Peach Aviation

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 56 reviews
5/10
No Skytrax Rating
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1/10

"Would not refund me"

(United States)

Not Verified | Would not refund me during COVID-19 epidemic. A few weeks ago, I was going to cancel my flight due to the COVID virus that's hitting NYC (Which is where I'm from,) obviously flights got cancelled, and just a few weeks ago, I was able to cancel my flight from the page but I only didn't just to wait it out to see if they would cancel it themselves. Now, the cancellation page isn't working, and they refused to refund me. Their policy says you can cancel for a refund with a fee. Now I can't even cancel at ALL, the page literally doesn't go to the cancellation page anymore.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTokyo to Nagasaki
Date FlownApril 2020
Value For Money 12345
no
5/10

"caused me some serious concern"

(Hong Kong)

Trip Verified | Okinawa to Hong Kong. In general, this little budget airline get you from A to B, serve is ok and menu offer is nice and not too expensive at all. However, the low rating concerns their safety standards. There were three things that happened during the outbound and inbound flights that caused me some serious concern. When landing in Naha airport at night I was shocked that the cabin light was not dimmed. Usually in exit rows, for safety reasons, people with disabilities, mother with infants are NOT allowed. Yet with Peach, a mother was allowed to sit there holding her baby, and no infant seat belt was even provided. Landing back into Hong Kong, a few people didn't put their window shades back up, and the crew didn't care, she was more concerned about where they put their bags. Tried to contact them via email, there is actually no email address to writer to them. I do like this little airline which offer very cheap tickets to Japan, but their standards leave me wondering.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOkinawa to Hong Kong
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"5 minutes late for check-in"

(Japan)

Trip Verified | Okinawa to Tokyo. Me and my friend were 5 minutes late for check-in and they don’t let us in, telling that there can’t be refund and we have no other options and forget our money, our travel plan.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOkinawa to Tokyo
Date FlownJanuary 2020
Ground Service 12345
Value For Money 12345
no
1/10

"we were unable to board"

(Australia)

Trip Verified | Tokyo Haneda to Seoul Incheon. We came 3 hours early for check in to be told that they could not fly us in as transit passengers and there was no e-visa or visa on arrival at Incheon, Seoul. This meant that we were unable to board nor get a refund and we could not make the onward connecting flights.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTokyo Haneda to Seoul Incheon
Date FlownJanuary 2020
Ground Service 12345
Value For Money 12345
no
1/10

"know nothing about student visa"

(Japan)

Trip Verified | Sapporo to Taipei. I’m disappointed that the staff seems like know nothing about student visa. They were questioning my visa, when I have Japanese resident card! Can I even become a student in japan if my visa is invalid? They keep opening their manual book, calling the other staff just to make sure my visa is valid. I showed them my resident card but they still wanted visa sticker, stating that I will stay for X years. That is written in my resident card.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSapporo to Taipei
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"does a good job"

(Japan)

Trip Verified | Osaka to Hong Kong. I have flown Peach several times now. It is a low cost airline, but it does a good job. Ground and cabin staff are nice, the seats are not particularly comfortable and have small legroom space, but overall not too bad. For the price, it is definitely ok. This flight was on time, the ground staff at check-in was kind and gave me an emergency exit seat (lots of legroom, usually need to pay). The cabin attendant I spoke with went the extra mile to make sure I could buy the only sandwich left without meat.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOsaka to Hong Kong
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Terrible customer service"

(South Korea)

Trip Verified | Tokyo to Seoul. Terrible customer service, not worth the cheap price. Next time, I'd rather pay extra money to fly with a reliable airline that offers better service and quality.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTokyo to Seoul
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"cancelled because of a typhoon"

(Belgium)

Trip Verified | One of the worst airlines. The flight from Ishigaki to Tokyo on 11th August was cancelled because of a typhoon, we tried to contact the company but nobody answered the calls and there is noway to have any news. We kept trying for the next day but nothing, ghost company with no customer service. After many tries my friend arrived to be in contact with someone and he has been told that there is no refund, not even in miles.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIshigaki to Tokyo
Date FlownAugust 2019
Value For Money 12345
no
1/10

"improve your carry-on policy"

(Netherlands)

Trip Verified | Tokyo to Osaka. Peach Aviation have to improve your carry-on policy. I can understand if you have security issues that large objects would be an obstruction to go on full flights as carry-on but my object was a fragile guitar and the flight was half full. There was plenty of overhead locker space. Instead of telling the customer the size rules Peach Aviation would be more customer friendly in an agreement on negotiating a reasonable carry-on solution for guitars like most European airlines do.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTokyo to Osaka
Date FlownMay 2019
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
8/10

"generally good management"

(Hong Kong)

Trip Verified | Osaka to Hong Kong. I have flown with Peach for 3 times on the same route (Hong Kong Osaka). Comparing with other LCC my other Hong Kong friends use, I would say Peach provides comparable prices nd services. Of the 3 times I flew with Peach, 2 returning flights from Osaka were delayed for an hour, both due to airspace control of mainland China. Since many passengers carried several bags as handcarry items, Peach limited the number to 2 handcarry items per passengers, and there appeared to be less chaos in the overhead compartment now. Though poor backpackers like me prefers grabbing a bottle of green tea from the vending machine before boarding, drinks can be purchased on flight with cash (Japanese yen). Seat pitch is just as ridiculous as the other LCC. For the price of approximately one bento, you can upgrade to the exit rows, so your knees won't be poking the back of the previous passenger :) You cannot change seats while onboard the flight. The airline loses some revenue with this stubborness, but this certainly ensures order when the seats were already so crowded. I also appreciate that Peach has its announcements in Cantonese too, as its crew speaks mainly Japanese and English. Being a poor backpacker, I will still choose Peach over other LCCs, with generally good management and similar price points.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOsaka to Hong Kong
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
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