"ticket had a zero luggage allowance"
M Halpen (United Kingdom)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Busuanga to Cebu |
Date Flown | February 2025 |
Seat Comfort | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
7th February 2025 : Philippine Airlines response
Hello, M Halpen. We appreciate you sharing your experience with us. Kindly allow us to share that baggage allowance varies depending on the specific flight routes and the fare class selected at the time of booking. The baggage allowance linked to your ticket is displayed during the booking process, ensuring transparency before finalizing your purchase. If your ticket was booked through our website (www.philippineairlines.com), the system provides a step-by-step guide that includes baggage details. However, if you booked through a travel agency, we recommend reaching out to your issuing agent for further clarification. For any future inquiries, our 24/7 Support Team is available on our official social media channels (Facebook, Instagram, Twitter/X), ready to assist you at any time. We hope to welcome you on board again soon, and we appreciate the opportunity to serve you better.
"Flight was smooth and on time"
22 reviews C Balsen (Philippines)
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Premium Economy |
Route | Daraga to Manila |
Date Flown | January 2025 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
2nd February 2025 : Philippine Airlines response
Hi, C Balsen. Thank you for sharing your experience! We're glad to hear that your flight from Daraga to Manila was smooth and on time. It's great to know that our check-in agent was able to assist with checking your luggage through to your final destination, making your journey more convenient. We truly appreciate your kind words and your trust in Philippine Airlines. Wishing you safe and pleasant travels ahead!
“the crew showed how untrained they are”
1 reviews Reynaldo Cruz (United States)
Aircraft | Boeing 777-200 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Los Angeles to Manila |
Date Flown | January 2025 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
26th January 2025 : Philippine Airlines response
Hi, Reynaldo. Thank you for sharing your experience with us. We appreciate your detailed account and take all feedback seriously as we continuously work to improve our services. We understand your concerns regarding the response to the medical situation on board and your observations about the landing experience. Your input is invaluable in helping us assess and address such matters with the appropriate teams. To better investigate this matter, we kindly invite you to share your flight details with us via our official social media channels, X or Instagram (@flyPAL). This will enable us to escalate your concern to the relevant offices for a thorough review. Thank you for bringing this to our attention, and we hope to provide you with a better experience in the future.
"Ticket price was reasonable"
22 reviews C Halsen (Philippines)
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Premium Economy |
Route | Manila to Legazpi |
Date Flown | December 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
14th January 2025 : Philippine Airlines response
Hello, C Halsen. Thank you for choosing to fly with us on Christmas Day and for sharing your experience. We're glad to hear your flight went smoothly, and you enjoyed the quick check-in and timely departure. It's also great to know your Elite status made a difference in the arrival of your bags. We hear you about the Mabuhay Lounge. Special moments like Christmas deserve that extra touch, and your feedback is valuable in helping us improve. We look forward to welcoming you on board again soon and hope to make your next journey even better. Safe travels!
"bags were over the weight limit"
S Keane (United States)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Bali to Los Angeles via Manila |
Date Flown | September 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
7th December 2024 : Philippine Airlines response
Hello, S Keane. Thank you for reaching out to us. We understand that traveling can sometimes be stressful, and we truly appreciate you taking the time to share your experience with us. Our team is dedicated to ensuring the safety and comfort of all passengers, and as part of our efforts, we must adhere to baggage policies regarding size and weight. We understand that this may have caused inconvenience, especially with your familiar travel items, and we appreciate your cooperation in this matter. We are grateful for your patience and understanding, and we remain committed to providing you with a seamless experience. Should you have any further questions or concerns, please feel free to contact us at [email protected] or through our social media handles @flypal (X on Instagram). We are here to assist you.
