Omni Air International

Not Verified | We were originally booked in Premium Economy with Air Canada. Due to a substitution of aircraft we were switched onto Omni in economy class. While the aircraft was fairly old and we were delayed 1 hour in take-off, everything else was fine. Seats were comfortable, food was okay, and cabin crew were very friendly and efficient. Air Canada processed the promised refund due to us being downgraded. We would be okay with flying Omni again, but prefer flying on an aircraft with a premium economy cabin.

✅ Trip Verified | Food was appalling, almost unrecognizable, both going to MAN and combing back to YYZ. Movies offered were very limited and would be B- at best, very disappointing given it’s almost 7 hours going from YYZ to MAN and near 8 from MAN to YYZ.

Not Verified | This is literally the worst airline ever. When you fly with them, you can be sure that there is at least 2 hours of delay. It looks like the airline does not care about customers. I have used different airlines for more than 20 years and I do not remember having a flight experience worse than this.

Not Verified | Quite disappointing experience. On a charter via National Geographic. Boarding was delayed and disorganized. The cabin crew was the worst I have ever experienced in my 100+ flight experience. Sloppy, disheveled looking, several attendants were not wearing masks during the flight or while serving people which is inexcusable during COVID. Food was poor as well, but mostly lack of confidence in cabin crew was the reason for this review. Our flight home was delayed with no announcements despite our plane being here for 3.5 hours while we sat watching and waiting.

✅ Trip Verified | I am military so I am constantly flying and I have got to say this is the worst airline I have ever flown, without question. The seats were incredibly uncomfortable, the staff was very rude. We were delayed 28 hours because our radars stopped working midair and we had to turn around and come back. As soon as there is an issue, instead of resolving it, they delay a whole day so the crew can get their per diem money. Food wasn’t bad though.

✅ Trip Verified | The worst airline I've ever flown on. The airplane was shabby and dirty inside. The flight crew was inattentive and rude. They couldn't be bothered to do a thing for anyone, got aggressive and rude if anyone dared bothered them or go against their will. This was a military charter flight, every passenger was respectful, well behaved, and obedient to begin with, not just random members of the public; yet the flight crew treated us like trash from the first minute of the flight till the last.

Not Verified | Vancouver to Honolulu via Ottawa. We had the pleasure of flying Omni after a very long delayed (missed connection) flight and they went above and beyond to make us feel welcome and comfortable. The higher level of service is very evident in the crew's demeanor and professionalism. Penny and Ilya were particularly helpful and went out of their way to make our flight memorable. Thank you to the entire team!

Not Verified | Vancouver to Phoenix. We sat on the tarmac waiting and waiting for passengers to make their connection. The flight attendant already announced that everyone was on board and the captain comes up and says we are waiting for 3 more passengers. What is fair? To give us an on time arrival or wait for passengers and get everyone delayed? No brainer.

Not Verified | Honolulu to Las Vegas. I purchased a first-class as I have a disability and overweight. The seat was so small I made to sit sideways the entire flight. On my return flight, I changed seats to sit in comfort class, that was a joke. I felt unsafe on both flights as we had no leg room in comfort class and no room in first class. The people I changed seats with said that they would never pay for first class on this airline again. All in all, this was the biggest mistake I ever made, this was a joke. I felt the staff were wonderful, the service was great, but that's where it stopped. Just to let you know how bad my first-class seat was when I got to Las Vegas I could not walk for 2 days. I don't write reviews but this was so bad I thought you needed to know.

✅ Verified Review | Malaga to Birmingham. Originally a Monarch Airlines flight, this was operated by Omni Air International chartered in by the CAA. The aircraft was excellent, and spotless and the comfort was amazing. However the reason for my review is the excellent staff. They were kind, polite, helpful, considerate and lovely people, it was only a short flight from Malaga to Birmingham but we all said that we wished it was a longer flight, they gave us drinks and the most lovely toasted sandwiches which were fantastic. Please pass on the thanks of the passengers and myself.