Onur Air

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 133 reviews
5/10
2 star Skytrax Rating
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2/10

Onur Air customer review

(United Kingdom)

Travelled to Ercan on 6th Oct. After reading the reviews I was very nervous about travelling with this airline but had no choice in the matter as it was a package holiday booked through Cyprus Paradise. The flight out was fine we left on time and arrived on time no problems there apart from the cramped legroom space but to be honest it wasn't any worse than EasyJet or Pegasus. The crew were a different matter a more surly indifferent bunch you could not wish to meet. One of the toilets was a problem and smelt absolutely awful especially for those sitting near to it. Nothing was done about it until we reached Antalya and the cabin crew changed over then some air fresher was finally sprayed about. The return trip left on time and all seemed to go well until leaving Antalya when the pilot informed us that we were now going to divert to another airport before going onto Stansted for "operational reasons". Fortunately it was not too long a wait on the ground and we arrived at Stansted just 2 hrs late. As a nervous flyer taking off and landing 3 times was a bit stressful but I have to say the cabin crew on this flight were a lot nicer and approachable. Would I travel with this airline again? No I think I would avoid it at all costs.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Onur Air customer review

(United Kingdom)

Travelled on the 12/10/14 from Dalaman - horrendous flight. Firstly it was delayed by over two hours and we were offered a soggy lettuce and cheese sandwich which was disgusting. Once on the plane the seats were tiny and leg room none existent. The temperature on board was in excess of 35 degrees and when I asked for it to be reduced I was told it was set automatically - about half an hour before we landed in did drop by a small amount. To little to late. Would never fly with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Onur Air customer review

(United Kingdom)

Dalaman to Manchester on 6/9/14. On arrival at the airport we were made aware of a 5 hour delay from other passengers - at no time did check in staff mention anything and we only had it confirmed by the published departure time on our boarding passes. We finally left Dalaman at 23.30 7 hours late! Some refreshments given at 18.00 but again no information. When the flight eventually left there were no apologies from staff and the only explanation given by the Captain was "technical difficulties". Onur air offer poor inflight service expensive goods and rude abrupt staff. I complained via their website using the email address provided for Customer Relations and also the email contact form. I have received no acknowledgement or reply to either. My advice is not to fly with Onur Air but spend a little extra and get a decent airline with proper customer values.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Onur Air customer review

(United Kingdom)

Travelled to Northern Cyprus on 13th September 2014 on Onur Air. This is the worst airline I have travelled on and will never travel with them again. The airline was delayed 10 hours due to a spare part being needed which they could not get so another plane was flown in at 8pm. We should have left Manchester at 11.55 am and finally set off at 10pm. We arrived at our hotel at 6.30 am on the 14th September tired and annoyed. This was another day of our holiday lost really due to tiredness. The crew on board were very surly never smiled spoke only when they had to and in my opinion need retraining. If/When we travel to Northern Cyprus again it will not be with Onur Air and I advise anyone thinking of going to look at comments given by other people.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
3/10

Onur Air customer review

(United Kingdom)

We flew from Gatwick to Dalaman Turkey on September 19th 2014. We had pre-booked our seats on the plane but found someone else in these seats and the staff were either unable to help or simply didn't want to. The staff on the trip to Dalaman were rude unhelpful and spoke almost no English. I tried to explain to one of the staff that there was no toilet roll left in the toilet but was waved away by the member of staff sitting at the front of the plane. The staff then had difficulty finding more toilet rolls for the rest of the flight. The cost of the drinks etc was extortionate and staff had almost no change to give to people who didn't have the exact amount of money to pay for their goods. On the return journey on Sept 26th the staff couldn't have been nicer and more helpful they all also spoke very good English. On the return journey we were able to sit in the seats we had purchased.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
na

Onur Air customer review

(United Kingdom)

Scheduled to depart Manchester at 11.55 hrs Saturday 13th September delayed for just short of 10 hours very little information dripped to the passengers other than a fault trying to source a spare part from another Manchester based airline then an aircraft being sent to us from Munich which was also delayed. The cabin crew on the journey to Antalya obviously knew of the problems because they sought sanctuary behind the curtain at the front of the cabin. When they ventured beyond the curtains it was in pairs did they believe they needed protection. The return journey was the second worst I have experienced. We left Erca about 15 minutes early on the 20th September. The majority of the seats would not lock in the upright position when the aircraft accelerated for takeoff we were all thrown back into the laps of the passengers behind us - surely there are safety measures being breached there. Upon arrival at Antalya where we were supposed to remain on the aircraft we were told to get off and headed into a corner of the departure area. We were told information would be provided in ten minutes I still await this information. Someone did say the aircraft needed a tyre change this does not require the evacuation of passengers and removal of baggage. I now understand it was to transport delayed passengers to their destination. Why was this service not offered to us at Manchester on our departure date an Onur Air aircraft arrived to take undelayed passengers to Dalaman airport.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Onur Air customer review

(United Kingdom)

Traveling to and from Northern Cyprus on Sept 6th until 20th from Manchester. Having travelled to many parts of the world this trip is the most horrific we have had. Onurair treatment of passengers the seating room cabin crew and food was the poorest we have ever come across. On the return flight we were forced to change planes to allow other tourists to fly to Holland. We were forced to use an Airbus 321 which should have been retired years ago or several rows of seats removed to improve passenger comfort this part of the whole trip was horrendous even for passengers of normal height under 6ft were doubled up. Never Again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Onur Air customer review

(United Kingdom)

Would never use this airline again. Flight from Manchester to North Cyprus on 13th Sept. should have taken off at 11.55am finally got away at 9.55 pm. Passengers given £8 voucher after 4 hours to get refreshments in airport. Reason given for delay technical fault with aircraft. This seems to happen on a regular basis according to previous reviews! No refreshments offered on flight apart from one small orange juice each which airline staff tried to charge for but eventually gave to passengers after complaints. On return flight 20th Sept we actually took off 10 mins early (6.20 am) but when we landed in Antalya we were told to leave the aircraft and take all our belongings with us. We thought this very unusual as you normally have to remain on the plane. We were herded into the waiting area where we stood for 2 hours with no explanation as to what was happening. We eventually got to know that the aircraft had been used for passengers from another flight which had been delayed earlier. We were told this was an 'operational decision'.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Onur Air customer review

(United Kingdom)

Dalaman - Manchester. Onur Air return flight should have left at 16.30 Turkish time. Advised at check in that there was a delay. Had real trouble getting any answers re the delay from Ground Staff and just left to look at the Departures Board. Plane left at 23.30 so seven hour delay. We did get a burger meal for free at 18.00 and still no idea of when the plane was leaving. Eventually bordered the plane and the pilot said that it was a technical fault. Dalaman Airport is a very expensive airport to be stranded at and costs of drinks and food on plane ridiculous. Pity is that as it is not in the EU cannot claim for the delay.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Onur Air customer review

(United Kingdom)

The flights were fine although there were delays. The big rip off is the price of drinks and food onboard. £7 for two cans of soft drinks. £2.50 for a bottle of water.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes