Pegasus Airlines

Booked on the airline by our travel agent for our return flight from Dalaman to London (26 August). It was simply the worst experience I have had on a flight. Pegasus makes Easyjet and Ryanair look like a relaxing first-class experience. Check-in took a long-time the aircraft was run down and dirty the crew were quite unfriendly but the worst part was the flight itself when passages were allowed to behave disrespectfully jumping on seats ignoring the flight-rules throughout. On landing while the aircraft was still taxiing passengers were walking around getting luggage from the overhead-compartments. The crew just looked on not saying anything to attempt to control the situation at all.

It was a 3.5 hrs flight between Stockholm and Istanbul on a Boeing 737. They had compressed in at least 50% more passengers than the airplane is designed for the 737 is a totally fine aircraft but when you put in 6 rows of seats and minimize the leg space to an absolute minimum it is unbearable. The air-conditioning was not coping and they refused to give any water unless you had cash.

Tel Aviv to Trabzon via Istanbul Sabiha airport and back very satisfied overall. Planes were clean comfortable and brand new on the SAW-TLV leg. Paid a higher price because of last minute booking. I am beginning to prefer these low cost airlines to regular ones. They get you where you need to go no fuss and no pretence. All four flights were on time and flight crew as expected. Istanbul SAW is a haven to transit through vs Ataturk airport hell. Will use them again for sure and highly recommend them for short European hops.

Trip from Paris to Istanbul on Aug 7 2013. Very Bad seats no room. You must pay to even get a drink of water! Cabin crew very unfriendly.

PC 862 from Istanbul to Beirut on July 19 2013. I have tried several airlines but Pegasus is the worst. In fact I have tried it from Istanbul to Beirut and it is expensive compared to other airlines. Flight delayed 1.5 hrs without informing passengers and they have very poor leg room and the food on board is expensive. I will not try Pegasus anymore.

Flight Istanbul to Antalya seat allocated with online check-in Flight on time short hop to Antalya pleasant crew. In fact absolutely nothing wrong with this budget flight company would use them again for internal flights.

Flight Ankara to Istanbul flight on time pleasant air crew bought tea and cake asked for milk for the tea and it was given very impressed with this internal flight.

SAW-ARN (Stockholm Sweden) this morning. The airport was a pleasant surprise having been riding on low-cost airlines for a long time now hence visiting old/2nd-tier airports a lot. Check-in as well as boarding went smoothly in terms of the process. Flight was in general decent (however I got the worst seat 32D). However what pulls the overall impression down is the level of service provided both at check-in and in-flight. Staff do not care and the total lack of professionalism from the onboard crew was like nothing I had seen before. A number of passengers hurried to get off the plane from the rear. Crew opened the door to get air and chatted but ignored the passengers looking at the crew to get a hint if rear would be opened or not. Tiny detail but this was an example of their non-caring attitude.

MAN to Dalaman and return June 2013. Booked cheap flight last minute so was prepared to "rough it" but was pleasantly surprised. The plane was new clean and comfortable and the staff very good. I booked a meal each way at a cheap cost in comparison with other charter flights and the quality was very good. The only drawback was the flight time was slightly longer than UK charters but it was acceptable for the cost.

Antalya - Izmir return. Two short flights. Pros: price; ease of on-line booking seat selection meal choice check in; flights on time excellent quality cold breakfast tray coffee not bad service fine and friendly. Cons: very hard narrow seat.