Philippine Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 680 reviews
6/10
4 star Skytrax Rating
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8/10

"cabin was clean and comfortable"

(United Arab Emirates)

Trip Verified | Dubai to Manila with Philippine Airlines. I loved the inflight service, the cabin crews were very helpful. With the price for the business class, worth it. The cabin was clean and comfortable.
AircraftA330-343
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteDubai to Manila
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"So much inconvenience"

(Philippines)

Trip Verified | Cebu to Manila. Last flight at 11:45pm was delayed until 2AM. And yet the airline did not even send us a message of this delay. So much inconvenience including those who was supposed to fetch me in Manila. Worst, when I asked for coffee while waiting, they said that the delay must be 3hrs before they can give coffee. Lack of consideration. That kind of policy should not be observed during wee hours!
AircraftA321-200
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCebu to Manila
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

"legroom is a bit tight"

(Philippines)

Trip Verified | Xiamen to Manila. Boarding was fast with the check-in crew able to assist us well. The plane was clean but I feel the legroom is a bit tight in economy. The plane has no personal screens but the aircraft is equipped with mobile IFE with a variety of movies to choose from and has a playlist that is outdated. The aircraft has WiFI and passengers get free 100mb for the flight - the connection was fast. A hot meal was served considering its only a 2-hour flight! Bathrooms are well maintained. I find some FA lacking some enthusiasm when serving, maybe because its an afternoon flight with evening arrival.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteXiamen to Manila
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

Philippine Airlines customer review

(United Kingdom)

Not Verified | Bangkok to London to via Manila. Terminal 2 international is an absolute dump. Philippine Airlines is one of the most improved airlines apparently, however, their terminal had a lot to be desired. Facilities are totally dated and inadequate for the number of passengers. There are not enough food outlets or toilets and it just saps the energy out of you trying to negotiate the place. It's a very small zoo, to be honest! The saving grace is the terminal transfer bus and free wifi. Prices are quadruple what you'd pay outside. The aircraft I flew on (A321NEO) is very nice, comfortable, spacious with screen back TVs. The flight crew were professional, average and I thought they'd be super friendly and show visibly to passengers that enjoy what they do, the Filipino way. Everything just seemed kind of robotic and lacking a bit of heart and humanity. The food on PAL is disgusting. It seriously needs some attention to detail and flavour. All meals were horrible and honestly, it was the worst food I've ever had on an airline. I'm not sure I'll fly with them again as competitors fly from Terminal 3 which is a lot better (excellent food court) in my opinion.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to London via Manila
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"lack of customer care"

(Australia)

Trip Verified | Brisbane to Manila. Philippine Airlines Facebook account was very helpful and quick to respond to my incident complaint. However, they are slow/unresponsive to getting back on the feedback of the incident. I filed the complaint towards the end of June and have yet to hear back from the corresponding offices in Manila. I am upset at the lack of customer care.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBrisbane to Manila
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"it was a good flight"

(Saudi Arabia)

Trip Verified | Legazpi to Riyadh Via Manila. Check-in at Legazpi airport is always a breeze compare to Manila. Both flights left on-time and arrived ahead of schedule, especially the MNL-RUH flight where we arrived one hour ahead of schedule. Food was plentiful though I was only left with chicken option since I was seating at the back. This didn't bother me though since I prefer chicken over beef. Crew were cheerful and smiling. All in all it was a good flight.
AircraftA321 / A330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLegazpi to Riyadh via Manila
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"Transfer spoiled the trip"

(Singapore)

Trip Verified | Singapore to Vancouver via Manila. Transfer between terminal spoiled the trip 1. When stopover at Manila airport for the connecting flight. Airport staff took away the passport and boarding pass, and we had to stay in the waiting area to wait for them to call our name to board the bus to another terminal. On the way to Vancouver, I waited about 30 min and back to Singapore, waited for more than an hour. All the time the passport and boarding keep by airport staff. Till enough passengers, then call name one by one and follow the staff to go to take the transfer bus to other terminal. By then we get back our passport and boarding pass. According to the staff, it’s the procedure that everyone has to follow. It’s make the transit time more than an hour especially as I’m the first to reach the transit counter 2. Although the service is ok as per normal, but the stewardess accidentally hit my cup and the water pour on me, not once but twice. She is very nice and keeps on apologizing, I'm not blaming her, but Wearing my wet thick jeans throughout the whole journey is very uncomfortable. Suggest airline to provide spare clothes for loan. 3. After changed seat due to the seat is wet, the remote control is not working for the new seat, the top light can’t go on. Although they offer to change seat again, I gave up. Suggest airline should check the system before boarding 4. The app is not working for a flight booked before March 19, makes it difficult to manage booking that I booked last November. Hotline difficult to get through too. If I have chance to take PAL again, hope to have a better experience
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteSingapore to Vancouver via Manila
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"a secondary security check"

(United States)

Trip Verified | Manila to New York. Terrible customer service. After going through airport security check twice before boarding the plane they brought out a secondary security check. If you bought any liquids get ready to throw them out. I understand liquids are not allowed but once you go through security and buy something from the airport market you should be allowed to drink it.The employees at the desk said it’s policy.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManila to New York
Date FlownAugust 2019
Ground Service 12345
Value For Money 12345
no
8/10

"definitely fly with PAL again"

(United Kingdom)

Not Verified | London to Manila. I really enjoyed the flight. Very good improvement from when I flew with PAL in 2016 with their A340 which wasn’t as good as the A350. Flight attendants were kind and caring, seat was very comfortable and the food was quite good. IFE had a good selection of movies, but there needs to be more choices of music such as the latest songs or charts, and WiFi also wasn’t working. Overall, very good service, and I will definitely fly with PAL again.
AircraftA350
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Manila
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Our luggage was not loaded"

(South Korea)

Trip Verified | Manila to Toronto. The plane was fully boarded by the time for take off (16:55 local time). However, the plane sat at the gate for about an hour. Twice the pilot made an announcement that the delay was because of cargo being loaded. After an hour the plane finally took off. Upon landing in Toronto (YYZ) a flight attendant read off the names of about 15-20 people and advised them to "see an agent". As my name was called, I asked a flight attendant about this when I disembarked. She didn't give me any more information and just said to see an agent. I waited at the baggage carousel to get my luggage for a while and then I heard the same announcement of people's names. They asked us to go to the baggage desk. There were forms already filled out with all of our names and baggage info. Our luggage was not loaded at Manila and would be delayed. The reason was that the weight of cargo was exceeded. Philippines Air staff have been completely unhelpful in resolving my issue. It has been almost 2 days and I still have no news about my luggage.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManila to Toronto
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no