Philippine Airlines

✅ Trip Verified |   I have to commend the ground staff who helped us made into our flight to Taipei with only about one hour to do terminal change from T2 to T1, Immigration procedures, etc. Though it wasn’t our fault as it was PR who delayed flight from BIA. We only had total of three days holiday in Taiwan so missing a flight means losing a lot from our itiniraries. But with PR’s helpful ground staff we made it to Taipe on time and as per our itinerary. Kudus PAL!

✅ Trip Verified | I celebrated my 40th Birthday in the Philippines and because of this special day I opted to spend a lot on Business class. Unfortunately their business class was absolutely terrible. While the food was mediocre the real issue was my seat. The seat was broken and if you tried to recline the bottom half that holds your legs up would collapse making your back bend and therefore making it impossible to recline. I basically had an economy seat. After, I reached out to the airline over 8 times, literally. Every single time I was promised by a manager that someone would reach out to me but it only happened on after the 8th attempt. Fast forward, the only thing they offered me was miles and no monetary refund.

✅ Trip Verified | Sat in Business Class seat 5H and my wife in 5G. Seat setting buttons were not working the entire flight. Media centre did not work for the first 3 hours of the flight after which we were asked to connect our phones to the onboard media wifi and watch movies or listen to music on our phones. Imagine doing this for a 16 hour flight. The air-hostesses were inattentive and indifferent and did not have the charisma or class to offer a Premium class service. The inflight Chief Purser Mr Eric Mariano told us the non-functioning seat buttons problem was an ongoing issue with his airline and even though their staff had made numerous complaint reports of the seats not functioning, the airline had stubbornly not repaired them. I did receive an email from their Customer Service rep who wasn't even reading my emails but just responding with the same standard reply (4 times). I hope Captain Stanley K Ng reads this feedback about how badly his airline is doing and what we the people who pay to fly on it think.

Not Verified |   So cool having both the window and aisle seat config in my business class pod from Vancouver to Manila. Attendants were very friendly and encouraging to try Filipino food for the first time. Had a great flight

✅ Trip Verified | We booked our flight four months out, the week before flying Philippine Airlines cancelled the flight and rescheduled to the next day so we had to change connecting flights, accommodation and boat transfers which we were not compensated just lots of sorry and refer to website. Got on the rescheduled plane, seven hour flight with NO access to entertainment due to age of the plane, meaning zero screens. Had we been notified we could have downloaded movies for the flight but non disclosure is a specialty with this airline. The staff just told everyone to close the shutters on a day flight so people would fall asleep. We are travelling with a group will never fly this airline again. They really have no respect for customers all about $.

✅ Trip Verified | We've received absolutely terrible service from Philippine Airlines and definitely will not book with them again. We booked flights from London - Manila with them for a large wedding party of 9 people. Having had the flights booked for 18 months, Philippine Airlines cancelled the flight just a few weeks before we were due to fly. It was such a huge problem for us, as this flight cancellation jeopardised our entire wedding. After contacting our booking agents, several alternative flights were suggested to Philippine Airlines, all of which were declined by the airline with no reason given. After several back and forths with this, I contacted Philippine Airlines directly. This led to a long-winded episode of explaining and re-explaining the problem to a host of uninterested customer service agents, eventually taking up over 5 hours of my time on phone calls. Each of the alternative flights were declined for a variety of unconvincing reasons, which I suspect masked the real reason that the airline would lose money actually providing the service that we paid them for. Eventually we were forced to refund the flights and rebook with another airline, losing out on literally thousands on pounds due to the increased costs between when we booked and when Philippine Airlines cancelled the flight at the last minute. I'm now going through the process of claiming compensation from Philippine Airlines, to which they have stopped answering e-mails. Phoning is also difficult, as it's always being referred to "another department" who, as customers, we cannot contact directly. Booking with this airline is a huge risk, so please consider other options before making your booking. Learn from our mistakes.

✅ Trip Verified | Overall we had a great experience with PAL. The lounge in Manila seems pretty new and they have a good selection of food that tastes great as well. Besides that the ground staff at Manila is absolutely horrible and super rude. In contrast to the ground staff PAL has one of the best cabin crews out there. Extremely kind and professional all the time and they were all checking on us multiple times. I think I never had such a great cabin crew before. The seats were great and we were able to sleep throughout the whole flight. Furthermore the IFE is pretty solid and they have a great selection of movies. The only thing that didn’t work was the wifi even though the aircraft was equipped with it, but it didn’t really matter to us. Furthermore the food was not the best, maybe because we ordered a special meal, but at least in Business Class you would think it it’s at least decent. Otherwise the value for money was unbeatable, and we wanted to sleep during the flight anyways, so the food wasn’t a big issue. If PAL wants to improve something they really sound work to train their ground staff to be nice and maybe improve their vegan meals (It doesn’t need to be something special, but at least make it taste good.)

Not Verified | My partner and I flew from Sydney, Australia to Manila and then on to Boracay. In the 4 total trips, we paid extra to reserve our seats, months in advance. On every flight our seats were changed and we had to pay to change our seats. On the Sydney to Manila and Manila to Sydney flights which are 6 hour + flights, we had no screens so could not watch anything. This is really disappointing in 2024 for a long haul flight. Leg room was poor. Food was average. No charging ports for devices. Staff were friendly. We will try and use another airline in the future.

✅ Trip Verified | Flight and cabin crew services were excellent. Despite this, I will not be using Philippine airlines again in future. Main reason being that they wanted $70 USD for an exit row seat (for my flights, with 4 legs, this would have totaled $280 USD, almost as much as the price of the ticket. I'm not sure what airlines seem to be doing with their seats at the moment, but the bases of most of the seats lately have been very hard and uncomfortable. My decision not to use Philippine Airlines again in future was also influenced by my experiences at Manila airport.

✅ Trip Verified | In our quest to challenge preconceptions about Philippine Airlines, our anticipation for a memorable flight was marred by a cascade of inconveniences. The abrupt cancellation of our original flight, flight delays, damaged amenities, and a dated hotel experience left us questioning the efficacy of our choice. Despite glimpses of effort in customer service, the overall experience failed to align with the standards we have come to expect from our previous business-class ventures with other airlines.