In July 2015 we were taking a flight from Ribeirao Preto to Belo Horizonte at 6.03am. We arrived around 22.00pm. There was mist, all the passengers flying with other companies could go sit in the plane, and they waited for the mist to go away, then they took off. The passengers flying Passaredo had to wait in the terminal for hours. Actually this flight goes from Sao Paulo to Belo Horizonte, with a stop in Ribeirao Preto. At a certain point a passenger received a phone call from a colleague who flew from Sao Paulo to Belo Horizonte on the same flight. The plane just didn't come to Ribeirao Preto, and staff had been lying all the time. We were forced to take the evening flight. We lost a whole day in Belo Horizonte and my 6year old was exhausted once we finally arrived. Now on 15 Nov I had to take a flight with Passaredo to Sao Paulo, connecting me on an AA flight to the USA. I expected problems, so I decided to choose a flight that gave me 5 hours to change planes. And yes, they messed up again, more than 2 hours delay, but I still made it. When I came back 25 Nov, Passaredo makes me pay 171RS for extra luggage, exactly the same luggage as going by the way. I explain what happened in July, and I show them the "Declaracao" they made on my outbound flight, saying it was their responsibility if I would miss my flight the USA. I thought they could make a little effort for a client who suffered so much already from their "services". But no, they need their money for the 19Kg of extra luggage. Staff was incompetent and irresponsible. By the way, don't expect anybody to speak english, their level is very poor. Once on the plane, the seats had crumbs and dirt everywhere. The back of the seats in front of me had been glued and loose pieces were just hanging down. As I am a photographer, I want to keep my laptop, cameras and lenses with me. That was not possible, my equipment had to be checked in. I was not happy with this, I know how people throw with it. This company has reasonable prices, but you cannot count on them. Staff has no idea what they are doing, flights being delayed seems to be the norm. My advice: avoid at all costs. Especially if you need a connection, you might end up in trouble. And for the connection Ribeirao Preto - Sao Paulo, the bus is probably a better option, at least the bus is on time.
Solo Leisure |
Economy Class |
GRU to RAO |
November 2015 |
12345 |
12345 |
Food & Beverages |
12345 |
12345 |
12345 |
Wifi & Connectivity |
12345 |
12345 |
no |