"very bad service"
Gilbert Anie (Philippines)
Type Of Traveller | Solo Leisure |
Seat Type | Premium Economy |
Route | Riyadh to Manila |
Date Flown | November 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
12th November 2024 : Philippine Airlines response
Hi, Gilbert. Thank you for reaching out to share your recent experience with us on flight PR655 last November 8, 2024. We understand how important it is for our passengers to feel well-cared for, especially during a long flight. Your feedback about the lack of water service, food portions, and beverage offerings is valuable to us, and we apologize for any discomfort caused by these oversights. Please know that we’re committed to making the necessary improvements to ensure these issues don’t happen again. Your experience has been shared with the relevant teams, and we’re taking steps to enhance our onboard service to meet the standards our passengers expect and deserve. If you would like to provide further details, or if there’s anything more we can do to assist, please feel free to reach out directly at [email protected]. Thank you again for bringing this to our attention, and we hope for the opportunity to welcome you onboard with an improved experience in the future.
“genuine service”
22 reviews B Martin (Saudi Arabia)
Aircraft | A330 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Manila to Riyadh |
Date Flown | September 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
12th November 2024 : Philippine Airlines response
Hi, B Martin! Thank you for sharing such a wonderful experience with us! We're thrilled to know that your unexpected upgrade to Business Class added a special touch to your journey. Your kind words about our crew’s warmth and hospitality mean a lot to us, and we’re glad to hear that you felt well cared for both on the ground and in the air. While we continually work to enhance our inflight menu, it’s heartening to know that our service made a positive impact on your experience. Thank you also for recognizing the value we strive to offer, and we’re delighted that you enjoyed the comfort of our Mabuhay Lounge at NAIA Terminal 1. We look forward to welcoming you onboard again soon, where we hope to provide even more memorable journeys. Mabuhay!
"their emails promptly ceased"
Maureen Catalano (Australia)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Manila to Sydney |
Date Flown | September 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
9th November 2024 : Philippine Airlines response
Hi, Maureen. Thank you for reaching out to share your experience. We understand how frustrating it must have been to have your baggage delayed and to encounter damage to your items upon their arrival. We take these concerns seriously, and we’re truly sorry for the inconvenience this has caused. To ensure that your case is addressed, we’ve located your PAL Case Reference Number and have followed up with the handler on your behalf. Please check your email for any updates as we continue working to resolve this matter. We’ll do our utmost to provide the support you need. Thank you again for letting us know, and for allowing us the opportunity to improve.
"still waiting in the bridge"
M Cruz (Philippines)
Aircraft | A321-200 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Singapore to Manila |
Date Flown | October 2024 |
Seat Comfort | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
26th October 2024 : Philippine Airlines response
Hi, M. Cruz. Thank you for reaching out to us, and we completely understand your sentiments. We know how valuable your time is, and we’re sorry for the inconvenience caused by the delay on your flight, PR512 yesterday, October 25, 2024. Upon review, we can confirm that the flight was delayed due to adverse weather conditions. In situations like these, our top priority is to ensure that it is absolutely safe for our passengers and crew before we proceed with operations. We note that your flight’s original departure was adjusted from 7:50 PM to 9:15 PM, then to 9:45 PM, with actual departure recorded at 10:40 PM. Once again, we apologize for the disruption this has caused and we hope that you arrived safely in Manila. Thank you for your patience and understanding, and please know that your experience is very important to us.
"Not a good flight this time"
19 reviews A Warten (Australia)
Aircraft | A321 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Perth to Cebu via Manila |
Date Flown | October 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
15th October 2024 : Philippine Airlines response
Hi, A Warten. We understand that flight delays and service disruptions can be frustrating, and we apologize for any inconvenience caused. We appreciate your feedback regarding the maintenance issue that delayed your flight and the service levels on board. We're committed to ensuring the reliability of our fleet and improving our onboard services. We're taking your feedback seriously and will be implementing necessary changes to prevent similar issues from happening in the future. We hope that you'll give us another chance to provide you with a better travel experience. Your satisfaction is our top priority, and we're dedicated to continuous improvement. Thank you for choosing Philippine Airlines.