"Completely uncomfortable"
A Allet (Japan)
✅ Trip Verified | Fukuoka to Tokyo. Completely uncomfortable and full stupidity of the crew. Seat are so small I couldn't fit and I'm 190cm / 6ft 2. Could not sleep, could not work, could not eat. I asked to move to an exit row seat since there were 3 empty ones 3 rows before, but no. The stupidity of the flight attendants and their alienation to rules are stronger than common sense. I had to seat for 2 hours with my back completely twisted and my knees bothering my left neighbors.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Fukuoka to Tokyo |
Date Flown | April 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"double pay to check in"
T Barton (Australia)
✅ Trip Verified | New Chitose to Osaka. Went to add snow board baggage on the website, only had check in bags so I paid for all my bags. Get to the counter at the airport to be told that the snowboard bag could only be paid at the counter and that they weren’t going to put the money I already spent on the bag towards the snowboard which on their website doesn’t state anything about this. (maybe in the fine print), so I had to double pay to check in my snowboard bag. To add to this weight was only 20kgs when did that ever be a thing with sport equipment. To top it fly was late, stay away from budget airlines - ends up costing more then business class with a reputable airline.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | New Chitose to Osaka |
Date Flown | February 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Gave me a lot of attitude"
Lola Ajala (Japan)
✅ Trip Verified | Okinawa to Taipei. I checked in at the counter and they charged me for extra luggage. I paid, then the check in staff tells me that I will not be able to board the flight due to a technicality. I asked for a refund on my luggage. I was told to contact the airline. I did. They argued with me. Gave me a lot of attitude. Finally the informed me that they would issue a refund for the luggage charge in the next 4 months. They told me that they are unable to confirm my refund by email.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Okinawa to Taipei |
Date Flown | February 2019 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"decreased the carry on weight"
Carl MacIntyre (Japan)
✅ Trip Verified | Tokyo to Shanghai. They decreased the carry on weight from 10kgs to 7kgs and then raised the checked baggage rates by 300% to 6,800 yen per bag. I had booked the flight several months in advance but with these retroactive charges, I could have flown a normal airline in the daytime instead of an inconvenient red-eye. Also, this is the only airline that boards window seat passengers first which results in chaos. These folks don't have a clue.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Tokyo to Shanghai |
Date Flown | November 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"the best low-cost airline"
Vlad Serbanescu (Netherlands)
✅ Trip Verified | Seoul to Tokyo. This is the best low-cost airline I have flown. They have a free allowance of a personal item and bag on board as long as it is under 10kg. In reality you can take 2 bags with total weight under 10kg. Although from 28.10 this changes to 7kg. Flight was on time. Planes are new and clean. Japanese staff are the most polite and kind in the world. Seat pitch is low, but that's because most passengers are small, but the seats recline. If you are a big person, I don't recommend flying with them, otherwise they are the best in terms of value for money.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Seoul to Tokyo |
Date Flown | October 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"is beyond disappointing"
P Laing (Canada)
✅ Trip Verified | Osaka to Hong Kong. This airline is beyond disappointing. I would recommend paying the extra bit to fly with a better airline, as at the end of the day, you really are not saving anything. When booking your flight, make sure you understand what is included. I had to pay 3750 Yen to check one luggage in at the airport. (Checked luggage allowance is zero). During the flight I was offered a bottle of water. I took a sip and the flight attendant came back and took it away. She said that my flight purchase does not include any drinks or snacks, and I don’t have to option to purchase it. Conclusion, a four hour flight with no water or snacks and no option to purchase any. If I could give it a negative rating, I would, because it’s not even worth a fraction of a star.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Osaka to Hong Kong |
Date Flown | April 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"happy flying with Peach"
1 reviews W Kendall (Hong Kong)
✅ Trip Verified | Outbound flight from Hong Kong to Osaka MM068 scheduled at 1:25am. Arrived at KIX on time. Inbound flight from Osaka to Hong Kong MM067 scheduled at 9pm, delayed for 50 minutes. I took the same inbound flight in July 2017 and it was delayed for the same amount of time too, so I was prepared for possible delay this time. I had the Peach homepage opened with my mobile phone, so I could eat my bento in peace while waiting to board the plane and being able to check real-time updates of flight information. After touching ground in Hong Kong, I got the taxi calling numbers ready, so I could book one while waiting for my luggage. I also bought travel insurance before my trip, so I know that I would be compensated in case flights were delayed or cancelled. Given how I was prepared for all possible situations, I was happy flying with Peach as a LLC. Compared to my Peach flight in July 2017, I found that the announcements on board improved. E.g. Passengers were told about coming turbulence and advised to use the toilet before the turbulence. Pre-recorded announcements were made in both English and Cantonese. I was happy that Peach did not allow passengers to change seats, for security and safety reasons given many mainland Chinese tourists were on board. Both inbound and outbound flights were fully booked, seats were cramped as expected. Some passengers sneezed and coughed freely in the crowded cabin, so it might worth upgrading your seat to get some extra space and avoid getting the flu. I noticed that the Japanese passengers put on a mask once they got on board.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Hong Kong to Osaka |
Date Flown | March 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"the aircraft was clean and new"
Gordon McConnachie (Thailand)
✅ Trip Verified | Flew Peach Aviation from Bangkok to Okinawa. Check in on both outward and return legs was very efficient and the aircraft was clean and new. Seat pitch, as expected for an LCC, was rather tight. Service from both aircrew and cabin crew was excellent: safety was emphasised throughout. This flight has no inflight entertainment. Food sold for purchase on board was very tasty. The return flight was on time: the outbound flight had a two hour delay but this was not caused by Peach as the aircraft was in Bangkok ready for departure on time. Air Traffic Control in China closed their airspace due to overload on the last day of return from Lunar New Year. The pilot came personally to the boarding area to explain the issue and inform that he had obtained a new route via Philippines air space, saving a greater delay. A free meal on board was provided.
Aircraft | A320 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Bangkok to Okinawa |
Date Flown | February 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"This is the worst airline"
T Patawan (Thailand)
✅ Trip Verified | Bangkok to Okinawa. Our flight was delayed 11 hours from departure time. We slept on the floor. Only got one bottle of water and one rice ball. No other support from the airline. We have tried to contact them through email, live chat, AI and facebook but couldn’t reach them .We need the official letter to claim the travel insurance. This is the worst airline!
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Bangkok to Okinawa |
Date Flown | December 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"one of the worst airlines"
P Marshall (United States)
✅ Trip Verified | Kansai to Hong Kong. Peach delayed our flight for 2 hours. When that time was reached they delayed it again for another 2 hours. The agent says they did not know when the plane would arrive to Kansai because something was broken. If they did not know when the plane was going to depart I could have taken another airline and flown out to my meeting. Now I have no choice but to take this flight miss my meeting which has cost me. I will never travel this airline again because they do not want you to go to another airline. They had chances to tell us and they chose to say it was only a 2 hour delay when they did not even know when or if the plane was going to arrive at Kansai airport. We received no food vouchers or compensation as well. Overall one of the worst airlines and I would never recommend or tell people to travel. Many of their planes have broken items, other planes are delayed as well for broken parts.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Kansai to Hong Kong |
Date Flown | December 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |