✅ Trip Verified
| I had the misfortune of being booked on a Philippine Airlines flight from LAX to MNL in November 2019 with my two very young daughters. At every opportunity, I was met with disorganization and poor communication. The flight did leave on time, and returned to LAX after an engine failure. They left us far from the terminal while they sprayed down the engine. After waiting for the paramedics to take off the panic attack people and going down the stairs and taking the shuttle and walking through the airport they couldn't offer another flight. They couldn't tell me when they could offer another flight. They couldn't offer me travel vouchers, offer me a refund,accept my request to cancel my flight and get a refund. After hours of waiting in line all they had for me was a phone number to call where I could potentially cancel and get a refund. I guess the 300 other people on the flight also got the number. It was always busy and I couldn't get through. I had the charges cancelled on the credit card. Later, the charges were re-instated because Philippine Airlines reported that I 'missed' a different flight a few days after the flight we had booked. They never contacted us by phone, email, or mail to let us know the new date. The flight they said we missed was 3 days after our scheduled flight. Despite our booking confirmation and boarding passes showing the earlier dates, and news reports showing the plane's engine failure on the same date, they only had to show the credit card company a single document showing the revised date as if it was the only date there ever was. After many more attempts to call PA, we are finally able to get through. Initially they want to say it's our fault for missing the flight they didn't bother to tell us about after giving us contact information that never worked, but they agree to give us a refund and send an email documenting it. But they want something like 6 weeks for the refund to go through. The refund never comes. If you call them, they will tell you the problem is with your 'bank' which is really the credit card company. The credit card company never got the money back. If you try to contest the charges after the 'refund' period, the credit card company now says it's 'too late' to help you.