Pelita Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2 reviews
10/10
No Skytrax Rating
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9/10

"they were very impressive"

(United States)

Trip Verified | Jakarta to Yogyakarta. This is a new airline created less than 5 years ago to compete with the huge amount of Indonesian carriers. This was my first Pelita Air flight and they made me love them in first sight. The check-in experience was very fast and the agent took his time to work quickly and also accurately at the same time. Boarding was done through a bus gate, and despite using a second-hand aircraft from GoAir, the cabin was kept clean, comfortable, and in a pristine condition. It was also perfectly air-conditioned. The seat used was a slimline seat still original from GoAir, which was comfortable, had a lot of cushion, easy to use, and had a decent amount of legroom for a short hop like this. The slimline nature of the seat added a considerable extra inch. Take-off was done slightly late, and soon after, the snack and drink service kicked in. A bread and a bottle of water was served, and so was a taro bread. The texture was a little rough and sticky for my liking, but it was delicious. There was also a Wi-Fi based in-flight entertainment which utilized the same system used by Lion Air group. It had slightly less contents compared to the ones in Batik Air, but with the same wonderful layout and blazing fast speed. The cabin crews of this flight could be just a little more friendlier, but they were overall very nice, attentive, professional, and courteous, and even went as far as asking how my first flight with Pelita was. Landing was 5 minutes ahead of schedule. Overall, for a new airline, they were very impressive; and that's not an easy thing to say since I have also tried some new airlines nowadays and they have raised the bar high, too. Pelita seemed to be a very nice alternative to fly around Indonesia, and they have definitely met my expectations despite my expectations being high.
AircraftA320-200
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJakarta to Yogyakarta
Date FlownJune 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"light snack and water provided"

(Indonesia)

Trip Verified |   My recent trip from Jakarta to Denpasar with Pelita Air was an absolute pleasure! Both departure and arrival adhered to the schedule. The seat pitch in their aircraft offers ample legroom, Every seat has a USB port and an AC power outlet. A tasty light snack and water were provided, which was perfect for the short flight duration. Departure from Jakarta's Terminal 3 was offers a bright, airy ambiance and a good selection of shops and restaurants for pre-flight browsing. Smooth Transfers: Even for a far gate, a bus was available to take passengers to the aircraft. The cabin crew were professional and courteous. Pelita Air provided Wi-Fi access to their Inflight Entertainment (IFE) system that allowed me to stream movies, shows, or music on my device, making the flight even more enjoyable. A Minor Room for Improvement: While the ground staff were generally helpful, there were a few instances where they seemed a bit inattentive. Perhaps some additional training could improve their overall efficiency..
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJakarta to Denpasar
Date FlownJune 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes