✅ Trip Verified
| Our flight plan was going to Bali via Manila, then returning with a 3 day stop over in Manila. The flight from Heathrow was good, the inflight entertainment worked and apart from an odd egg panini the food was OK. However on the way back a Xiamen Airplane crash landed at Manila, closing the runway. We were in terminal 2 in Manila, Philippine Airlines own terminal. We arrived around 10am over 3 hours before our flight was to depart. We noticed a couple of flights had been cancelled but though nothing of it as they allowed us to go through Check In, Security and Passport Control. It was whilst we were waiting in the departure lounge we were told our flight was cancelled and were told to stay put. About an hour later we were told to go to the ticketing office, this was the last communication we received. We then left the departure lounge where we queued for over 10 hours, being offered no food or water. We did not know if we were in the right queue, everyone we asked didnt know. When we finally got to the check in area we found airport staff had been cutting into the front of the line with several passports taking priority over the people who had been queuing over 10 hours. The girl at the desk didnt know how to use the computer and kept having to ask for assistance. We were told our only option was wait 5 days for the next flight or to turn up each day and be added to a lottery for any spare seats that might arise. I asked to be put on a different airline but was refused. I asked for help with a hotel, also refused. By now it was almost midnight, we had not eaten since we left our hotel around 9 am and were now stranded in Manila for 5 days. Eventually we found a hotel, although that is a different story. We did fly back 5 days later, however the inflight entertainment didnt work properly. The food was adequate, slightly more edible than the food on the way there. I felt let down by Philippine Airlines and all my protestations since have been met with claims that it was not their fault. The Xiamen airline crash may not have been their fault, how we were treated at Manila Airport was. We had no information, no food, no water, no accomodation and no help.