Philippine Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 908 reviews
5/10
4 star Skytrax Rating
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1/10

"No explanation given"

(United Kingdom)

Verified Review | Flight PR720 from Manila to London on 11th March 2017 was cancelled. An announcement was made an hour before our scheduled boarding at 1130. No explanation given with regard to the cancellation. I waited in a queue for three hours before I eventually got my bags. The wonderful staff are as confused as the passengers! There were 85 of us who were provided accommodation at Century Park Hotel. Majority said they would never fly with PAL again; that includes myself. The flight back on 12th March was also delayed!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManila to London
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not a competitive service"

(Japan)

Verified Review | Business Class in the A330 that Philippine Airlines flies to/from Manila and Tokyo Narita is not a competitive service. Food choices are limited and often many passengers have no choice other than the Japanese set because PAL never seems to have sufficient Western sets on-board to meet demand. There is no seatback IFE, although the flight-attendants offer an iPad that connects to PAL's WiFi IFE. The problem with trying to hold an iPad for a 120 minute movie are obvious, especially during the meal service. The seats provide the opposite (literally, as they are arranged 2-2-2 in a reverse herringbone configuration) of the privacy expected in modern Business Class, with the adjacent passenger having a wonderful across your laptop screen. Worse, PAL has developed a habit, maybe because Filipinos are not accustomed to true airline quality and thus don't complain, of selling tickets and then changing the schedule or aircraft type weeks before the flight. Accordingly, I was just informed that my Business Class return to Tokyo on March 15 is now downgraded to Economy because PAL decided to replace the 2-class A330 with a single-class version! Worse, PAL has no intention of making any reparation to me because Philippines law apparently doesn't require them to!
AircraftA330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteTokyo Narita to Manila
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"hospitality and kindness"

(Philippines)

Verified Review | Manila to Singapore return, and flights on time. Not so fancy cabin like other Asian Airlines but the hospitality and kindness of the crew suffices it. Not much to expect with the food is enough for a 3.5 hour flight. Cabin is clean and toilet is clean. PAL is offering myPAL so make sure to download it before you board and don't your earphone. They are generous with news papers in case you forgot to download myPAL before boarding.
AircraftA321-200
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteManila to Singapore
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"saw an opportunity to help"

(United States)

Verified Review | Ho Chi Minh City to Vancouver via Manila. When I got to the security checkin I realized my 2500 dollar camera was left in the taxi. I basically kissed it goodbye, and tried borrowing a phone from the customer service woman who called the hotel just in case I had left it there. I made peace with it and figured I'd call the taxi company when I got home. At the gate the same woman who lent me her phone asked me about it again. The station manager overheard and asked to help. In the end, he called the taxi company, found the camera, and is now arranging to send it to their office in Vancouver. I'm blown away as this was not his problem, he just saw an opportunity to help. Very grateful for the goodness of him as well as the taxi company. Philippine Airlines is a very high quality airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHo Chi Minh City to Vancouver via Manila
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"airline I would recommend"

(Philippines)

Verified Review | New York city to Manila via Vancouver. Philippine Airlines is an airline I would recommend because it has a great service and the cabin is clean. The Lavatory is well sanitized and the WiFi is better than other airlines. The cabin crew is accommodating and very helpful. The food and beverages were great. All in all, a great airline.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York to Manila via Vancouver
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"it's a great airline indeed"

(Philippines)

Verified Review | Manila to New York JFK via Vancouver with Philippine Airlines. The seat is great, it has enough legroom and the entertainment was great. The food is delicious and generous. Cabin crew was kind and very hospitable. The Boeing 777-300ER is huge and cabin is clean. So all in all it's a great airline indeed.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManila to New York via Vancouver
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"seat comfort is average"

(Philippines)

Verified Review | Manila to Bangkok return. The travel experience on Philippines Airlines is generally pleasant. Check-in at airport was fast and efficient. However, airport facilities need to be upgraded as the terminal seemed to be in it's full capacity leaving very little sitting room for transit time and few eating and shopping choices at the departure area. Flight is generally good. Staff seems to be better trained and more efficient now without sacrificing their warmth in service. Biggest improvement is the food they served; taste and portioning has vastly improved compared to the last time I took a short-haul PR economy flight last year. Seat comfort is average mainly due to quite a tight legroom compared to other airlines. I had no issues with the seat itself considering it being just a short flight. Flight was on-time in both cases and baggage claim was prompt and efficient. The extra 30-50USD you pay compared to local budget airline competitors and the 30-50USD you save compared to other regional Asian carriers is worth it. Philippine Airlines is a good choice for short to medium haul flights and I would not hesitate booking with this airline again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManila to Bangkok
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"food tastes great "

(Philippines)

Verified Review | Bangkok to Manila. Priority boarding was implemented (I am premier elite member). Pretty new plane, food tastes great and ice cream was ok. Flight purser was great, she asked for comments from me regarding various products. MyPAL player had a good selection of movies. Flight instructor was present since all but 2 FAs were new.
AircraftA321
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBangkok to Manila
Date FlownFebruary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"seats are old"

(United States)

Verified Review | Manila to Bacolod with Philippine Airlines. Late all the time, they need to refurbished the aircraft interior - especially the seats. In fairness the sandwich they served is very good. The safety video was fantastic. But my concern is that they need to change the interior.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManila to Bacolod
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"quite a nice flight"

(Australia)

Verified Review | Manila to Hong Kong. Quite a nice flight. Small aircraft with a large cabin that still had a new feeling. Plush leather seats. Meals were very tasty and generous. Cabin crew were very friendly. PAL inflight is usually amongst the best. I liked the fact that PAL has a dedicated souvenir desk in the PAL terminal. However it would be nice if their online ticket portal was more functional as it is only accessible 24 hours in advance. I was not able to login to the wifi but getting a free local sim card with a reliable network was delightful.
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManila to Hong Kong
Date FlownJanuary 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes