Oman Air

LHR-MCT-SLL-MCT-LHR. A330-300 sectors in comfortable new aircraft with great leg space. Satisfactory food and drinks with bottled water available thoughout flight. Biscuits and ice cream on return flight. GF main course served to my wife was bland on both sectors but happily exchanged by crew for biryani on return sector. B737-800 sectors both satisfactory with GF meals served on these 1hr flights. Oman Air offer good value Economy flights and I look forward to my next flights with them to KTM in Nov.

LHR-MCT-SLL-MCT-LHR. London to Muscat sectors were in a fairly new A330-300ER with good IFE. The service and meals were adequate and complimentary alcohol was available on request. My wife's GF main courses were bland and boring and on the homeward sector exchanged on request for the tasty biriani. Crew members mostly friendly and obliging. Leg room great for tall travellers and seemed more generous than the stated 34". Mobile phones can be used inflight and WiFi is available both at additional cost. Main criticism of these flights is that the crew make no effort to keep the toilets clean on these 7-8hr flights. Muscat to Salalah sectors in B737-800 with a meal served on the 1 hr flight. On the basis of these experiences I'm travelling LHR-MCT-KTM in November this year.

Just flown with Oman Air yesterday. Entertainment great. Food was poor. Flown with Oman Air 4 times and all 4 times the chicken option wasn't available due to shortage. Yet the passengers sitting on the other aisle across still had the choice after to which I was very disappointed as due to my seat location I wasn't able to select the chicken meal. To happen every time I fly with Oman Air I now do not look forward to meals with this airline. Also was given a snack consisting of fruit and a bread roll filled with veg. Again annoyed but this time at the hostess as she gave me this snack only for myself and to realise after that there was a meat alternative to which she didn't inform us yet she informed the row of passengers in front. I complained to another hostess only for nothing to be done. Would strongly recommend selecting food before flying.

Business class to Bangkok via Muscat. Newish airline trying hard to compete with the big names and doing very well indeed. Standard of business class seats on Oman are superior to Etihad - newer more comfortable seats more space and excellent in flight entertainment with Bose headphones. Staff very courteous check in fast and efficient food superior & drinks were flowing. The only thing that was really average was the lounge at Terminal 3 - looked old and dated. In contrast the new lounge at Muscat is great with a very attractive layout of various food. Shame the lounge was invaded by loud mobile phone speakers and other inconsiderate people.

MCT-DXB in Business Class. Easy check-in at MCT and Business Class lounge is great with a wide selection of food and drink. A separate bus to the aircraft for Business Class and the welcome was warm on almost new B737-800. A snack of sandwiches and cake served together with drinks - even managed a second round on this 45min sector. Arrival on time and cleared of the airport in 15 minutes.

LHR-BKK via MCT. SAS lounge at LHR spacious and comfortable. Onboard food wine entertainment lie-flat seat and service from cabin crew all excellent. Cabin crew quietly conspicuous throughout the flight and anticipated top-ups. Lounge at MCT excellent. Streets ahead of Emirates and Etihad.

LHR-MCT-CMB return A330-300 on all sectors. Economy full on all sectors but experience seemed calm and efficient. Food was standard economy fare and drinks service offered (it is not a dry airline). Inflight entertainment very good with seat-back screens. Oman Air offer in- flight wifi and you can use your mobile phone via Inmarsat connection. I was impressed with Oman Air's service at a competitive price.

LHR-MCT-BKK return. Having booked well in advance was annoyed to receive email informing us of schedule change (don't Oman know their schedules for the year?) with two options : cut short trip by three days or extend by one. No offer to compensate for either loss of holiday or extension expense. Online check in is a farce only one sector can be checked in and a seat selected. Ended up row 23 LHR-MCT but row 44 MCT-BKK. Same on the reverse journey row 23 BKK- MCT row 44 MCT-LHR. Of the 8 flights with Oman on this route in the past six months IFE has worked only once. Crew range from attentive to disinterested. Food has taken a nose dive in the last six months. MCT-LHR flight at least 7 rows were denied a drinks service as a 'senior' staff member resented being told she had forgotten to do it and sulked. For the first time ever had to use the call button to ask for a drink with meal and get IFE reset after a promise to rectify went undone. Have used Oman Air's OnAir product successfully once. Good wifi speed but at $29.95 its very expensive. Decided to treat ourselves to OnAir on the MCT-LHR (longest leg). Worked fine for 20 minutes then crashed and crew couldn't have cared less. Oman is great when its good and absolutely appalling when its bad. The planes are new so they say. Am going to give Oman one last try in October.

LHR-MCT-BKK-MCT-BKK. Full flat seat and overall cabin space extremely comfortable food and drinks excellent as are the cabin staff. Muscat business lounge very good.

FRA-MCT-CMB return. The seat pitch is generous inflight entrainment great food was good flight attendants friendly service good. Great value for money economy class product. The only negative complaining points were some delays on the FRA-MCT flights (due to weather and on the MCT-CMB flight (due to technical reasons) and the stop in Male on the MCT-CMB flight.