Peach Aviation

✅ Trip Verified | Peach Aviation staff delayed issuing the boarding pass, I rushed to the boarding gate but the staff shut off the boarding gate in front of me and declared boarding is finished. Then the boarding staff made false promise to rebook ticket for me. When I asked the staff to rebook the ticket the staff denied the rebook ticket promise immediately and totally had no intention to provide any help and service. I stuck in the airport in the middle night. Peach Aviation caused me big trouble and huge financial loss.

Not Verified | Airline staff is very strict about the 7kg carryon and kept rechecking our weights and dimensions during checkin, even as we were just 0.5-1kg over it. Very negative and frustrating experience even before boarding the plane. You can barely carry anything with the 7kg limit - our near empty carryon suitcases alone are around at least 3-4kg. Being so strict about the carryon weight limit along with poor communication skills and empathy for customers is a surefire way to make sure we will never take Peach again.

✅ Trip Verified | Please don't take this airline, 1 hour before departure they just cancel the flight, it’s not make any sense. And they don’t provide anything. Please don’t choose this airline.

✅ Trip Verified | I had an extremely frustrating experience with Peach Aviation. Their carry-on weight limit of 7kg is ridiculously strict. My carry-on bag was already 3kg, and my leather purse, which is essential for me, weighed 2kg without any items in it. On top of that, I had my wallet (filled with Japanese coins), phone, passport, and medication, bringing my total to 7.65kg. They insisted I repack, but my checked bag was already at its limit, leaving me with no option. It's frustrating that they wouldn't make an exception for just 0.65kg over. Additionally, the staff was unprofessional and had difficulty communicating in English. To make matters worse, the flight was delayed, and the seats were uncomfortable. It's disheartening to have such a negative experience, especially when traveling should be stress-free and enjoyable. Peach Aviation needs to seriously reconsider their policies and improve their customer service

✅ Trip Verified | We flew from Tokyo to Sapporo and the baggage size/allowance was absurd. One of my carry on luggage exceeded the total size by 5cm due to a slightly elongated handle and the service crew didnt allow it and insisted to be checked in with additional cost. The manager came by and initially said ok to bring on board but the service attendant kept insisting I needed to pay for check in. I eventually gave in and paid the 10k Yen but really, just a 5 cm at that cost? I have never encountered a worse airline than this.

✅ Trip Verified | They chose to wait for 4 passengers who were running late for 40 mins and delayed everyone else who was on time for the flight. How ridiculous is that? If your passengers don’t show up, you say no show and take their bags on and take off with the people who are on time! The people were clearly just caught up shopping. I put 1 star as at least plane was clean.

✅ Trip Verified | The boarding time started 10 mn before the flight. The customers of 3 different planes at almost same time departure were passing the security and I got through while the boarding time already started. I had my mountain crampons in my carry on luggage. They did not want me to get on the plane with that (I can understand), make me wait more than 5 minutes before to get me out and did not help me too find a solution. No one moved. I missed the flight because of their incapacity of reaction. I was not refund neither offered to get in another one. My way back, was also no refund. The staff did not care more especially after having checking that I took a basic plan. It is not cheap as it seems according the mess at the boarding time, the non professionalism of their employees. I am still chocked that they make me lose 12,120 JPY and that it is just about the flight itself (to be add transportation in/out airport, hotel reservation, sadness to see all my plans crushed). And that with a bit more of reaction they will have guide me to a locker asap and meme my travel possible.

✅ Trip Verified | Awful experience. Late, small seats and when I checked in I was told I had to pay for baggage that I had already paid for. Reason was that I changed my flight and apparently paid for baggage doesn’t carry over.

Not Verified | Would not refund me during COVID-19 epidemic. A few weeks ago, I was going to cancel my flight due to the COVID virus that's hitting NYC (Which is where I'm from,) obviously flights got cancelled, and just a few weeks ago, I was able to cancel my flight from the page but I only didn't just to wait it out to see if they would cancel it themselves. Now, the cancellation page isn't working, and they refused to refund me. Their policy says you can cancel for a refund with a fee. Now I can't even cancel at ALL, the page literally doesn't go to the cancellation page anymore.

✅ Trip Verified | Okinawa to Hong Kong. In general, this little budget airline get you from A to B, serve is ok and menu offer is nice and not too expensive at all. However, the low rating concerns their safety standards. There were three things that happened during the outbound and inbound flights that caused me some serious concern. When landing in Naha airport at night I was shocked that the cabin light was not dimmed. Usually in exit rows, for safety reasons, people with disabilities, mother with infants are NOT allowed. Yet with Peach, a mother was allowed to sit there holding her baby, and no infant seat belt was even provided. Landing back into Hong Kong, a few people didn't put their window shades back up, and the crew didn't care, she was more concerned about where they put their bags. Tried to contact them via email, there is actually no email address to writer to them. I do like this little airline which offer very cheap tickets to Japan, but their standards leave me wondering.