Philippine Airlines

✅ Trip Verified | This was my first time to fly this direct flight from Toronto to Manila. Although the flight was full, it was comfortable after all. The flight crew were all smiles for the 16 hrs or so flight.

✅ Trip Verified | Manila to Riyadh. Flight arrived in Riyadh one hour early. On this route staff provided service with lots of smile. Lunch was choice between beef & fish. My hope for Philippine Airlines is to change the aircraft they are using on the route to A330 with 2x4x2 seating configuration as against 3x3x3 which is so cramped in this 9.5 hours journey.

✅ Trip Verified | Legazpi to Manila March 2019. Flight left and arrived on time. The ground staffs at LGP airport were helpful. I had an onward international connection in a separate ticket but the crew sorted my checked luggage so that I can collect it at my destination airport, it was even tagged with priority.

✅ Trip Verified | Riyadh to Manila, Philippine Airlines exceeded my expectations. The crew were fast and efficient in performing their job with smiles. In between meals, they offered passengers drinks. The flight was about 9.5 hours in total we were given 2 hot meals and snacks consisting of chocolates, cupcakes, small pack of dried mango, etc. Also, good job to the pilot for the very smooth landing at MNL Airport.

✅ Trip Verified | Manila to Cebu. Boarding at PAL is a long queue at the tube because people get stuck in that area due to the lack of discipline at the boarding gate where the staff just let people in irregardless of seat number. The grouping has no time space in between, so the passengers crowded even the plane aisle.

✅ Trip Verified | Coron to Cebu. Lots of small letters in the conformation. While booking I choose the 20kg check-in baggage. When we arrived at the airport of Coron the guy behind the counter was telling us that we only could check-in 10kg. I showed him the tickets and told him we payed for 20kg, he told us that we were only allowed to take 10kg per person because we would fly with a small aircraft or we had to pay 200 philipino peso per kg. After calling his manager she showed us a sentence in our confirmation that said that if you fly with a small aircraft it is only 10kg check in baggage. I think it is ridiculous that they let you pay for 20kg and when you are checking in the baggage you have to pay again a ridiculous amount of money. We had to pay 7800peso (4 pax), 2 times the ticket price and 135euro.

✅ Trip Verified | Manila to Sydney. My family had an early flight on 18 February PR214. So at check in we discovered that we were in excess in our baggage (fault admitted). The PAL ground crew advised us that we had to remove things, but not in a way that sounded like she cared. So were told not nicely to move elsewhere and fix it, causing stress to myself and family - bearing in mind this was around 4am in the morning. We eventually repacked and she then proceeded to refuse to seat us together said she couldn't or didn't want to do it. She kept citing baggage regulations about weights - nowhere was a sign that said what was the weight for each type of baggage apart from the 25kg (not even on the website) you need to fix this. This was a disappointing start to our holiday, partly caused by someone who obviously didn't want to be there judging by the fact she didn't smile at all - her colleagues seem to manage it! The rest of our journey was acceptable but this experience reflects badly on PAL.

✅ Trip Verified | Manila to Tacloban February 2019 was a flight I always expect with PAL, on time & fast check in procedure. This is a 45-minute flight and was served snacks on board which was a good gesture. Ticket price was average since I purchased my ticket almost 2 weeks before travel. All in all it was flight nothing to write home about and expected from PAL which didn't disappoint. As always crew were doing their job well.

Not Verified | I'm boarding a flight to Guam leaving at 10pm, arriving 4am. On an overnight flight how do the business class seats not go flat. Ridiculous. In future please advertise these seats as what they are, premium economy, not business. This kind of false advertising results in very tired and irritated customers.

✅ Trip Verified | Singapore to Manila. The check in counter was so kind that she advised me to repack my luggage due to the excess of 10kg, after which I was asked to pay only for the 5kg excess. The seat was also comfortable and has enough width and legroom. And as usual for this route, there is no entertainment as there is no monitor on each seat.