"I haven’t flown PAL mainly because of the reviews"
Tony Navidad (Canada)
Aircraft | Boeing 777 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Manila to Toronto |
Date Flown | February 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"not be refunded till March"
E Have (United States)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Los Angeles to Manila |
Date Flown | February 2020 |
Value For Money | 12345 |
Recommended | no |
"Crew did their job well"
M Halsen (Saudi Arabia)
Aircraft | A330 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Riyadh to Manila |
Date Flown | December 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"still have not received my refund"
Leslie Susi (United States)
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Los Angeles to Manila |
Date Flown | April 2020 |
Value For Money | 12345 |
Recommended | no |
"sent many emails but no response"
Ajaz Raza (Australia)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Riyadh to Sydney via Manila |
Date Flown | July 2020 |
Value For Money | 12345 |
Recommended | no |
"not willing to change the booking"
3 reviews M Mahler (Austria)
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Cebu to Manila |
Date Flown | September 2020 |
Value For Money | 12345 |
Recommended | no |
7th October 2020 : Philippine Airlines response
Hi, M Mahler. We're truly sorry to hear about this. We certainly have no intention to cause you any disservice. With regards to your flights, may we know if your international and domestic flights are booked under one ticket? You may refer to this link to check the options we offer to our passengers: bit.ly/PaxOpts. With regards to your unanswered emails, our sincerest apologies for this as well. May we kindly request that you send us a message through our Facebook page at facebook.com/PhilippineAirlines so we can assist you? Thank you and stay safe!
"the food would not qualify as a meal"
S Jackson (United States)
Aircraft | Boeing 777 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Los Angeles to Manila |
Date Flown | September 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
7th October 2020 : Philippine Airlines response
Hi, S Jackson. Our sincerest apologies for the experience you had with us. :( We certainly have no intention to cause you any disservice. We'll have your feedback forwarded to the concerned office for their attention and service enhancement. With regards to your damaged bag, we're sorry to hear that you were not provided assistance on having it reported. A Property Irregularity Report must be filed upon arrival with our agents at the airport for proper documentation and to begin investigation as a bag without any PIR reported upon arrival is considered as received in good condition. Again, we're truly sorry for the disappointment you've felt. We appreciate you providing us feedback to help us improve our services. Thank you.
"not let me change to an earlier flight"
N Green (Canada)
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Bangkok to London via Manila |
Date Flown | March 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
21st August 2020 : Philippine Airlines response
Hi, N. We're truly sorry to hear about this. We certainly have no intention to cause you any disservice. Please note that rebooking may depend on your fare rules and ticket restrictions. For your refund request, may we know which email address did you send this to? You may send us a message through our official Facebook page at facebook.com/flyPAL so we can assist you further. You may also submit your request through our myPAL Request Hub. myPAL.vip/url/RequestHub Kindly note that this link can only accommodate requests for direct bookings.
"The refund never comes"
T Morton (United States)
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Los Angeles to Manila |
Date Flown | November 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
8th October 2020 : Philippine Airlines response
Hi, T Morton. We're truly sorry to hear this. This is certainly not the experience we want you to have with us and we would like to apologize for the issues you have encountered on the said flight. We have taken note of this and we'll have this forwarded to the concerned office for their attention and service enhancement. With regards to your refund, if you are still unable to receive it, please send us a private message through our Facebook page at facebook.com/PhilippineAirlines. Thank you and stay safe.
"service were top notch"
C Beale (Saudi Arabia)
Aircraft | A330 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Riyadh to Manila |
Date Flown | January 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
8th October 2020 : Philippine Airlines response
Hi, C Beale. Thank you for your kind words! We're glad to hear that you were able to feel our whole-hearted service on your flight. We highly appreciate your time and effort in letting us know. We look forward to seeing you again on-board! Stay safe!