Pacific Airlines

✅ Trip Verified | The counter staff and staff at gate is non coperative. No system of boarding. Politeness missing. The Staff told us to stand in que as shown by them and we were allowed to board at last. Why they put us in that que, they could not give any reply. No one to supervise. It was a bad experience. Flight VN 6033 dated 25th july2024

✅ Trip Verified | Try to avoid this airline when you choose to holiday to Da Nang. They use undercover name under Vietnam Airlines but different operator. They can't help you check in just because of last name input. They ask me to go to customer services and then cannot help to input the last name. They force me to buy another ticket. Cost twice the price i booked originally and force to refund the last one i booked from Traveloka. This is absurd

Not Verified | To start with, the paint was peeling on the exterior. Never a great sign. Looks like they had just slapped cheap paint over the old branding (changed names from Jetstar a bit back). Inside was a bit dated but not the worst. They have the same in-flight advertising nonsense as Vietnam Airlines. Short flight, no issues, so okay, it's fine.

✅ Trip Verified |   As one of previous reviewers I realized, that instead of Vietnam Airlines my flight is operated by Pacific Airlines only at check in counter in airport. Yes, it was my fault and next time I will never choose flight operated by Pacific Airlines. First of all, their staff was not that polite with customers. They were not rude, but were not giving a heck to them. Then they show their unprofessionalism. I was flying with my wife. We had 2 bags and we didn't have scales to make sure both bags have equal weight. I asked staff not to send the 1st bag until we check weight of the 2nd one, because we are not sure if the 2nd one is below limit in 23 kg. But, as I said, staff was not giving a heck and of course she sent our 1st bag further. And 2nd bag was 25 kg. So, we had to stay for half an our waiting for staff to find and bring our bag back. When they bring my bag, I found out that they torn away one of handles. Handle was not just damaged but literally torn away one of mounts of handle. So, there is no way to mount it back, because there is a hole in bag with size about 2x5 cm. They said I can write complain at the airport when I arrive. When I arrived, I came to their room. They offered me 150.000 vnd (6$). My bag was just 1 year old and I bought it for 65$, so of course I refused. I wrote complain. After some time they answered me that "they have rule" to compensate for broken handle 6$ only. No matter if your bag is 10$ or 300$. So, they think that 6$ is enough to compensate damage. Which bag can you buy for 6$? Will you be able to fix bag for 6$? Of course no. It simply doesn't have area where to mount handle (they torn it away). I was trying to explain them that this compensation is absolutely not fair and they should either compensate real damage, either replace broken bag with similar new one. But they simply don't give a sh*t. As a result - they broke my bag, I had to throw it away and they didn't compensate more than 6$. Normally I never write negative feedbacks, but I've never had such a bad experience with any air company I used before (though I used quite a lot). Absolutely terrible and unprofessional service. I will neve ever use their service again and I strongly recommend you to avoid them, if you don't want to have uncompensated damage from their staff.

Not Verified | I bought a ticket on Vietnam Airlines to avoid flying a low cost airline without realizing they code share with Pacific Airlines. At the VN Airlines counter, Pacific Airlines staff checked us in (taking a very long time). When I realized that we had been placed at the back of the aircraft, I asked to be moved forward because turbulence makes me very nervous. Initially the person was helpful, then a more senior agent demanded I pay for an upgrade. Seriously unpleasant experience.

✅ Trip Verified | Terrible service and quality. There was a storm in Hanoi so the initial delay was understandable. It was delayed from 16:10 to 23:20, then they said the time changed to 21:50. By the time we arrived to the airport they pushed to 22:20, 22:40, and 23:20 (the original delayed time). They said it was because the plane arrived late. No verbal announcement was made by the airline at the airport. They only told us via the screen and with a white board at the gate. By 23:20, they let us go the bus to go to the airplane, we got shuttled to and back to our gate due to some technical difficulties with the plane. Again no announcement, the passenger has to ask and shout to get an answer. The airline is the old Jetstar Pacific Crew, a low-cost airline, and they charge is the price of Vietnam Airline. Avoid if possible, and never going back.

✅ Trip Verified | We bought two tickets from Hanoi to Hoi an with Vietnam Airlines, but it was operated by Pacific Airlines. Once on board, they had us on the plane for 118 minutes, that is, about 2 hours. Very little information about the reason. Initially they talked about rain although not a single drop fell. After 45 minutes without more information, we had to talk to them so that they could update our status. In all this time, not a single drink, despite the fact that they are obliged if 2 hours pass. We have claimed but they wash their hands. They argue that the waiting time was due to "technical reasons" very different from what we had been told about meteorological reasons. They also argue that although time delay was close to 2h (for 2 minutes!), these were not fulfilled and that is why they are not obliged to serve a drink. Very bad experience. Not advisable at all.

Not Verified | This is a low cost carrier code shared with Vietnam Airlines who own 98% of it. It used to be Jetstar. We paid for a full service flight with Vietnam but got this instead. Bit of a con. No inflight entertainment, no service except for pay to buy. Seats very hard. Glad it was only a 2 hour flight. Got us there at least. Full flight but uneventful.

✅ Trip Verified | Return leg of my round trip. Again, the great thing about this airline is the departure from Bangkok's main airport rather than the budget terminal across town. Check in was done smoothly and boarding is by passenger ramp instead of being bussed about the airfield so is very convenient and quick. Flight departed on time and was fairly uneventful. Flight arrived 10 minutes ahead of scheduled time. The only let down of the journey was de-planing at Ha Noi was by ground service ramp and bus to the terminal.

✅ Trip Verified | Outbound flight of a round trip ticket costing the equivalent of $180 only. There was some confusion as to the gate which was changed and even the crew arrived late but everyone was boarded quickly for a full passenger load and the flight departed on time. Being only a less than 2 hour flight there was no in-flight entertainment and the crew barely had time to complete their trolley service before we were ready to descend for landing. Trolley service was limited to pot noodles, snacks and tea / coffee so nothing exciting. Being a budget flight the great thing is that it arrives at Bangkok's main airport, not the budget airport the other side of town, and there are ramp serviced for deplaning.