"Food was appalling"
L Bowen (Canada)
✅ Trip Verified | Food was appalling, almost unrecognizable, both going to MAN and combing back to YYZ. Movies offered were very limited and would be B- at best, very disappointing given it’s almost 7 hours going from YYZ to MAN and near 8 from MAN to YYZ.
Aircraft | Boeing 767-300 ER |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Toronto to Manchester |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"at least 2 hours of delay"
Arash Khatibi (United States)
Not Verified | This is literally the worst airline ever. When you fly with them, you can be sure that there is at least 2 hours of delay. It looks like the airline does not care about customers. I have used different airlines for more than 20 years and I do not remember having a flight experience worse than this.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Orlando to New York |
Date Flown | December 2022 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Quite disappointing experience"
Adam Glick (United States)
Not Verified | Quite disappointing experience. On a charter via National Geographic. Boarding was delayed and disorganized. The cabin crew was the worst I have ever experienced in my 100+ flight experience. Sloppy, disheveled looking, several attendants were not wearing masks during the flight or while serving people which is inexcusable during COVID. Food was poor as well, but mostly lack of confidence in cabin crew was the reason for this review. Our flight home was delayed with no announcements despite our plane being here for 3.5 hours while we sat watching and waiting.
Aircraft | Boeing 767-200 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Miami to Santiago, Chile |
Date Flown | December 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"worst airline I have ever flown"
M Garner (United States)
✅ Trip Verified | I am military so I am constantly flying and I have got to say this is the worst airline I have ever flown, without question. The seats were incredibly uncomfortable, the staff was very rude. We were delayed 28 hours because our radars stopped working midair and we had to turn around and come back. As soon as there is an issue, instead of resolving it, they delay a whole day so the crew can get their per diem money. Food wasn’t bad though.
Aircraft | Boeing 767-300 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Yokota to Seattle-Tacoma |
Date Flown | August 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"worst airline I've ever flown on"
T Deane (United States)
✅ Trip Verified | The worst airline I've ever flown on. The airplane was shabby and dirty inside. The flight crew was inattentive and rude. They couldn't be bothered to do a thing for anyone, got aggressive and rude if anyone dared bothered them or go against their will. This was a military charter flight, every passenger was respectful, well behaved, and obedient to begin with, not just random members of the public; yet the flight crew treated us like trash from the first minute of the flight till the last.
Aircraft | Boeing 777 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Tokyo to Atlanta |
Date Flown | July 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"feel welcome and comfortable"
A Yelena (Canada)
Not Verified | Vancouver to Honolulu via Ottawa. We had the pleasure of flying Omni after a very long delayed (missed connection) flight and they went above and beyond to make us feel welcome and comfortable. The higher level of service is very evident in the crew's demeanor and professionalism. Penny and Ilya were particularly helpful and went out of their way to make our flight memorable. Thank you to the entire team!
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Vancouver to Honolulu via Ottawa |
Date Flown | January 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"on the tarmac waiting and waiting"
Maria Kaiser (Canada)
Not Verified | Vancouver to Phoenix. We sat on the tarmac waiting and waiting for passengers to make their connection. The flight attendant already announced that everyone was on board and the captain comes up and says we are waiting for 3 more passengers. What is fair? To give us an on time arrival or wait for passengers and get everyone delayed? No brainer.
Aircraft | Boeing 767-200 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Vancouver to Phoenix |
Date Flown | February 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"no leg room in comfort class"
Maria Zimmer (United States)
Not Verified | Honolulu to Las Vegas. I purchased a first-class as I have a disability and overweight. The seat was so small I made to sit sideways the entire flight. On my return flight, I changed seats to sit in comfort class, that was a joke. I felt unsafe on both flights as we had no leg room in comfort class and no room in first class. The people I changed seats with said that they would never pay for first class on this airline again. All in all, this was the biggest mistake I ever made, this was a joke. I felt the staff were wonderful, the service was great, but that's where it stopped. Just to let you know how bad my first-class seat was when I got to Las Vegas I could not walk for 2 days. I don't write reviews but this was so bad I thought you needed to know.
Aircraft | Boeing 767 |
Type Of Traveller | Couple Leisure |
Seat Type | First Class |
Route | Honolulu to Las Vegas |
Date Flown | September 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"the comfort was amazing"
Don Smallman (United Kingdom)
✅ Verified Review | Malaga to Birmingham. Originally a Monarch Airlines flight, this was operated by Omni Air International chartered in by the CAA. The aircraft was excellent, and spotless and the comfort was amazing. However the reason for my review is the excellent staff. They were kind, polite, helpful, considerate and lovely people, it was only a short flight from Malaga to Birmingham but we all said that we wished it was a longer flight, they gave us drinks and the most lovely toasted sandwiches which were fantastic. Please pass on the thanks of the passengers and myself.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Malaga to Birmingham |
Date Flown | October 2017 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"staff and service were excellent"
Terrance Stanton (United States)
Ramstein Air Force Base Germany to Baltimore-Washington. Flew as Space-A on the AMC- USAF Patriot Express or informally Freedom Bird. Seats were narrow, as would expect for transporting physically fit soldiers, but adequate legroom. Departure delayed for two hours for technical reasons, but better 'safe than sorry' since flight over Atlantic Ocean precludes any emergency diversion and landing! All seatback electronics functioned. Cabin staff and service were excellent! Supper (from Germany, not US) was to European standards, quite good, (not the untasty US airline food), and had a real breakfast, (not a 'snack' as on the inadequate 'other' charter company outbound). Crew was attentive, gracious, and always helpful. Overall, much better than US-flagged carriers and up to European standards. Although flew as military retired at minimal cost, I would be pleased to pay full-price ticket for the service rendered on this flight.
Aircraft | Boeing 777 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Ramstein to BWI |
Date Flown | October 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |