✅ Trip Verified
| Manila to New York. I don't normally fly this route, as I live closer to Clark in the Philippines and closer to Boston in the United States. I originally had plans in New York this time though, so I had an excuse to try this route. Unfortunately, our plane was 35 minutes late to arrive at our gate in Manila. Gate staff asked people to volunteer to check luggage as the flight was supposedly fully booked. However, upon boarding, I found that there were many seats which were never occupied. Otherwise, the gate staff handled the boarding professionally given the late arrival of the plane. We would have made up for some lost time if it were not for delays for taking off. On board the aircraft, the seats were comfortable. I was particularly pleased I was able to fit my small traveling bag in the seatback pocket in front of me. (That doesn't always happen.) An adequate amenities kit was provided. I found the safety video shown to be quite touching--and very Pinoy. As for the food, I was honestly surprised by how creative some of the meals offered were. (The food I have had on Philippine Airlines in the past was usually good, but simpler.) We were served two full meals and a "hot snack," which was basically like a full meal without the standard salad and roll. It was just the right amount of food for the flight--not too little, and not too much. I was a bit disappointed at first that the flight attendants did not come through the cabin offering water and/or juice between services, but I later realized it was a good thing in that I felt no pressure to accept such drinks. I did, however, get very thirsty at one point and pressed the call button. A flight attendant arrived, already carrying a cup of water for me. Impressive! One thing I do not understand, however, is why there is no pineapple juice available. I mean, pineapple juice is found pretty much anywhere in the Philippines. And if Philippine Airlines took a walk on the wild side and offered something like Del Monte Pineapple-Blueberry juice, then the airline could gain a cult following over it, like Jet Blue's serving blue potato chips on their flights in the United States. It would be something that stands out. Perhaps the biggest issue I found with this flight was the entertainment system. While I appreciate that individual seatback monitors were available, there were three big issues. One was that the system had to be rebooted in the middle of the flight and was stalling repeatedly before that reboot happened. The second was that there appeared not to be any games available. The third was a lack of subtitles for films. It seems odd that the Korean and Chinese films did not have subtitles in English or Tagalog. Even for films in English, I know that many Filipinos would appreciate subtitles in English, as the subtitles make it easier for them to understand the film. Lastly, the price for my round-trip ticket was typical of Philippine Airlines: not really expensive, but also not cheap. This is one area where Philippine Airlines could improve. Overall, I enjoyed my flight and am looking forward to my return flight. Salamat, Philippine Airlines, and congratulations on your new 4 Star Ranking!