for midnight. Ended up spending 5 hours at the JFK airport and departing at 5am - with no notice or explanations whatsoever. On the way back from Vancouver to JFK, our flight ended up getting delayed for more than 2 hours - again with no notice or explanations. PAL knew the flight would be delayed but did not inform customers until they were at the airport. We did not find out that our flight was going to be delayed until we arrived at the airport. There was no email or notification. We were using the same plane as a flight from Vancouver to JFK. This Vancouver flight was delayed for 3 hours, with that in mind, there was no way that our flight could take off in time if the previous flight was delayed. The worst part was that PAL knew about this delay 10 hours ahead of time and did not notify customers. They also did not update flight status. When we got to the airport, all the PAL employees seemed to know about the delay because there was no one working at the counters. PAL told us that the flight would be delayed for 2 hrs so instead of a midnight departure, we would be having a 2am departure. By the time 2am rolled by, we still did not see the plane and there was no explanation from PAL as to when we were supposed to depart and why we were being delayed. From 2am - 5am, we were requested to switch gates and were told 2x that they were experiencing delays. On the way back from Vancouver, we were told the plane was being delayed for 1 hour; however, we ended being delayed for more than 2 hours -- with no explanation. Philippine Airlines seems to not care about it's passengers at all. After some research, we saw that this JFK to Vancouver flight had been on time for about 40% of the time for the past few months or so. With that statistic, redo your schedule or tell your customers about it. PAL would rather post unrealistic departure times than to change their schedules.