"To this day no refund"
2 reviews Adrian Lau (United Kingdom)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Brisbane to Manila |
Date Flown | July 2023 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
28th November 2023 : Philippine Airlines response
Hi, Adrian. We sincerely apologize for the inconvenience caused due to the cancellation of your wife's flight and the delay in processing the refund. We regret the frustration and inconvenience this situation has caused. Please accept our apologies for the lack of communication regarding the rescheduling attempts. We understand the importance of swift actions, especially with connecting flights, and we are truly sorry for any distress this may have caused. We are looking into the matter further to determine what happened during this process and to rectify the situation promptly. We value your feedback and want to assure you that this does not reflect our standard service quality. Rest assured, we are taking immediate steps to address this issue and ensure that such instances do not occur in the future. For immediate assistance, you may head on over to our PAL Help Desk, for our servicing team to further assistance on your refund concern. PAL Help Desk: https://pal.my.site.com/s/
"the worst experience"
Bavand Hamidi (United States)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Los Angeles to Denpasar via Manila |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
20th November 2023 : Philippine Airlines response
Hi, Bavand. We're genuinely sorry for the distressing experience you've encountered regarding your recent flight with us. We understand how frustrating it must have been to face multiple flight changes and to receive conflicting information regarding your upgrade request. It's disheartening to learn that our customer service fell short of providing the assistance and clarity you deserved during such circumstances. Please accept our sincere apologies for any inconvenience caused. Your feedback is crucial to us, and we deeply regret that your experience with us was far from satisfactory. To assist you further and address your concerns adequately, we kindly encourage you to reach out to our PAL Help Page: https://pal.my.site.com/s/. Our dedicated team will ensure that your case is thoroughly reviewed and resolved with the utmost care. Once again, we apologize for the inconvenience you faced and appreciate your understanding. We value your patronage and hope to restore your trust in our service in the future.
"female flight attendants were rude"
Larissa Gomes (Australia)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Brisbane to Manila |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
19th November 2023 : Philippine Airlines response
Hi, Larissa. We're genuinely sorry to hear about your series of disappointing experiences during your flights with us. It's truly disheartening to know that our services fell short of your expectations. Please accept our sincerest apologies for the inconvenience and discomfort you encountered. Regarding the window shades, we sincerely apologize if the staff's action to close them caused inconvenience. Keeping window shades open during takeoff and landing is a standard practice across the airline industry for safety reasons. However, we understand your desire for a view or to read during the flight and we regret any misunderstanding that arose. The situations you've described are not reflective of the level of service we strive to provide. We're deeply concerned about the incidents you've mentioned and will investigate them thoroughly to prevent such instances from occurring again in the future. We understand that delays and changes can be incredibly frustrating, especially with the impact on your comfort and plans. Rest assured, we're constantly working on improving our operational efficiency to minimize such occurrences. For any further concerns or feedback, we encourage you to reach out to our PAL Help Page, where our team will be ready to assist and address any unresolved issues. Kindly click this link to proceed: https://pal.my.site.com/s/. We genuinely value your feedback, and we hope you'll give us another chance to make things right in the future.
"Not worth the money"
Rodrick Brockett (United States)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Manila to Taiwan |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
14th November 2023 : Philippine Airlines response
Hello, Rodrick. Our apologies for the challenges you faced during your recent flight, and we deeply regret that your overall experience with our services was not up to the standards we strive to maintain. Recognizing the significance of inflight entertainment and diverse meal options, particularly on international flights, we acknowledge that we did not meet your expectations in these areas. Your feedback is invaluable to us, and we are committed to thoroughly reviewing the issues you raised to identify opportunities for improvement. We take note of your concerns regarding the dinner option, inflight entertainment, and the limited drink service, and we are dedicated to implementing enhancements to ensure a more enjoyable passenger experience. We appreciate your patience and understanding as we address these matters. To better understand and address your specific concerns, we encourage you to share additional details about your experience by reaching out to us at [email protected]. Your insights will be instrumental in guiding us to take appropriate measures and prevent similar issues in the future. Once again, we apologize for any inconvenience caused and hope for the opportunity to welcome you aboard again, providing you with a significantly improved travel experience. Thank you for bringing this matter to our attention, and we look forward to the possibility of restoring your trust in our services.
"Never flying with them again"
Mai Pen (Spain)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Barcelona to Manila via Hong Kong |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
28th October 2023 : Philippine Airlines response
Hi, Mai. We're deeply sorry to hear about the frustrating experience you had during your recent flight with us. The last-minute flight cancellation, financial loss, and lengthy delay you encountered are not the standards we aim to provide, and we understand your disappointment. Your feedback is crucial to us, and we want to address your concerns more effectively. To do so, we kindly ask you to get in touch with us via our official channels. By reaching out to us, you'll enable our team to conduct a thorough assessment of your situation, and we can work towards a more suitable resolution that reflects the inconveniences you faced. We genuinely care about our passengers' experiences and aim to provide better service. We appreciate your feedback, as it helps us identify areas for improvement and enhance your future travel with us. Thank you for sharing your concerns, and we look forward to assisting you further through our official channels.
