Philippine Airlines

✅ Trip Verified | Miserable experience: very expensive, online booking guides you to purchase 20kg allowance when it is included already. Asked for refund, no help. Never again

Not Verified | Manila to Riyadh Business Class on Philippine Airlines is a great value for money. Service was good. FAs welcoming at did great making sure everyone was having a great flight. I cannot find fault on this flight considering the price I paid. Flight left Manila a bit delayed yet arrived in Riyadh one hour early.

✅ Trip Verified | Considering it is a supposed to be a national full service airline, it really feels behind. Several times during our vacation they would have delays or misrepresent them by having technical landings, only informing us days before our flight with no service or compensation of course. Cabins themselves are quite cold and uncomfortable, again not usually an issue for budget carriers but this is supposed to be a national airline. Two bright spots would be that the in flight staff really try their best and the routes from MNL to the United States are by far the cheapest available.

Not Verified | Not very impressed and find it hard to understand how this airline has a four star rating. Seats were quite good, but service lacking. Lounge in Manila small and not adequate. On the plus side, flights on time and plane quite new. Fare cheap compared to others.

✅ Trip Verified | Based on my experience and that of my colleagues’, I strongly advise everyone to avoid Philippine Airlines when flying from Singapore to Manila, especially during the evening. Aside from delays due to Manila airport congestion, the check in counter staff in Singapore Changi Airport won’t help you if you wish to take an earlier flight. They would outright tell you to go to the ticket office in downtown Singapore. It’s such a hassle, if you’re already at the airport and the check in for the earlier flight is almost closing. They didn’t even bother to take a look at my ticket. I was so frustrated that no policy for go-shows was put in place, but still in the end, I thank Amanda, one of the handling agents, for her candour because according to her, without assurances from the ticket office or anyone from Philippine Airlines, she might be liable for penalties in case they bumped me to an earlier flight for free. Sadly, my PR512 flight which was scheduled at 19.05, was delayed for almost 3 hours, without any compensation. I’m never flying Philippine Airlines from Singapore to Manila ever again.

✅ Trip Verified | It's been my first time going back to the Philippines after the pandemic and I had a great time not until I had to go back to the US. My flight was scheduled at 11pm and I got to the airport at around 4pm since you'll never know how bad the traffic is and I was concerned about how long the line is at the bag drop area. At around 5pm, I had completed the carry on screening at the immigration area, so obviously next step is to head to your assigned gate. Upon reaching our gate, it surprised me a little bit because there's another screening before I can finally enter my gate (screening area was literally right next to the it). Made me think like "okay it's fine that they are taking security seriously" but at the same time, it's ridiculous! No structure at all. No priority lane for senior/handicap/pregnant people). Only 1 line for everyone. On top of that, when you want to use the restroom, which is literally behind your assigned gate but apparently not part of any gate, you have to "exit your gate". Of course, when you wanna enter the gate again, you have to go through that BS screening process. Imagine if you have medical condition that's not visible, like diabetes or bladder condition, and you had to go to the bathroom every single time. Sure you can ask for assistance but staff at NAIA terminal 1, also Philippine Airlines staff, are not approachable. Discrimination among their co-Filipinos are apparent. Staff were very friendly and considerate with foreigners. Since I was at the airport very early, I had to have water and food. Which is reasonable I think. Apparently, for Philippine Airlines, it wasn't. Since my family and I are at the gate, we were thinking, it was okay to bring in food. We also asked a staff who assisted a person in a wheelchair if it was okay to bring food "inside the gate" and we were told it was "okay". My boyfriend and I got my family food, coffee, and water but when we got back to the gate screening area we were told that drinks/liquid are not allowed. This made me furious! It's not as if drinks are at the airport airport are cheap. Employees also are implying that we toss what we just bought! Very ridiculous. Signs should have been a must. Anyway, as a work around, we went to the area where we can eat and drink (outside the "gate"). As my boyfriend and I are finishing the food/drinks, Philippine Airlines staff were pressuring us to go to the screening area even though they see that we are still eating and trying to eat as fast as we can, threatening that if we don't cooperate, they won't let us board the plane. Staff are very rude, instead of guiding passengers about the rules and regulation of the place, they make the customers lives awful! It's 2023 and things need to change. It's very sad to see that the country's biggest airline treats it's customer this way.

✅ Trip Verified | At first when you check in your bag it's the same thing as other airport, you check the bag, you check in, and then you grab your boarding pass. Nothing bad so far. Then upon checking your bags in you'll then go through immigration where they will once again do another inspection, and in line there will be one guy in a little podium with a sign that says "Secondary Inspection". In the span of what seemed like less than 30 minutes I've already had to check in and give my passport three times. When going to our gate there was another check in just to get to our waiting area but it gets worse. Once we waited through that line we thought this would be a good time to grab some snacks and drinks to wait for our plane but little did we know that not only are you required to check in again to come back to the waiting area but no foods or drinks were allowed in the waiting area. I looked around to see signs and didn't find a single one about not allowing food so here we are now with purchases food unable to go back to our bags and forced to eat outside. Our solution for this was taking turns, someone would go and watch our bags while the others ate outside. It would be very nice if the bathrooms were located inside our waiting area? Her mother had to leave the waiting area, use the bathroom, and then check back in to come back to us.

✅ Trip Verified | We flew to Manila on June 6 from YVR with seats that was pre-booked (38H, 38K, 38J) and paid $50 CAD per seat only to find out that the TV on one of those seats were broken. Then we had the same seats booked for our return on June 26, also paid $50 per seat and to our surprise, this time not only one but two of our seats had broken TV’s (no plug in for head sets). After complaining to the crew, nothing was done! Considering how expensive their tickets are with the product and service they offer, never again! Also, why do they have to do another x ray of bags at the boarding gate at NAIA when all security checks are already done when entering airside? It creates unnecessary chaos and another line up in an already overly crowded airport in manila! Never again with PAL.

✅ Trip Verified | We flew out of Sydney on the 21st December via Manila to Vancouver. They overbooked our flight and bumped our connecting flight that night to the following day. They lied to us and told us that we didn't have enough time to connect, but the other 10 passengers on our flight did? The flight the following day was cancelled due to bad weather, we were rebooked the following day. Received an email when we were waiting to get picked up to go to the airport that our flight was again bumped, even though Vancouver airport was open and accepting flights. We called to ask what was happening and they kept hanging up on us. The worst customer service and communication ever. They put us up in some cheap hotel with terrible food that was inedible sent to us like we were in quarantine for breakfast, lunch and dinner. We didn't fly out until December 24th in the evening and missed our connecting flights in Vancouver and Christmas with our family. Our flights were $1,700 each one way, so they were not cheap. I will never fly Philippine airlines again. Don't recommend it.

Not Verified | Extremely disappointed with Philippine Airlines! It's been an infuriating two months since they cancelled my flight, and I'm still without a refund. What's worse is that even Traveloka, the booking platform I used, seems powerless to assist. This is unacceptable! When an airline cancels a flight, customers rightfully expect a swift refund process. However, my experience with Philippine Airlines has been a never-ending saga of frustration and disappointment. Not only have they failed to provide any update on my refund status, but Traveloka's attempts to advocate on my behalf have also proved futile. I demand compensation for the inconvenience, time wasted, and the lack of transparency surrounding this issue. As a customer, I deserve better treatment and accountability from an airline that I trusted to provide reliable service. Let's ensure that companies take responsibility for their actions and prioritize customer satisfaction!