PAWA Dominicana

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2 reviews
No Skytrax Rating
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"do not book with this airline"

(United States)

Verified Review | This is one of the worst customer service centers I've encountered in decades of traveling. We were planning to fly with PAWA to Puerto Rico before the island was ravaged by hurricanes. When we reached out to the airline to change our flight to a location with running water and electricity we were told that was not an option under any circumstances. We told the representative that we would be willing to pay a change fee and they refused. They offered for a $80 change fee we could fly to Puerto Rico the day before or after our booked flight. We again explained that the island had been devastated and we just wanted to go anywhere else with PAWA they again refused saying the airport in Puerto Rico was up and running and that is the only stipulation for rescheduling a flight. They said if it was a war ravaged country they would still send us there if the airport was up and running and that our personal safety made no difference to them. Do not book with this airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAruba to San Juan
Date FlownOctober 2017
Value For Money 12345

"service was pretty good"

(Dominican Republic)

I travelled last December to Saint Martin with the new Dominican airline, PAWA Dominicana. The service was pretty good. The flight was punctual, cabin crew was kind and served a pretty good snack - some chips and the drink that you wanted. On the return flight was the same treatment but there was a 2 hours delay because of the traffic over SXM and SJU but the service was the same with nice treatment. They have some old airplanes but in a good condition - the interior of the MD80 was shiny and clean. They also have DC-9-32 but I haven't flown that.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSDQ to SXM
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345