"our journey was seamless"
N Horton (Indonesia)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Busuanga to Bali via Manila |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
27th October 2023 : Philippine Airlines response
Hi, N! Thank you for sharing your journey with us and for taking the time to leave your valuable feedback. We truly appreciate your kind words and the opportunity to address your experience. We're delighted to hear that your journey from booking to check-in to travel was seamless. Your positive feedback regarding our website's user-friendliness, the cost-saving benefits of multi-trip bookings, and the additional baggage allowance is encouraging. We understand the importance of keeping our passengers informed, and we aim to provide a smooth travel experience, even when minor changes are necessary. We're thrilled to hear that your flights were punctual, and our check-in staff were professional and polite. We also appreciate your recognition of the free upgrades, especially at Cebu, and we're glad you enjoyed the lounge access. Your recommendation means a lot to us. We strive to deliver excellent service and create memorable journeys for our passengers. We do take your feedback about the food quality seriously. We continuously work on enhancing our in-flight offerings, and your comments will certainly aid us in improving this aspect of our service. Once again, thank you for choosing Philippine Airlines, and we look forward to welcoming you on board again in the future. Should you have any more feedback or need further assistance, please do not hesitate to get in touch with us. Safe travels, and warm regards!
“do not trust PAL after our experience”
1 reviews Jeremy Dwyer (Australia)
Aircraft | A321 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Australia to Japan via Manila |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
18th October 2023 : Philippine Airlines response
Hi, Jeremy. We sincerely apologize for the unfortunate experience you had during your return journey with us. Your concerns are completely understandable, and we deeply regret the inconvenience you encountered due to flight delays and cancellations. It's disheartening to hear that your travel experience didn't meet your expectations, and we understand your frustration. We've received your feedback about the compensation offered, and we apologize for any dissatisfaction it may have caused. We genuinely value your feedback, and we'd like to make things right. Since you've already filed your correspondence regarding this matter, we kindly ask you to continue the communication through that channel. This will ensure that our handling office is notified of your decision and can provide further assistance as needed. Once again, we apologize for the disruptions you experienced during your travel and appreciate your patience. Your trust is important to us, and we hope to have the opportunity to regain your confidence in the future. Thank you for bringing this to our attention.
"never use this airline again"
Neville Boyle (Australia)
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Brisbane to Japan via Manila |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
17th October 2023 : Philippine Airlines response
Hi, Neville. We sincerely apologize for the difficulties you encountered during your recent flights with us. It's disheartening to hear about the delays and seating changes that caused you to miss part of your tour. We understand the frustration this must have caused, and we deeply regret the inconvenience you've had to endure. Additionally, the issue with your damaged suitcase is truly regrettable. We apologize for the inconvenience this has caused. Our team is dedicated to ensuring the safety of your belongings, and it's disappointing that we fell short in this regard. Your feedback is vital to us, and we're committed to making things right. To address your concerns effectively, we kindly ask you to send us a message via our Official Channels. This will enable us to conduct a thorough investigation and provide you with the assistance you deserve. Please know that your comfort and satisfaction are important to us, and we hope to have the opportunity to regain your trust in the future. Thank you for bringing these matters to our attention, and we look forward to assisting you further.
“Awful seat, awful food”
Giovanee Pribady (Indonesia)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Kansai to Jakarta via Manila |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
17th October 2023 : Philippine Airlines response
Hi, Giovanee. We're genuinely sorry to hear about your disappointing experience during your flights to and from Osaka. We understand how frustrating it can be to face delays and encounter discomfort during your journey. Your feedback is essential to us, and we sincerely apologize for falling short of your expectations. We would like to learn more about your concerns and make amends. Kindly reach out to us through our social media channels, and our team will be there to assist you further. Your satisfaction is important to us, and we're committed to addressing your issues and improving our services. Thank you for bringing this to our attention, and we hope to connect with you soon to ensure a more positive experience.
"a lack of honest communication"
A Valden (Australia)
Aircraft | A320 / A330-200 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Kuala Lumpur to Brisbane via Manila |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
15th October 2023 : Philippine Airlines response
Hello, A. We extend our sincerest apologies for the inconveniences and challenges you experienced during your recent journey with us. We deeply appreciate your feedback as it allows us to address these concerns and enhance our services. We are pleased to hear that your initial experience at Kuala Lumpur International Airport went smoothly. However, we regret the confusion surrounding your second boarding pass. Reviewing our communication processes to prevent future issues is a priority. We appreciate your feedback on your flight to Manila, and we're pleased to hear that the service and food were satisfactory. Your comfort is our top priority, and we apologize for the inconvenience caused by the lack of lie-flat beds on the A320 aircraft. We continuously strive to improve our fleet and services. Regrettably, the misinformation and seat changes at the transfer desk in Manila caused significant inconvenience. We understand that transparency in such situations is essential. Rest assured, we will investigate the recurrence of similar issues and take steps to improve communication. Your understanding of the challenges at the airport is appreciated. We continue to strive for the best service possible within those constraints. Your feedback on food and the crew's attitude is noted for improvement. We will learn from your feedback and take immediate steps to ensure better communication, transparency, and a more comfortable journey in the future. Your continued support is vital to us, and we hope to have the opportunity to restore your faith in our services on your upcoming flights in February.